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Host

4 months ago

London, UK, United Kingdom Piano Works Careers Part time

Host – The Piano Works Covent Garden


This is a part time vacancy, with shifts on Saturday Nights, and a wage starting at £11.44 per hour + Service Charge


What's in it for you?

  • Your dedication to the customer experience will be rewarded with a generous service charge.
  • An amazing 50% discount on food and drink across all our awesome venues.
  • Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well-being and finance, grants, and any other needed support.
  • The opportunity to join our world-class bartender training program and become a Cocktail Jedi.
  • Third-party training sessions that come with globally accepted certificates.
  • Incredible career progression opportunities. We're invested in your success during your time with us
  • And don't forget our annual Nightfest staff party, where over we all come together to celebrate. It's an event you won't want to miss


What We Need:

As a Host/Hostess, you will greet and welcome customers, manage reservations, and ensure a smooth and enjoyable dining experience.


Responsibilities:

  • Capable of handling different bookings at the same time, deal with our guests' reservations and make sure that they receive the most iconic welcome there is
  • Escort guests to their tables and give them the best tour around our cocktail menu. We want to hear your recommendations.
  • Answer phone calls, take reservations, and provide information to guests over the phone.
  • Handle guest inquiries, complaints, and special requests in a professional and courteous manner.
  • Maintain a clean and organized front-of-house area, including the entryway, waiting area, and restrooms.
  • Assist in opening and closing duties, including setting up the host stand and organizing reservation books.


Skills and Experience:

  • Strong communication skills to interact with guests in a polite and engaging manner.
  • Excellent organizational abilities to manage reservations and seating arrangements efficiently.
  • Ability to work well under pressure and handle a high volume of guests during busy times.
  • Positive and outgoing personality with a genuine desire to create a welcoming atmosphere for guests.
  • Problem-solving skills to handle guest inquiries and address any issues that may arise.


About us:

The Piano Works are looking for full and part time fun loving, passionate and guest focused Waiter / Waitress to join our team and family. We have two fantastic live music venues in London, one located just off Covent Garden and the other Farringdon which are both part restaurant, part bar, part concert and full-on party.


The Piano Works are non-stop, late night, live music venues where nightly 8 skilled musicians interact with the audience and play their song requests. Non-stop live music features from 11:30: to 16:00 for our raucous weekly Saturday brunches and from 1700 – 0100, five nights a week supported by a state of- the-art sound & lighting systems and DJ’s from 1am till late.


If you are passionate about hospitality, music, guest service and fun and have ideally a years’ experience as a waiter/waitress in a high-volume restaurant, bar, club, live music, experiential, competitive socialising, events and party environments, then we want to hear from you.


If you enjoy mixing up delicious cocktails and providing excellent service to create memorable experiences for our guests, then we would be delighted to hear from you.


We look forward to having you join our team at Piano Works


Your Application, Your Way

At Piano Works, our amazing diverse teams are the key to delivering the ultimate guest experience. We need more incredible people to continue to deliver for our guests. It can be difficult for your passion, enthusiasm, and personality to shine though when applying using a CV. We want to do things a little differently and give you the opportunity to stand out from the crowd and shine. As part of the application process, you will be given the opportunity to use a CV or record a short video telling us why you’re amazing and we should hire you, maybe you’ve even got a little party trick you want to show ... this truly is Your Application, Your Way