Customer Service Representative

2 weeks ago

Cardiff Wales, Wales, United Kingdom Tech Mahindra Full time

Swedish (Fluent Speaking) – Customer Service Advisor

Here at Tech Mahindra, we have a fantastic opportunity for fluent Swedish Speakers to join our fantastic customer service team on a 6-month Fixed Term Contract


The Role:

The customer service team are primarily ‘brand ambassadors’ who provide a professional and engaging experience to our clients’ loyal customers.


As a customer service advisor, you are responsible for providing - a quick, effortless, and exceptional customer service experience to our clients’ customers.


The types of queries you will deal with will range from payment issues, billing enquiries, general account queries and technical support.


About you:

You will need to be a fluent Swedish speaker as you will be engaging with Swedish speaking customers.


If you have a personable and engaging personality, we can teach you the rest


Salary:

  • £30,000 p/a basic salary + Benefits


What we are looking for:

  • Swedish fluent speaker.
  • You will have a natural passion for delivering exceptional customer service and be able to build rapport quickly with customers.
  • You will have good listening skills and be intuitive to identify and react to how customers are feeling and be able to respond in a positive and engaging manner.
  • Excellent problem-solving skills.
  • Excellent written and verbal communication skills (fluent Swedish).
  • Strong attention to detail.
  • Ability to work to targets but ensure customer experience is your primary focus.
  • Ability to multi-task and use various systems whilst engaging with customers over the phone, on live chat or over email.


Mandatory DBS and Credit Check Requirements:

  • You must have no unspent criminal convictions.
  • You must have no adverse credit or CCJs.


Working Hours:

  • You will work 5 days out of 7 between Mon and Sun

(We do require full flexibility to work shift rotations)


Business Overview:

Tech Mahindra is a multi-billion £ company who employ over 125,000 professionals across ninety countries, helping over a thousand customers, including fortune five hundred companies achieve excellent customer experience.


At Tech Mahindra, a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more. By living our culture, both as individuals and as a team, we establish and advance our presence as a brand that is global, innovative, and caring.


Our culture also leads the way for us to be and become a Company with a Purpose. We try to achieve this by making responsibility personal and adopting sustainability as a way of life at Tech Mahindra.


That is the Tech Mahindra way… to RISE


What makes a wonderful team? A Diverse team


We are passionate about finding the right people to join our team and we understand that everyone has specific things they want for their personal and career development, so please do speak to us, and let us know what matters to you

Interested? Contact our Talent Acquisition team We look forward to speaking with you


A job is not just a job. It is who you are


Tech Mahindra is an equal opportunity employer and is proud to be a Disability Confident employer.


We actively encourage individuals with disabilities to apply for this position and to disclose any specific requirements for the application and interview process.


Our commitment to diversity extends beyond recruitment, as we strive to create a workplace that embraces differences and values the unique contributions of every team member.


If you require any reasonable adjustments to participate in the application or interview process, please speak with your recruiter and we will work with you to ensure a smooth and accessible experience.


Join us in fostering an inclusive environment where everyone can thrive and contribute their best

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