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Training Manager

2 months ago

UK, UK, United Kingdom Azzurri Group Full time

Role: Training Manager for Dave's Hot Chicken Restaurant

Reports to: Operational Lead

Location: London based initially to support Restaurant #1 opening


Dave's Hot Chicken started on the streets of East Hollywood, CA, in 2017 and has quickly grown to the fastest-growing franchise in the US. The co-founder, Dave, came up with a simple process: take the best quality chicken, prepare the chicken in a proprietary brine, and after deep frying; top the most tender chicken in the world with one of seven signature spice blends.


Launching in the UK this year, we're looking for a Training Manager to make the launch of Dave’s Hot Chicken a mind-blowing success.


Summary:

  • An exceptional Operator with high energy levels capable of leading the UK & Ireland induction and training
  • Ensuring the Dave’s Hot Chicken culture and standards is embedded into every new starter
  • Highly motivated and proven self starter
  • Working in a small, entrepreneurial team, joining the journey from Restaurant #1 with an ambition of 30-60 within 5 years


Responsibilities:

  • The expert in DHC Brand Standards and Ops equipment
  • Operationally translating US Brand Manual to UK version
  • Brand induction and training in the UK – replicating the US approach
  • Training location and administration
  • Dress code custodian
  • Understanding and facilitating complaints process
  • Understanding Mystery Guest programme
  • Assisting the Operations lead with recruitment and HR elements
  • The role will be required to work shifts in the first restaurants for on the job training and as required to meet demand
  • Hands on support of a small, dynamic, start up team.


What we're looking for:

  • Off-the-scale energy and passion for training
  • Extensive experience in restaurants operations
  • Experience creating engaging training videos
  • Prepared to roll up your sleeves and get involved with all aspects of launching Dave’s in the UK&I – enjoys variety outside of core training responsibilities


What we’ll offer you:

  • 50% discount at ASK Italian and Zizzi restaurants
  • 28 days paid holiday pro rata
  • Pension contributions
  • WeCare well-being and GP support for yourself and your family
  • Scope for significant career development as we scale the brand across the UK & Ireland


What you’ll need to know:

  • Anticipated start date of early October with a planned restaurant opening in early Dec
  • 2 weeks of in-depth Dave’s Brand training in Los Angeles in mid-October with the Dave’s UK Leadership team
  • Competitive salary
  • London based initially to support Restaurant #1 opening