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Head of Account Management

1 month ago

Manchester UK, Greater Manchester, United Kingdom Basecamp Talent Full time

Role: Head of Account Management

Salary: up to £80k + uncapped commission

Location: Manchester (hybrid working: 3 days in-office, 2 days remote)


About Us

We are one of the fastest-growing marketing brands in the UK, working with some of the world's most interesting companies. With an international team across multiple locations, our goal by 2026 is to achieve annual revenues of £9 million, expand to 100+ staff, and build a process-driven Account Management function with a team of 15-20 professionals.


We are looking for a motivated leader to drive growth and establish a high standard in account management.


The Role

As Head of Account Management, you will oversee the commercial function, implementing strategies to achieve sales targets, retain clients, and expand the customer base. You will lead a team, foster a high-performance culture, and ensure alignment with business goals.


What you’ll be doing

  • Collaborating directly with senior management to grow the commercial function.
  • Managing budgets and sales profitability targets.
  • Recruiting, training, and leading the Account Management team.
  • Conducting weekly 1-1s and team development sessions.
  • Building a positive, high-performing team culture.
  • Tracking performance metrics and preparing detailed reports for senior management.
  • Managing a CRM pipeline to track client communication, upsells, and new deals.
  • Supporting the team in contract negotiations to ensure win-win outcomes.
  • Achieving key business KPIs, including new business, client retention, and revenue growth.
  • Conducting market research and developing strategic business plans for growth.
  • Creating a consultative selling environment focused on client retention and high growth.
  • Representing the business at relevant conferences and events.


What you’ll bring to the role

  • Proven experience as a sales head/director/manager or in a similar leadership role.
  • Strong understanding of performance reporting, financial processes, and budgeting.
  • Strategic thinking with commercial awareness.
  • Demonstrable experience building and executing sales strategies and achieving results.
  • Exceptional organisational, leadership, and communication skills.
  • Proven ability to negotiate effectively and foster long-term client relationships.
  • A proactive, results-driven mindset with a consultative selling approach.


What we can offer you

  • Attractive commission structure/bonus.
  • 25 days of holiday (plus bank holidays), including a Christmas shutdown and your birthday off.
  • Early Friday finishes and a dog-friendly office.
  • High-performance trips and team social events.