Product Expert

2 weeks ago


Tamworth UK, Staffordshire, United Kingdom Proftech Talent Full time

Product Expert


Our client is looking for a dedicated Product Expert for their new ERP (Enterprise Resource Planning) system and WMS (Warehouse Management System), supplied by industry leaders Epicor and EPG respectively. You’ll play an instrumental role during both the pivotal implementation phase and the vital period of ongoing system usage and post-development. The company is committed to providing comprehensive training, enabling you to become and adept user and teacher of these platforms, equipping you with the knowledge to train other effectively.


As a Product Expert you will need to have/be:

  • Demonstrated experience or strong understanding of ERP and WMS systems, preferably in implementation or support roles.
  • Exceptional communication and interpersonal skills, capable of explaining complex systems in simple terms and interacting effectively with all levels of the organisation.
  • Strong problem-solving abilities with a proactive and customer-focused approach to addressing user issues and concerns.
  • Excellent organisational and project management abilities to handle multiple priorities in a dynamic environment.
  • Ability to work collaboratively in a team environment, as well as independently with minimal supervision.
  • Willingness to learn and adapt to new technologies and systems, with a passion for becoming a product expert.
  • Strong analytical and problem-solving skills, capable of managing complex system issues.
  • Flexibility and adaptability to learn new technologies and software as required.
  • A proactive approach to customer service to ensure user satisfaction and system efficiency.
  • A demonstrated ability to identify opportunities for process and system improvements and take initiative in leading projects that enhance system functionality and user experience.
  • Proficiency in creating and maintaining accurate, clear, and concise technical documentation. Ability to document workflows, system changes, and user procedures to ensure clarity and ease of access for all team members.
  • Ability to analyse system data to inform decisions and identify trends that could impact system performance and business processes.
  • Experience with change management procedures and the ability to guide users through system changes to minimise resistance and maximise adoption.
  • Willingness to travel to various company sites as needed to support system implementation, training, and post-deployment activities. This may include occasional out-of-town stays to ensure comprehensive on-site user support and system optimisation.
  • In addition to specialising in their ERP and WMS systems, you will also be responsible for mastering and providing support for other critical business applications currently in use, ensuring seamless integration and optimised performance across all platforms.


Details:

  • Working Hours: 40 hours per week Monday – Friday
  • Location: Tamworth (100% on site)
  • Duration: Permanent


Role of Product Expert:

  • Play a pivotal role in the rollout of the ERP (by Epicor) and WMS (by EPG) systems. Work in unison with the project team to customise the platforms, ensuring that they align with our specific business processes and objectives.
  • Design and deliver comprehensive training programs for end users, empowering them with the necessary skills to maximize the potential of the ERP and WMS systems. Provide ongoing support and refresher training as needed to ensure sustained competency and efficiency.
  • Become the go-to advisor within the organisation for all matters related to the ERP and WMS systems. Provide insights and expert guidance, aiding in decision-making and strategic planning related to system usage and optimisation.
  • Foster a collaborative environment by soliciting and synthesising feedback from all system users. Initiate and guide discussions to identify potential enhancements and lead cross-functional efforts to implement system improvements.
  • Maintain a keen understanding of the evolving landscape of ERP and WMS technologies. Regularly update your knowledge through industry research, webinars, and participation in relevant forums and conferences.
  • Produce and continuously update a suite of user-friendly materials, including user guides, SOPs, and quick-reference sheets, to facilitate the adoption and proficient use of the ERP and WMS systems.
  • Provide first-class troubleshooting support, quickly addressing and resolving issues to maintain uninterrupted business operations. Develop a knowledge base to aid in rapid issue diagnosis and resolution.
  • Diligently document system configurations, changes, and processes. Keep training materials current with system updates and ensure that best practice documentation is readily available and easily accessible to all users.
  • Act as the primary liaison between the internal teams and external vendors or consultants. Ensure that the ERP and WMS systems integrate seamlessly with other in-house systems and third-party applications, aligning with the IT infrastructure and supporting data exchange and process efficiency.


Benefits of working as a Product Expert:

  • 23 days holiday, plus bank holidays
  • Christmas shutdown
  • Free on-site parking
  • Pension scheme



  • Tamworth, Staffordshire, United Kingdom Cast UK Limited Full time

    Product Support AdvisorTamworthEntry LevelRole ProfileLockhart Catering Equipment specialise in supplying high calibre and unique products through their superior brands, providing customers with innovation, inspiration, and differentiation. A trading division of Bunzl UK Ltd, Lockhart Catering Equipment areone of the world's finest suppliers of quality...


  • Tamworth, Staffordshire, United Kingdom Vanilla Underground Full time

    eCommerce Executive - Hours: 9:00 AM - 5:30 PM (office-based)About Vanilla Underground:Vanilla Underground is an award-winning fast-growing online retailer with a core focus on bringing pop culture and licensed products to an international audience. We sell an exciting product range from over 100 top brands, including Marvel, Peppa Pig, Pokémon, Friends &...


  • Tamworth, UK, Staffordshire, United Kingdom Brakes Full time

    Job DescriptionDesk Based Business Development ManagerTamworth - Hybrid working from home 1-2 days a week upon completion of probation period and performance against KPI's have been met£28,119 + OTE of £52k We are currently recruiting a talented and results driven Business Development Manager to join our busy contact centre team.You will research,...


