Alarm Response Centre Operative

4 weeks ago


Armagh Northern Ireland, Northern Ireland, United Kingdom Johnson Controls International Full time

Johnson Controls is a global diversified technology and multi-industrial leader, serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities.

As part of our team, you’ll have the opportunity to make an impact that people can feel.

What you will do

Based within our Alarm Monitoring Centre in Craigavon (BT66), our Response Operatives are the first point of contact for all of our customers. In this role you will be analysing CCTV images / Alarm activations received from customers’ premises and taking the appropriate action. You will be answering incoming telephone calls from internal and external customers in a polite and professional manner. You must accurately record all events on the company database. You will also maintain the customer database and ensure that all complaints or enquiries that cannot be initially resolved by you, are escalated to your Supervisor or Team Manager. Working within a team of experts where each member of staff is rewarded with on-going training, enabling you to forge a lasting and rewarding future with a market-leading brand in a secure and expanding marketplace.

What we offer

  • Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products

  • Paid Annual Leave, plus bank holidays (Holiday buy back option available)

  • Full Time (42 hours per week, 4 on 4 off shifts)

  • Extensive product and on the job/cross training opportunities with outstanding resources available

  • Encouraging and collaborative team environment

  • Career development through various career ladders including Customer Service

  • Dedication to safety through our Zero Harm policy

  • Access to business resource groups

How you will do it

In this role you will be interacting with live activations from customers Security and Fire systems and liaise with Police and Fire control when needed. We work around the clock, it is a fully office based role, following the shift pattern of 4 days (6am – 6pm), 4 days off and back in for 4 nights (6pm-6am) and 4 off.

It is an important role, where you will proactively respond to CCTV/Alarm activations, including escalation and reporting. You will answer intercoms and inbound telephone calls professionally, quickly, and effectively in line with company processes and procedures.

Required

  • Understanding and working knowledge of CCTV systems and ARC duties

  • The ability to work under pressure, to be self-motivated and able to work independently or as a team member

  • A comprehensive knowledge of the relevant security standards

  • The ability to prepare letters, reports and documents in an accurate and concise manner

  • The ability to communicate diplomatically and effectively, both verbally and in writing

  • Sufficient computer literacy to ensure timely production of documents/reports etc.

  • Sufficient investigative skills to identify the root cause of any problems identified

Preferred

  • Any contact centre or customer service experience will be an advantage.

  • SIA (Security Industry Authority) CCTV license desirable however this can be provided via the inhouse training team.

#LI-DC1

#LI-Onsite


  • Electrical Estimator

    2 months ago


    Armagh, Northern Ireland, Northern Ireland, United Kingdom MTM Engineering Ltd Full time

    MTM Engineering has an exciting new opportunity for an Electrical Estimator to join our growing team, based at our Armagh office.The Role….This is a hands-on role with a responsibility to produce Electrical tenders for both pre-designed and design & construct projects, along with estimating works working in a professional team.Who We Are...MTM Engineering...


  • Armagh, Northern Ireland, Northern Ireland, United Kingdom MacGregor Black Full time

    HR Business PartnerAre you ready to lead cultural transformation in a fast-paced FMCG environment?Do you excel at balancing HR strategy with employee engagement and process improvements?How passionate are you about driving Continuous Improvement in HR and operational processes?MacGregor Black are partnering with an FMCG business, on the search for a HR...


  • Belfast, Northern Ireland, Northern Ireland, United Kingdom Arcus FM Full time

    Do you live in or around the Belfast area?Are you an experienced Electrical Engineer?If so, we may have a role which is suited to you as we are recruiting an Electrical Multi Skilled Engineer to join our facilities management team.Salary: Up to £35,921 per annum, depending on experienceDoor to door pay25 days annual leave, plus bank holidaysAdditional...

  • Install Engineer

    2 months ago


    Belfast, Northern Ireland, Northern Ireland, United Kingdom Johnson Controls International Full time

    What can Johnson Controls do for you?We can offer an opportunity to work with us at Johnson Controls, to shape the future and create a world that’s safe, comfortable, and sustainable. We are passionate about improving the way the world lives, works and plays and therefore continuously diversifying and creating new exciting opportunities for our employees...

  • Service Engineer

    2 months ago


    Belfast, Northern Ireland, Northern Ireland, United Kingdom Johnson Controls International Full time

    Johnson controls – A global Market Leading Engineering & Integrated Solutions company. They are the leader in the Fire & Security sector with their cutting edge technology.As a business Johnson control owns a portfolio of fire & security brands including: Tyco, ADT, WOT, Esotec & more.This position is working for our ADT brand. At ADT we are passionate...

  • Operations Manager

    3 months ago


    Belfast, Northern Ireland, Northern Ireland, United Kingdom Vickerstock Full time

    Working with one of Ireland’s premier brands within the Food Manufacturing Sector. Are you an experienced Operations Manager looking for a transformative opportunity? One of Ireland’s premier brands in the Food Manufacturing Sector is seeking a dynamic individual to help shape the future of their rapidly growing company.This company is renowned for...

  • Recycling Attendant

    1 week ago


    Belfast, Northern Ireland, Northern Ireland, United Kingdom HAYS Full time

    Recycling Attendant, Saturday & Sunday Work Your new company Undertake all duties associated with the operation of the Household Recycling Centre/Amenity Site to ensure that all domestic and commercial waste is disposed of in accordance with the client's policy for recycling whilst providing the highest level of customer care at all times. Your new role...

