Welcome Desk Agent

3 weeks ago

Central London, London, United Kingdom W London Full time

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

W London - why where else?

Are you passionate about hospitality? Do you love working in a fun lifestyle Luxury Brand? Do you love helping colleagues achieve the best? Are you looking for your next step in Marriott or joining the Global Hotel group that is Marriott? Then this could be for you.

What are we looking for in a Welcome Desk Agent?

Previous experience in hospitality, confidence in being part of a team, Experience with dealing with other departments, happy to assist fellow talent and guests alike with any support needed, is prepared to work weekends and night shifts due to shift pattern.

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience within hospitality in a leadership role.

License or Certification: NONE

What's in it for you?

  • Competitive salary and benefits including pension and life assurance.
  • 20 days of holiday excluding public holidays (increase to 27 days with length of service)
  • Laundry services & dry cleaning for uniform.
  • Colleague restaurant.
  • Apprenticeship/Placement opportunities.
  • Extensive learning and Training Opportunities.
  • Experience a complementary stay after successful completion of probation at W London.
  • Employee assistance program.
  • Cycle to work scheme.
  • The largest Hospitality Company Travel discount scheme on the Globe - Travel the world with Marriott.
  • 20% Discount in all F&B outlets within Marriott Properties.
  • 30% discount at our Spa.
  • Access to our service charge scheme.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


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