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Sales Account Manager

2 months ago

UK, UK, United Kingdom Rakuten Travel Xchange Full time

Sales Account Manager (UK)

(Business Development Manager)


Job description


Responsibilities:

As a Sales Account Manager, you will be responsible for managing and growing the relationship with existing partners as well as identifying and pursuing new business opportunities to distribute our accommodation inventory in Europe. This role requires a strategic mindset, excellent communication skills, and a proven track record in generating revenue through the acquisition of new clients. This role requires a combination of strong sales skills, relationship management and a deep understanding of the hospitality industry.


Your key duties include:

(1.) New Business Development:

  • Identify and target prospective clients with a strong presence in the market.
  • Conduct thorough market research to understand client needs and industry trends.
  • Assess and evaluate to ensure they meet the criteria for partnership, including integration methods (direct API, platforms), financial terms, and distribution channels.


(2) Client Relationship Management:

  • Cultivate and maintain strong relationships with existing clients to ensure customer satisfaction and loyalty.
  • Understand client goals and challenges to provide tailored solutions that meet their business objectives.
  • Serve as the primary point of contact for client inquiries and concerns, ensuring timely and effective resolution.


(3) Account Management:

  • Develop and implement upselling strategies to increase booking volume within existing accounts.
  • Regularly assess account performance, identifying areas for improvement and implementing corrective measures.
  • Provide regular reports on sales performance, client feedback, and market trends.
  • Conduct in-depth analysis of account data to identify opportunities for improvement and optimization.
  • Be creative in finding solutions to enhance commercial, technical and operational performance.
  • Use CRM to maintain an accurate database of contracts, activities, and communication with clients.
  • Act as a brand ambassador for RTX in your region


(4) Internal Stakeholder Management:

  • Work closely with internal teams to solve issues, identify opportunities for synergy and enhanced efficiency.
  • Foster a culture of collaboration, encouraging open communication and knowledge-sharing.


Attributes:

We seek an ideal candidate who possesses the following attributes:

  • Extensive Industry Network: You should have a vast network and established relationships within the hotel distribution industry.
  • Strong Sales and Account Management Skills: Strong track record of acquiring new clients and increasing revenue within existing accounts.
  • Solution-Oriented and Collaborative: Demonstrate ability to find innovate solutions and build strong, collaborative relationships with partners.
  • Team player and Self-Motivated: Exhibit a high degree of organization and self-motivation to work independently and collaboratively in a team-oriented environment.
  • Process and Outcome-Drive: Approach your work with a focus on processes and outcomes, ensuring that objectives are met efficiently.
  • Adaptability: you can be flexible and adapt to changing priorities and requirements as our industry is constantly evolving.
  • Excellent Communication Skills: Display strong communication skills with a genuine desire to provide assistance and support to both clients and internal teams.
  • Knowledge of our industry: experience in B2B sales, with background in Travel wholesale or OTA or Travel Tech is desired.
  • Rakuten Shugi - Five Principles for Success: Embrace and embody the Five Principles for Success, including:

--Always Improve, Always Advance: Strive to be a "Get Things Done" person, committed to reaching goals with determination and effort.

--Passionately Professional: Maintain self-discipline and continuously improve to be the best in your field.

--Hypothesize → Practice → Validate → Shikumika: Make and execute concrete, specific action plans.

--Maximize Customer Satisfaction: Always seek to improve the customer experience.

--Speed Speed Speed: Accomplish tasks quickly and efficiently to stay ahead of competitors.


Qualifications:

  • Graduate with an associate's degree or higher.
  • Possesses excellent oral and written proficient in English.
  • Demonstrates 3-5 years of experience in the Travel / Accommodation industry.
  • Familiarity with CRM tools such as Salesforce will be an added advantage.
  • Familiarity with XML/API integrations is highly advantageous.
  • Strong relationship management skills with internal and external stakeholders.
  • Outstanding analytical and numerical, and problem-solving skills.
  • Ability to travel when necessary.