Current jobs related to Call Center Trainer - Newcastle Upon Tyne UK, Tyne & Wear - Russell Tobin
-
Trainer
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Excelloit Consultancy Services Full timeJob Description**Job Title:** Trainer**Job Summary:** We are seeking a highly skilled and experienced Trainer to join our team at Excelloit Consultancy Services. As a Trainer, you will be responsible for delivering training programs to employees across various levels of the organization, from new hires to management.**Key Responsibilities:**Design and...
-
Trainer
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Excelloit Consultancy Services Full timeJob Description**Job Title:** Trainer**Job Summary:** We are seeking a highly skilled and experienced Trainer to join our team at Excelloit Consultancy Services. As a Trainer, you will be responsible for delivering training programs to employees across various levels of the organization, from new hires to management.**Key Responsibilities:**Design and...
-
Contact Centre Training Specialist
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom First Call Contract Services Full timeContact Centre Trainer Job OpportunityWe are seeking a skilled Contact Centre Trainer to join our team at First Call Contract Services. As a Contact Centre Trainer, you will be responsible for onboarding new staff, developing strong supplier relationships, and ensuring quality standards are met.Key Responsibilities:Onboard new staff and provide training on...
-
Contact Centre Training Specialist
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom First Call Contract Services Full timeContact Centre Trainer Job OpportunityWe are seeking a skilled Contact Centre Trainer to join our team at First Call Contract Services. As a Contact Centre Trainer, you will be responsible for onboarding new staff, developing strong supplier relationships, and ensuring quality standards are met.Key Responsibilities:Onboard new staff and provide training on...
-
Contact Centre Training Specialist
1 week ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom First Call Contract Services Full timeJob OpportunityContact Centre TrainerLocation: Newcastle upon TyneJob Type: Permanent Employment OpportunityFirst Call Contract Services is seeking a skilled Call Centre Trainer to join our team in Newcastle upon Tyne, NE1.Our client is a nationally recognised advice centre specialising in the energy and utility supply markets, with a focus on contract...
-
Contact Centre Training Specialist
1 week ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom First Call Contract Services Full timeJob OpportunityContact Centre TrainerLocation: Newcastle upon TyneJob Type: Permanent Employment OpportunityFirst Call Contract Services is seeking a skilled Call Centre Trainer to join our team in Newcastle upon Tyne, NE1.Our client is a nationally recognised advice centre specialising in the energy and utility supply markets, with a focus on contract...
-
Contact Centre Training Specialist
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom First Call Contract Services Full timeContact Centre Trainer **Job Summary** We are seeking a skilled Contact Centre Trainer to join our team at First Call Contract Services. As a Contact Centre Trainer, you will be responsible for delivering training programs to our client's contact centre staff. **Key Responsibilities** * Design and deliver training programs to improve customer service...
-
Contact Centre Training Specialist
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom First Call Contract Services Full timeContact Centre Trainer **Job Summary** We are seeking a skilled Contact Centre Trainer to join our team at First Call Contract Services. As a Contact Centre Trainer, you will be responsible for delivering training programs to our client's contact centre staff. **Key Responsibilities** * Design and deliver training programs to improve customer service...
-
Contact Centre Training Specialist
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom First Call Contract Services Full timeJob DescriptionContact Centre TrainerLocation: Newcastle upon TyneJob Type: Permanent Employment OpportunityFirst Call Contract Services is seeking a skilled Call Centre Trainer to join our team at our client's busy contact centre in Newcastle upon Tyne.Our client is a nationally recognised advice centre specialising in the energy and utility supply markets,...
-
Contact Centre Training Specialist
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom First Call Contract Services Full timeJob DescriptionContact Centre TrainerLocation: Newcastle upon TyneJob Type: Permanent Employment OpportunityFirst Call Contract Services is seeking a skilled Call Centre Trainer to join our team at our client's busy contact centre in Newcastle upon Tyne.Our client is a nationally recognised advice centre specialising in the energy and utility supply markets,...
-
Contact Centre Training Specialist
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom First Call Contract Services Full timeJob Title: Contact Centre TrainerAbout the Role:We are seeking a highly skilled and experienced Contact Centre Trainer to join our team at First Call Contract Services. As a Contact Centre Trainer, you will be responsible for delivering training programs to our clients' contact centre teams, ensuring they have the skills and knowledge needed to provide...
-
Contact Centre Training Specialist
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom First Call Contract Services Full timeJob DescriptionJob Title: Contact Centre TrainerCompany: First Call Contract ServicesLocation: Newcastle upon TyneJob Type: Permanent Employment OpportunityAbout the Role:We are seeking a highly skilled Contact Centre Trainer to join our team at First Call Contract Services. As a Contact Centre Trainer, you will be responsible for delivering training...
-
Contact Centre Training Specialist
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom First Call Contract Services Full timeJob DescriptionJob Title: Contact Centre TrainerCompany: First Call Contract ServicesLocation: Newcastle upon TyneJob Type: Permanent Employment OpportunityAbout the Role:We are seeking a highly skilled Contact Centre Trainer to join our team at First Call Contract Services. As a Contact Centre Trainer, you will be responsible for delivering training...