  • Tamworth, Staffordshire, United Kingdom TUI Full time

    Crystal Ski Holidays is the UK and Ireland's most recommended ski company. For us, the mountain is everything -we love it as much as our customers do. We're enthusiastic, fun, approachable, and expert on all things ski. We work hard for our customers to ensure they can easily choose, book and experience the best possible holiday for them.As a Customer...


  • Tamworth, Staffordshire, United Kingdom TUI Full time

    Crystal Ski Holidays is the UK and Ireland's most recommended ski company. For us, the mountain is everything -we love it as much as our customers do. We're enthusiastic, fun, approachable, and expert on all things ski. We work hard for our customers toensure they can easily choose, book and experience the best possible holiday for them.As a Customer...

  • Customer Assistant

    1 month ago


    Tamworth, Staffordshire, United Kingdom MARKS&SPENCER Full time

    Work Pattern:Monday 12:00-17:15Wednesday 12:00-17:15Thursday 12:00-17:15Saturday 16:45-22:00PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers...

  • Reporting Officer

    2 weeks ago


    Tamworth, Staffordshire, United Kingdom Eurofins UK Forensic Services Full time

    Company DescriptionEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest...

  • Customer Assistant

    1 month ago


    Tamworth, Staffordshire, United Kingdom MARKS&SPENCER Full time

    Work PatternMonday 18:00-00:00Tuesday 18:00-00:00Wednesday 18:00-00:00Saturday 18:00-00:00Under 18 disclaimerThis job role involves working late nights and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.PurposeTo...


  • Tamworth, Staffordshire, United Kingdom Brakes Full time

    Desk Based Business Development ManagerTamworth - Hybrid working from home 1-2 days a week upon completion of probation period and performance against KPI's have been met£We are currently recruiting a talented and results driven Business Development Manager to join our busy contact centre team.You will research, prospect, win & on-board profitable new...


  • Tamworth, Staffordshire, United Kingdom LKQ Euro Car Parts Full time

    Company description: . Job description: Job Overview The Financial Reporting Manager is responsible for the control and development of internal group reporting including monthly, quarterly and annual submissions to LKQ Corporation. They will also develop and produce external reporting including ONS returns and UK statutory accounts including management of...


  • Tamworth, Staffordshire, United Kingdom Toll Group Full time

    About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and...


  • Tamworth, Staffordshire, United Kingdom Wolf & Ash Landscapes Ltd Full time

    Company descriptionWonderlawn are the UK's premium fake lawn installation company.We supply the highest quality artificial grass lawns AND install them.We guarantee our service and product is unrivalled. We are experts when it comes to artificial turf and it's installation. So if you require a lawn that is child or pet friendly, a hardy astro turf sports...

  • Online Retail Manager

    2 weeks ago


    Tamworth, Staffordshire, United Kingdom TUI Cruises GmbH Full time

    Joining the TUI Retail Team as a Store Manager, you'll support and lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.ABOUT THE JOB Lead by example...

  • Sales Advisor

    2 weeks ago


    Tamworth, Staffordshire, United Kingdom Euro Car Parts Full time

    Sales Advisor -TamworthLocation - TamworthCompetitive SalaryMonthly and Quarterly bonus schemeWorking Hours between 8am and 6pm Monday to Friday and alternate Saturdays 8am-2pm, 44 hours per week.Are you what we need?We are looking for customer focussed individuals who pride themselves on delivering the right solutions for the customer every time.We have a...

  • Forensic Examiner

    2 weeks ago


    Tamworth, Staffordshire, United Kingdom Eurofins UK Forensic Services Full time

    Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest...


  • Tamworth, Staffordshire, United Kingdom Inclusion Housing CIC Full time

    Inclusion Housing is a social enterprise company with a national reach and substantive growth programme. Our mission is to provide flexible, innovative housing solutions and life opportunities in partnership with others to work with and on behalf of vulnerable peopleTo be the leading health & social care landlord for vulnerable adults' is Inclusion Housing's...

  • MI Analyst

    2 weeks ago


    Leek, UK, Staffordshire, United Kingdom Ultimate Banking Full time

    Our client a customer focused mutual in the financial services sector are seeking an MI specialist to join a forward-thinking team. You will provide expertise in the development and maintenance of business reporting . Through your knowledge of the data you will provide management information, request fulfilment and incident management. You will support MI...

  • Lead Control

    1 month ago


    Stafford, UK, Staffordshire, United Kingdom Dabster Full time

    Job Description SummaryThe Lead Control & Protection Software Engineer will be part of highly motivated dynamic team of engineers working on design, development and maintenance of control and protection system application software for LCC and VSC HVDC schemes following full SDLC (Software Development Life Cycle).Job DescriptionAs a Lead Engineer, you will...

  • Marketing Manager

    1 month ago


    Burntwood, UK, Staffordshire, United Kingdom The Merlin Partnership Ltd Full time

    About The Company Merlin is a unique British brand, manufacturer and distributor of protective motorcycle clothing and accessories. Established in 2011, Merlin has become a globally distributed product with markets including the EU, US and Australia. Merlin focuses on collections aimed at different rider styles that include, protective...

  • Senior RAMS Engineer

    1 month ago


    Stafford, UK, Staffordshire, United Kingdom HCLTech – Engineering and R&D Services Full time

    Role: Senior RAM EngineerJob Description SummaryWe are seeking a highly motivated and experienced Senior RAM Engineer to join our global team of experts in high voltage electrical equipment, with a particular focus on HVDC systems. As the Senior RAM Engineer, you will be responsible for coordinating, creating, verifying, and validating the reliability,...