IT Lead

Joining Arup

Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

Join our dynamic team and take the lead in providing top-notch IT Support services while driving innovative solutions in a collaborative environment. This 12-month maternity cover role offers a fantastic opportunity to showcase your skills and make a real impact. If you’re passionate about IT Support services and ready to step into a leadership role, we want to hear from you

We’re looking for a client services lead to be the front-door to technology services, to the rest of the organisation. As the IT Lead for our Client Services team, you will be responsible for providing leadership and oversight of day-to-day operations, ensuring the efficient and timely resolution of IT issues for end-users. This includes maintaining smooth operations, while addressing challenges promptly to keep the business running seamlessly.

This role requires strong technical expertise across digital technologies, including hardware, software, networking, and security protocols. You'll leverage this knowledge to troubleshoot and resolve technical issues, manage systems effectively, and support the organization’s evolving technology needs.

In addition to technical responsibilities, you will collaborate with both regional and global teams to deliver top-tier Digital Technology services to Arup colleagues and external clients. Your role will be critical in ensuring users experience the best possible support through multiple communication channels.

Furthermore, you will work closely with other IT departments to ensure alignment with company policies, assist with system upgrades, and help manage IT asset inventory. Strong leadership, communication, and problem-solving skills are essential in driving team success and maintaining operational excellence.

The Opportunity

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.

You will be a pivotal figure in driving innovative technology solutions that impact the business, providing both immediate IT support and long-term digital transformation. The role offers dynamic, varied work where you collaborate with senior leadership and influence the digital roadmap. This position allows you to take ownership of key IT processes and make a real difference, ensuring technology enhances business productivity while solving complex technical challenges.

This role offers significant growth opportunities, including leadership experience by managing Service Analysts and exposure to cutting-edge technologies like cloud services, cybersecurity, and enterprise software. You’ll have the chance to work in a global environment, develop new skills in technology and digital strategy, and be part of an organization that encourages continuous learning and innovation, providing ample room for career advancement within Arup’s global network.

A typical day involves troubleshooting technical issues and engaging with the leadership team on strategic technology projects. You’ll respond to user needs, manage IT service tickets, and ensure the delivery of essential IT equipment. In between operational tasks, you’ll contribute to broader digital initiatives, ensuring the business benefits from the latest innovations and technology solutions. Each day is varied, fast-paced, and offers opportunities to make a meaningful impact on both users and the business.

Did you know: Our Digital Technology team are proud winners of the IT Team of the Year for 2021 at the Chartered Institute of IT’s UK IT Industry Awards.

Is this role right for you?

• Technical Expertise: Strong understanding of desktop support services in a Microsoft environment, including hardware, software, and infrastructure (e.g., patching and general network troubleshooting, VMware, UPS).
• Problem-Solving Skills: Ability to analyze and resolve complex technical issues efficiently, ensuring minimal disruption to business operations.
• Communication Skills: Excellent written and verbal communication, with the ability to explain technical concepts clearly to both technical and non-technical stakeholders.
• ITIL/Service Management Knowledge: Familiarity with ITIL processes or other IT service management frameworks to ensure effective and standardized IT service delivery across the organization.
• Influence & Leadership: Ability to persuade and inspire through compelling communication and subject expertise, driving positive change and gaining support.

What we offer you

At Arup, we care about each member’s success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

• We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.
• We care about you and want you to perform at your best, which is why we offer one of the most competitive benefits packages in our sector.
• As a member organisation, everyone shares in our success through a global profit share scheme (payments are dependent on the firm’s financial performance).
• We also provide private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you’ll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.

Different people, shared values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference.

We are committed to making our recruitment process and workplaces accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.

Our Application Process

To understand what to expect next, please visit our Application Process page. Our aim is to make this process as streamlined and easy as possible for our applicants.

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