-
Contact Centre Training Specialist
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom First Call Contract Services Full timeJob Title: Contact Centre TrainerAbout the Role:We are seeking a highly skilled and experienced Contact Centre Trainer to join our team at First Call Contract Services. As a Contact Centre Trainer, you will be responsible for delivering training programs to our clients' contact centre teams, ensuring they have the skills and knowledge needed to provide...
-
Contact Centre Training Specialist
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom First Call Contract Services Full timeJob OpportunityWe are seeking a skilled Call Centre Trainer to join our team at First Call Contract Services.About the RoleThe successful candidate will be responsible for delivering high-quality training to our contact centre staff, ensuring they have the necessary skills to provide excellent customer service.Key ResponsibilitiesDesign and deliver training...
-
Contact Centre Training Specialist
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom First Call Contract Services Full timeJob OpportunityWe are seeking a skilled Call Centre Trainer to join our team at First Call Contract Services.About the RoleThe successful candidate will be responsible for delivering high-quality training to our contact centre staff, ensuring they have the necessary skills to provide excellent customer service.Key ResponsibilitiesDesign and deliver training...
-
Customer Service Training Specialist
1 day ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom First Call Contract Services Full timeContact Centre Trainer OpportunityWe are seeking a skilled Contact Centre Trainer to join our team at First Call Contract Services.About the Role:Deliver high-quality training to contact centre staff to improve customer service skills.Develop and implement training programs to meet the needs of our clients.Collaborate with the management team to ensure...
-
Customer Service Training Specialist
1 day ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom First Call Contract Services Full timeContact Centre Trainer OpportunityWe are seeking a skilled Contact Centre Trainer to join our team at First Call Contract Services.About the Role:Deliver high-quality training to contact centre staff to improve customer service skills.Develop and implement training programs to meet the needs of our clients.Collaborate with the management team to ensure...
-
Contact Centre Training Specialist
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom First Call Contract Services Full timeJob Title: Contact Centre TrainerAbout the Role:We are seeking a highly skilled and experienced Contact Centre Trainer to join our team at First Call Contract Services. As a Contact Centre Trainer, you will be responsible for delivering training programs to our client's contact centre staff, ensuring they have the skills and knowledge needed to provide...
-
Contact Centre Training Specialist
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom First Call Contract Services Full timeJob Title: Contact Centre TrainerAbout the Role:We are seeking a highly skilled and experienced Contact Centre Trainer to join our team at First Call Contract Services. As a Contact Centre Trainer, you will be responsible for delivering training programs to our client's contact centre staff, ensuring they have the skills and knowledge needed to provide...
Call Center Trainer
3 months ago
Call Center Trainer - Newcastle - Contract to Perm
Our client have a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business.
We are looking for candidats to join their Training Team. The role involves supporting the Account in all aspects of Training, Personal Development, Learning Support, Learning Research and the creation and development of training material.
What are we looking for in our Trainers?
- Deliver training to all areas of the business from New Hire entrants up to Management level.
- Maintain and update the training tracking system ensuring it is used to its full potential to the benefit of the business (currently using Moodle).
- Maintain and update PLSC specific training modules and material, ensuring that the content of the Induction/ New Hire Program and all other training modules is relevant and accurate in line with business process changes and client requirements.
- Design and deliver new and revised product and application specific training in relation to Business needs, Operational and Procedural changes and Annual Legislation Refreshers.
- Support areas of Training and Development by contributing ideas and suggestions for ongoing improvement in line with business goals.
- Create and distribute Training Communications to staff on changes and new practices using Moodle functionality.
- Update New Hire and existing staff training records in line with Quality Compliance.
- Evaluate training sessions and discuss areas for continuous self-improvement with the Management Team.
Experience Required
- Experience in a training role for a minimum of 2 years.
- Worked in a Contact Centre or Large multi–Department Business.
- Understanding of effective teaching methodologies and tools.
- Willingness to keep abreast of new training techniques.
- The ability to use data and feedback and turn into actions for continuous development of training.
- The ability to build solid stakeholder relationships across the business.
- Present information to the Senior Leadership team on a regular basis to inform on training progress, including Induction and ongoing training.
- Proficient in MS Office (esp. Powerpoint); e-learning software is a must.
- Phenomenal communication, presentation and public speaking skills.
- Organizational and time management abilities.
Work Environment
The role will be permanently office based.
We try to have fun, with quizzes, competitions and challenges where we raise funds for our chosen charities/good causes. It’s more challenging at the moment, but we’re making use of tools such as Microsoft Teams and Workplace to stay connected and get involved
The working hours are between 8am and 8pm, Monday to Sunday – however you will work shifts within Mon-Fri 8am-6pm (8-4, 9-5 or 10-6). Business need may dictate that you be flexible in relation to start times/shifts dependent on the training being delivered.
