Senior Account Manager

2 days ago

Rickmansworth UK, Hertfordshire, United Kingdom Hunterlodge Advertising Full time

Position Overview: We are seeking a seasoned and highly skilled Senior Account Manager to join our team. The ideal candidate will be a proactive leader with a strong background in account management, adept at taking ownership of client relationships and projects. You must have excellent communication skills, a sharp eye for detail, and the ability to manage and lead multiple high-level projects simultaneously. Experience in media implementation, optimisation, analysis, and reporting, as well as in creative and content development, is essential.


Key Responsibilities:

Client Management:

  • Serve as the primary point of contact for key clients, building and nurturing long-term strategic relationships.
  • Lead the development of campaigns that meet the client's brief, budget, and strategic goals.
  • Facilitate and lead high-level client meetings, presentations, and discussions.
  • Take full ownership of status reports, contact reports, and client communications.
  • Ensure client satisfaction by consistently delivering high-quality work and maintaining excellent service standards.
  • Act as the primary liaison between the client and the agency, ensuring seamless communication and effective collaboration.

Project Management:

  • Oversee and manage multiple complex projects, ensuring all deliverables are met on time and within budget.
  • Collaborate with internal teams and external partners to drive project execution and address challenges proactively.
  • Constantly look for opportunities to organically grow your accounts
  • Lead budget management, campaign cost tracking, and invoicing with a focus on profitability.
  • Contribute to pitches, playing a key role in winning new business for the agency.
  • Provide mentorship and guidance to junior team members, fostering a collaborative working environment.

Media:

  • Implementation: Oversee the coordination and execution of comprehensive media plans across multiple channels, including digital, print, and broadcast.
  • Optimisation: Work closely with the Performance Team to ensure media campaigns are optimised for maximum ROI and effectiveness.
  • Analysis: Evaluate media performance and provide clients with actionable insights and strategic recommendations.
  • Reporting: Lead the preparation and delivery of detailed, insightful reports on campaign performance, trends, and opportunities.

Creative and Content:

  • Development: Lead the briefing process for creative teams, ensuring the development of content and assets that align with client objectives and brand guidelines.
  • Coordination: Manage the production of creative materials, ensuring deadlines are met and quality standards are maintained.
  • Strategy: Collaborate with the Strategy team to devise creative strategies that resonate with target audiences and drive meaningful engagement.

Requirements and Characteristics:

  • Minimum of 4-5 years of experience in an account management or senior role within an advertising agency.
  • Proven leadership and client management skills with a track record of building successful client relationships.
  • Strong project management abilities, with a history of delivering complex campaigns on time and within budget.
  • Expertise in media planning, execution, optimisation, and analysis.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to lead and mentor junior staff members.
  • Strong problem-solving skills and the ability to work effectively under pressure.
  • Ownership of tasks, campaigns, and projects from inception to completion.
  • Ability to listen, understand, and read client sensitivity and emotion.
  • Reliable and capable of managing client expectations while delivering exceptional results.
  • Proficiency in Microsoft Office Suite and media planning tools.

What We Offer:

  • Competitive salary and benefits package.
  • Significant opportunities for professional growth and leadership development. Hunterlodge prioritises Continual Professional Development, offering access to IPA qualifications such as the Legal Regulations qualification, the Commercial Certificate, and the Foundation Certificate, fully funded by Hunterlodge.
  • A collaborative and supportive work environment with the chance to mentor and lead a talented team.
  • The opportunity to work on high-profile, strategic campaigns with a passionate and creative team.


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