  • Quantity Surveyor

    1 week ago


    Belfast, Northern Ireland, Northern Ireland, United Kingdom HAYS Full time

    **Experienced Quantity Surveyor required to join a reputable, multidisciplinary Belfast-based Consultancy** Your new company Hays are working in partnership with a leading Belfast consultancy in the recruitment of a Quantity Surveyor on a permanent basis. This young and dynamic team made up of Cost Consultants, Building Surveyors and Project Managers are...

  • Assistant Manager

    4 weeks ago


    Belfast, Northern Ireland, Northern Ireland, United Kingdom Zachary Daniels Full time

    Assistant Manager | Boutique Retail Store | Salary up to £30,000 We are currently recruiting for an Assistant Manager for a fantastic, expanding, well known boutique retail store who are enjoying continuous success. We have an exciting opportunity to join the retailer as an Assistant Manager. As an Assistant Manager you will represent the brand at all...


  • Belfast, Northern Ireland, Northern Ireland, United Kingdom Hunter Savage Full time

    Hunter Savage are delighted to be supporting a large, well established NI employer, headquartered in Belfast City centre, to recruit an experienced People Partner for a 9 month Fixed Term Contract contract, for their high performing HR Operations Team. This is a new, FTC People/HR Partner job offering an immediate start and a contract duration of a minimum...


  • Strabane, Northern Ireland, Northern Ireland, United Kingdom MTM Engineering Ltd Full time

    MTM Engineering Ltd have exciting opportunities for a number of Technical/Electrical Project Manager roles-to join our growing team, based in Strabane, Co. Tyrone with the need for occasional travel in Europe.The role…The role of the Technical Project Manager will help deliver pre-construction/construction activities for our clients on both...


  • Craigavon, Northern Ireland, Northern Ireland, United Kingdom MIT Group Full time

    Position: Internal Sales AdvisorLocation: Northern Ireland, Craigavon Area, Office basedSalary: £27,000 basic + bonus schemeHours of work: Monday to Friday. 37.5 hours per weekJob DescriptionWorking as part of our Sales Support team within the overall sales team, the right candidate will handle inward sales enquires and provide support to our external sales...


  • Belfast, Northern Ireland, Northern Ireland, United Kingdom Thérapie Fertility Part time

    Job descriptionThérapie Fertility is a fully Irish owned fertility clinic making fertility accessible to everyone. We offer the latest technology, support, and care to our patients. We are committed to affordable, accessible and evidence based fertility care. Thérapie Fertility is the only JCI Accredited Fertility Clinic in Ireland.Role DescriptionWe are...

  • Architect

    1 week ago


    Belfast, Northern Ireland, Northern Ireland, United Kingdom HAYS Full time

    ** Hybrid Architectural Technologist / Document Control position - Major NI Practice - £Negotiable / D.o.E ** Your new company Hays have been retained by one of Belfast’s most established, multi award-winning architectural practices in their search for an experienced Architect. They specialise in delivering large scale projects across the UK within the...


  • Belfast, Northern Ireland, Northern Ireland, United Kingdom HAYS Full time

    Structural Engineer, Civil engineer, Belfast, Northern Ireland Your new companyHays is working in partnership with a multidisciplinary consulting engineering practice that has been delivering expert advice to clients in all sectors of the economy for over 35 years. They are looking to hire a Structural Design Engineer to be based in Belfast, Northern...

  • Property Valuer

    1 week ago


    Belfast, Northern Ireland, Northern Ireland, United Kingdom HAYS Full time

    **Property Valuer required to join one of NI's leading Real Estate Agents** Your new company Your new company is one of Northern Ireland's leading Residential Estate Agencies which is at the forefront of the private resales, land and new homes market. The Land and New Homes Team would be regarded as market leaders in land transactions and new...

  • Business Analyst

    2 weeks ago


    Belfast, Northern Ireland, Northern Ireland, United Kingdom iXceed Solutions Full time

    About Us:Founded on the grounds of innovation – iXceed Solutions is an ISO certified, leader in Talent and Digital recruitment solutions, serving Fortune 100 companies globally.About the Role:Are you ready to shape the future of global trading and regulatory technology? Join our dynamic FXLM Operations Technology Ops Tech Team as a Business Analyst and...


  • Magherafelt, Northern Ireland, Northern Ireland, United Kingdom HAYS Full time

    Project Quantity Surveyor (N.I Projects) Your new companyHays Recruitment have been retained by a large, family run, main contractor in their recruitment of a Quantity Surveyor. This contractor is responsible for projects in the education, defence, healthcare and commercial sectors. Established for over 40 years, they have consistently expanded into a...


  • County Down, Northern Ireland, Northern Ireland, United Kingdom Hays Full time

    Electrical Quantity Surveyor – Prominent Electrical Contractor – Co Down Your new company Our client, a prominent and well-established Electrical Contractor, is seeking an Electrical Quantity Surveyor to join their team. Located in Co. Down, this contractor boasts over 20 years of experience and operates across various sectors such as Data Centres,...

  • Store Manager

    2 months ago


    Belfast, Northern Ireland, Northern Ireland, United Kingdom The Fragrance Shop Full time

    The Fragrance Shop are now on the lookout for a passionate, ambitious and experienced Store Manager to join the growing team and manage the team and day to day operation. Role Overview:Responsible for the total store results, the Store Manager will take ownership of the stores performance in relation to profitability and overall customer satisfaction. With a...