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Spa Receptionist

2 months ago

Central London London, London, United Kingdom Metropolitan Full time

COMO Hotels and Resorts are an award-winning, family-owned group of 18 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place.

COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel. The result is an urban retreat that is cool, accessible and sophisticated. COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair.

COMO Shambhala Urban Escape has a fantastic opportunity for a Spa Receptionist to join our team. COMO Shambhala advocates proactive holistic wellness with a vision that encompasses healthy eating, exercise and self-development, with various inspirational locations worldwide. The 5 star COMO Shambhala Urban Escape offers travellers a calming metropolitan oasis in which to recover. The Urban Escape includes 6 treatment rooms (two of them for couples) offering a wide range of restorative, purposeful therapies for city-dwellers on the move

What you will do:

  • Handle Spa reservations efficiently, offering advice on treatment selection, providing guests with appointment lists and highlighting Spa policies.
  • Check in/out guests in accordance to required standard.
  • Conduct Spa tours for visitors and provide accurate and relevant information.
  • Close sales at the end of day.
  • Be informative of retail product to help promote sales, offering assistance to guests who patronize the retail outlet.
  • Carry out month end stock count.
  • Maintain cleanliness and tidiness of reception, retail and back office areas.
Who you are:
  • Experience working within a spa/wellness environment is preferred.
  • A minimum of 2 years' experience within a Reception Department is preferred.
  • Experience working in hotel management systems (Fidelio, Opera) and spa software systems (E.g Reservation Assistant) is preferred.
  • Possess a genuine passion for guest service and excellent standards
  • Excellent written and verbal command of English
  • Personable, professional and engaging with impeccable manners
  • Possess immaculate grooming and presentation

What we will offer you:

  • Competitive salary (+ upsell incentive)
  • Employee rates for all COMO Hotels and Resorts properties worldwide
  • 3 complimentary nights stay in any COMO Hotel or Resort Worldwide
  • Employee discounts on Nobu London
  • Career development opportunities
  • A lucrative bonus for introducing someone to any COMO property
  • An exciting calendar of wellness and engagement activities
  • Access to free financial advice
  • Access to an Employee assistance programme; offering support and advice
  • Free meals on duty
  • Free Uniform & laundry service
  • 28 paid holidays per year, increasing with service
  • NEST Auto-enrollmentPension
  • Company Sick Pay


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