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Director of Restaurants

2 months ago

West London London, London, United Kingdom Montcalm Marble Arch Full time


Director of Restaurant & Events-Montcalm Marble Arch - opening Winter 2024

About Montcalm Collection

United by timeless style and peerless service, the Montcalm Collection is Londons compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the citys story. Architecture and style may change, but classic hospitality stands the test of time: expect an enduring welcome from our team. We are proud of our past, but even more excited for our future.

Discover the hotels in the collection. Our historic brewery reimagined as a vibrant modern hotel: The Montcalm At The Brewery. Our Georgian charmer with an artful modern spirit: The Montcalm Marble Arch. Our storied city-slicker, housed in the former headquarters of the Royal Mail: The Montcalm Royal London House. Our duo of mindful hotels which set a slower pace: Inhabit Southwick Street and Inhabit Queens Gardens.

Overview

As our Director of Restaurants and Events, you will play a pivotal role in shaping the culinary identity of our preopening hotel in Marble Arch, London. You will be responsible for overseeing all aspects of food and beverage operations, which includes, Restaurant breakfast service, executive lounge and our Room Service & Bar operation. Your creativity, leadership, and strategic vision will be instrumental in establishing our Food and Beverage as a premier destination in London's vibrant dining scene.


Working closely with our Executive Chef and F&B Managers, you'll craft menus that dazzle, uphold our quality benchmarks, and boost profitability. Your role will also entail setting and reinforcing operational standards, ensuring strict adherence to hygiene and safety regulations for the utmost cleanliness and food safety. You'll build, mentor, and motivate a team of culinary and service experts, fostering a culture of excellence and collaboration where everyone strives for continuous improvement.


Your strategic prowess will shine as you drive revenue growth through smart pricing strategies, efficient cost management, and innovative sales and marketing endeavours. By nurturing partnerships with local suppliers and artisans, you'll infuse our offerings with the finest ingredients, enriching our culinary repertoire. Remaining attuned to industry shifts, customer preferences, and competitor dynamics, you'll leverage insights to constantly refine the guest experience and maintain our competitive edge.

Benefits

  • Collaborative and empowering team dynamics.
  • Pathways for promotions and growth within the brand.
  • Recognition and Rewards Program.
  • Access to an array of discounts via our Benefits Platform.
  • Comprehensive training through Certified Classroom and E-Learnings.
  • 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.
  • Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
  • Concession on gym memberships.
  • Nutritious meals provided during shifts.
  • Complimentary dry-cleaning service for uniforms.
  • Inclusive pension schemes

Key Responsibilities

Promotes The Montcalm Marble Arch to becoming a recognised culinary destination by creating memorable guest experiences through artistry and uncompromised passion for excellence.

  • Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on food, beverage, and labour costs.
  • In partnership with other department heads, identify additional sales opportunities to enhance revenue. Drive promotions that deliver great dining experiences for our guests.
  • Ensure all credit and financial transactions are handled in a secure manner.
  • Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
  • Educate and train all team members in compliance with governmental regulations. Ensure staff is properly trained in quality and service standards and has the tools and equipment to carry out job duties.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Ensure that all food and beverage facilities and equipment are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.
  • Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
  • Solicit guest feedback to improve food and presentation quality.
  • Analyse guest insights to identify and meet customer expectations and build on guest loyalty.
  • Interact with guests to ensure expectations are being met.
  • Manage local food and beverage marketing programmes for the hotel; participate in and maintain system-wide food and beverage marketing programmes and promotions. Monitor local competitors and industry trends.
  • Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimising waste.
  • Ensure that all menu items are prepared and presented according to established recipes and standards.
  • Adhere to governmental regulations as well as hotel or company policies and procedures.
  • Perform other duties as assigned.

Essential Qualifications & Attributes

  • Passion for delivering exceptional culinary service experiences to diverse clientele.
  • A degree qualified, preferably in Hospitality.
  • Minimum 3 - 5 years experience in a similar position ideally in 5 Star property Hotel. With a track record of driving operational excellence and delivering exceptional guest satisfaction.
  • Should possess prior experience working in restaurants with a focus on Mediterranean cuisine.
  • Comprehensive understanding of culinary principles, food trends, and industry best practices, with the ability to translate insights into innovative F&B concepts and offerings.
  • Strong leadership and interpersonal skills, with the ability to inspire and motivate teams, build strong relationships, and foster a positive work environment.
  • Excellent financial acumen, with a demonstrated ability to develop and manage budgets, analyse financial data, and drive revenue growth and profitability.
  • Exceptional communication and organisational skills, with the ability to effectively multitask, prioritize workload, and adapt to changing priorities in a fast-paced environment.
  • Proficiency in Microsoft Office suite and, payroll (Fourth) and F&B management software.
  • Flexible schedule, including evenings, weekends, and holidays, as required by business needs.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.


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