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Assistant In Room Dining Manager

3 months ago


West London, London, United Kingdom Hotel Cafe Royal Full time

Hotel Café Royal enjoys an unrivalled setting on Regent Street where the elegance of Mayfair, energy of Soho and sophistication of St. James combine. It's where history, culture, business and the stage are just steps away. That's one reason why, for 150 years, people who make a difference have made their way through these doors. For Oscar Wilde and Muhammad Ali, Winston Churchill and David Bowie, David Chipperfield and Albert Adri, Hotel Café Royal has always been the vibrant living room of London, the place to convene, converse and celebrate.

In-room dining (or Room Service as it is more commonly known) at Hotel Café Royal to our in-house guests is available 24 hours a day, bringing the same high levels of service and culinary experiences found in the hotels restaurants and bars to the privacy of a room or suite. Be it breakfast, lunch, dinner or a cocktail party, the in-room dining team work closely with the hotels chefs to create bespoke options beyond the fully stocked Butlers Pantry.

The Role:

AsAssistant In Room Dining Managerat Hotel Café Royal you will become part of a very visible and special service team that engages with our guests throughout their patronage with us. Your role will be heavily operational and you will demonstrate a flexible and adaptive hands-on approach in order to support the Team deliver a consistently high standard of service to our guests during our service periods. Providing fine, yet unobtrusive service is an art and as a member of a skilful management team you will be responsible for guiding our service team.

You will of course have excellent working knowledge of the correct order of service along with a deep appreciation of Food and Beverage in order to assist our team. You will predominately work across all service sessions.

Your profile:

  • Strong experience working within the operations of Restaurant & Bars is essential
  • Previous experience in a similar role ideally gained within a 5* hotel, Private Members Club, Fine Dining or other luxury hospitality environment.
  • You must be able to work flexibly including mornings, evenings, and weekends.
  • Excellent communication and customer service skills
  • Experience with scheduling, rotas and recruitment would be advantageous.

The benefits:

  • Pay of up to £40,000 including service charge
  • Access to heavily discounted friends and family rooms rates across the Set Hotels
  • Two complimentary rooms nights per year in London, Paris or Amsterdam (after 1 year of employment)
  • Up to 50% colleagues discount in all our food and beverage outlets
  • Colleague wellness sessions in our Akasha spa each month including osteopath, podiatrist, yoga and fitness classes (as well as staff discounts on spa treatments)
  • Regular social events, including our infamous Summer Party (August) and Black-Tie Annual Awards dinner (January)
  • Christmas celebrations, including colleague lunch, childrens party and Christmas gift
  • Automatic membership of the companys life assurance scheme from day one
  • Generous discounts on retail and dining in Central London through the West End Club app
  • Mental health support including Employee Assistance Programme (EAP) and mental health champions in all departments
  • A variety of external benefits including gym discounts and free eye tests
  • Cycle to work scheme and season ticket loan
  • A wide range of both internal and external training and development programmes to support all of our colleagues career progression
  • The usual bits and bobs such as free meals on duty, uniform laundry, pension & holiday

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