Hotel Front Desk Ambassador

2 weeks ago


London, Greater London, United Kingdom Ennismore Full time

Are you passionate about delivering exceptional customer experiences? We are seeking a skilled and friendly individual to join our Front Office team as a Front Desk Agent at Sanderson London, a stylish hotel under the Morgans Originals brand.

About Us

Sanderson London is part of Ennismore, a global family of brands that shares the same spirit. Our hotels offer a unique lifestyle experience, and we're looking for like-minded individuals to join our team.

Job Description

As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm welcome and ensuring their stay with us is memorable. Your previous experience in a public contact position, preferably in Front Desk/Reception role, will come in handy as you handle guest inquiries, resolve issues, and provide information about our hotel services.

You'll work closely with our team to deliver exceptional customer service, using your excellent communication skills to build strong relationships with our guests. Comfortable using Microsoft Office, you'll also be responsible for managing reservations, processing payments, and maintaining accurate records.

What We Offer

We're committed to creating a positive work environment where our employees can grow and develop their careers. As a member of our team, you'll enjoy:

  • A competitive salary of £22,500 - £25,000 per annum, based on experience
  • Free dry cleaning and uniform washing to ensure you look your best every day
  • A season ticket loan to help with travel costs
  • Ride to work scheme with a loan of up to £5,000 to purchase a bike and equipment
  • A referral bonus of £250 if you refer a friend or family member who joins our team and stays for six months
  • Guest Experience after passing probation, so you can experience what our guests do
  • Length of Service incentives, including extra holidays because who doesn't love more time off?
  • Excellent discounts across the Ennismore family for food, beverage, and accommodations
  • Regular staff get-togethers, including summer parties and children's Christmas celebrations
  • An Employee Assistance Programme to support your well-being
  • Quarterly and Annual Employee Awards to recognize your achievements


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