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Flagship Store Manager for Luxury Fashion House

3 months ago


London, UK, United Kingdom Elite Associates Full time

We are partnering with a prestigious luxury fashion brand renowned for their elegance and exceptional craftsmanship. With a rich heritage and a global presence, they are committed to delivering unparalleled customer experiences and setting new standards in luxury retail.

Role Overview:

As the Flagship Store Manager, you will be responsible for overseeing all aspects of their flagship store in London. You will lead a dedicated team towards achieving excellence in customer service, sales performance, and operational efficiency.


Key Responsibilities:

Leadership and Team Management:

  • Lead and inspire the team, fostering a culture of excellence, teamwork, and accountability.
  • Provide guidance and support to Assistant Store Managers and other team members, ensuring alignment with brand values and standards.

Customer Relationship Management (CRM):

  • Drive CRM initiatives to enhance customer engagement, loyalty, and satisfaction.
  • Expand and nurture our customer network through personalized service and relationship-building strategies.

Operational Excellence:

  • Oversee daily store operations, including inventory management, visual merchandising, and compliance with company policies.
  • Optimize store performance by analyzing sales data, setting targets, and implementing effective strategies.

Brand Representation:

  • Uphold the brand image and values through impeccable store presentation and customer interactions.
  • Act as a brand ambassador within the London fashion community and beyond.


Requirements:

  • Proven experience and longevity as Assistant Store Manager within the luxury fashion industry.
  • Demonstrated success in managing a team of 10+ employees, with a track record of achieving sales targets and operational KPIs.
  • Strong understanding of CRM principles and experience in implementing CRM strategies to drive business growth.
  • Exceptional leadership and communication skills, with the ability to inspire and motivate a diverse team.
  • Flexibility to adapt to a dynamic retail environment and a passion for delivering exceptional customer experiences.


*Must have a valid Visa/Right to work in the UK to apply for the role*