Patient Care Advisor

4 weeks ago


Rochdale, Greater Manchester, United Kingdom InHealth Full time

InHealth sees more than 3 million patients each year and we couldn’t do that without our outstanding, dedicated team at our Patient Referral Centre (PRC) in Rochdale.

The PRC is focused on providing direct access and support to all our patients, with our Patient Care Advisors being at the heart of this. We own each step of the patient journey, from the first referral to the final report, our fully qualified teams provide the care and support our patients need, every step of the way.

Do you have a great telephone manor, perhaps with experience in a contact / call centre? Are you empathetic, caring and have the desire to changes peoples’ lives? If so, we’d love to hear from you

We are looking to grow our experience and friendly team and are currently recruiting for a Patient Care Advisor.

As a Patient Care Advisor, you will ensure all patients receive the highest level of care and support, via telephone, at all times by processing accurate referrals and booking appointments with ease. As an integral part of our Patient Care Team, your skills will help to ensure that we consistently deliver world class patient care.

Support the patient’s journey through InHealth by answering inbound and making outbound calls to arrange suitable and timely appointments at the relevant clinics.

The working hours for the PRC team are between 8am and 8pm Monday to Friday. You will work on a weekly shift pattern between these hours, working 37 hours per week.

What you will do:

• Join the team via a dedicated academy, whereby you will receive specific and in-depth training, support and development over a 12-week period.

• Call patients to book them in for their appointments at one of our clinics across the country·

• Answer inbound calls from patients looking to book appointments in line with best practise standards

• Entering referral information on the in-house patient administration system

• Communicating relevant information to internal and external customers via email in a professional manner

• You will be responsible for following up your administration tasks

About you:

• Experience within a contact / call centre; desirable but not essential

• Experience of working in a fast-paced environment, with a proven ability to meet targets and deadlines

• Good IT Skills

• A flexible approach with an ability to adapt quickly to meet the demands of a busy environment

• Conscientious with a meticulous approach to dealing with detail

• Caring and empathetic

Whats in it for you

As well as the below amazing company benefits, we offer some unique benefits here at Sandbrook House, including:

• Free parking

• Subsidised restaurant and café

• Excellent facilities

• Academy programme – an amazing supportive 12 week induction programme for all



  • Rochdale, United Kingdom InHealth Full time

    InHealth's Patient Referral Centre in Rochdale is the hub of our patient care services, and we're looking for a skilled Patient Care Advisor to join our team. As a Patient Care Advisor, you'll play a vital role in ensuring that our patients receive the highest level of care and support. We're passionate about delivering world-class patient care, and we're...


  • Rochdale, Rochdale, United Kingdom beBee Professionals Full time £28,000 - £35,000

    We are seeking a dedicated Registered Nurse to provide patient care, administer treatments, and collaborate with other healthcare professionals at beBee Professionals in Rochdale.Key Responsibilities:Assess patient health, administer medications, and provide treatments as required.Collaborate with physicians and other healthcare professionals to develop...

  • Patient Flow Tracker

    5 months ago


    Rochdale, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    The role of the Patient Flow Tracker is to ensure tracking and flow support is provided on a daily basis to the Urgent Treatment Centre team to prevent unnecessary delays and improve the patient journey. A key element of this role is to ensure accurate and timely data entry onto Symphony, and other systems which reflects the patient journey in real time to...

  • Patient Flow Tracker

    5 months ago


    Rochdale, United Kingdom Northern Care Alliance NHS Group Full time

    **Job overview**: - The role of the Patient Flow Tracker is to ensure tracking and flow support is provided on a daily basis to the Urgent Treatment Centre team to prevent unnecessary delays and improve the patient journey.A key element of this role is to ensure accurate and timely data entry onto Symphony, and other systems which reflects the patient...


  • Rochdale, United Kingdom InHealth Group Full time

    **Please Note**: The opening hours are 8am-8pm with a rotating shift pattern, 1 in 4 weekends is required (Sat & Sun 8am-1pm) which is given back in lieu. Salary - 22,500 plus commission InHealth sees more than 4 million patients each year and we couldnt do that without our outstanding, dedicated team at our Patient Referral Centre (PRC) in Rochdale. The PRC...


  • Rochdale, United Kingdom Northern Care Alliance NHS Group Full time

    Job overview **An exciting opportunity has arisen for an enthusiastic, quality driven Patient Pathway Coordinator to join our busy and dynamic Elective Pathways team.** We are seeking people who have excellent attention to detail with the confidence to communicate effectively at all levels. You will be someone who has consistent high standards work, be...


  • Rochdale, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    An exciting opportunity has arisen for an enthusiastic, quality driven Patient Pathway Coordinator to join our busy and dynamic Elective Pathways team. We are seeking people who have excellent attention to detail with the confidence to communicate effectively at all levels. You will be someone who has consistent high standards work, be able to manage and...


  • Rochdale, United Kingdom CV-Library Full time

    Job Description Service Care Solutions has a new and exciting opportunity which has become available working as a Leaving Care Personal Advisor for Rochdale Council. This company is seeking a Personal Advisor to join their Cared For Children - Step Ahead Service in Rochdale. The successful candidate will be responsible for providing advice, support and...

  • Health Care Assistant

    4 weeks ago


    Rochdale, Rochdale, United Kingdom Ashworth Street Surgery Full time

    About the RoleAshworth Street Surgery is seeking a skilled Health Care Assistant to join our team. As a Health Care Assistant, you will play a vital role in supporting our patients and providing high-quality primary care services.Key ResponsibilitiesAssist in patient care and practice-related duties under the supervision of GPs and Practice Nurses.Support...

  • Health Care Assistant

    5 months ago


    Rochdale, United Kingdom Layola care Full time

    Layola care is a new thriving community healthcare company. we provide personal care and support to clients in the comfort of their own home. **Responsibilities**: - Attend to and monitor the activities of service users within their own home amd out in the community. - Respond to requests and needs of patients or relatives. - Keep accurate records of...


  • Rochdale, Rochdale, United Kingdom Ashworth Street Surgery Full time

    About the Role:We are seeking a highly skilled and motivated Medical Support Assistant to join our team at Ashworth Street Surgery. As a Medical Support Assistant, you will play a vital role in providing high-quality patient care and supporting the general practice team.The ideal candidate will have a strong foundation in healthcare, excellent communication...

  • Health Care Assistant

    4 weeks ago


    Rochdale, Rochdale, United Kingdom Ashworth Street Surgery Full time

    About the Role:A Health Care Assistant is required to support the general practice team in providing high-quality primary care services to patients. The successful candidate will work under the direct supervision of GPs and Practice Nurses, following policy and procedures.Key Responsibilities:Assist in patient care and practice-related dutiesSupport the...

  • Customer Care Advisor

    5 months ago


    Rochdale, United Kingdom S4 Personnel Limited Full time

    **Ref: 1490** **Job: Customer Care Advisor (Temporary to Permanent)** **Location: Rochdale** **Hourly Pay: £10.18 - £10.42** A lovely customer care role, working in a team committed to delivering excellent customer service in a customer focused and friendly environment. If you are a successful and reliable member of the temporary customer service...

  • Customer Care Advisor

    5 months ago


    Rochdale, United Kingdom S4 Personnel Limited Full time

    **Ref: 1748** **Job: Customer Care Advisor (Temporary to Permanent)** **Location: Rochdale** **Hourly Pay: £10.18 - £10.42 (to rise to £10.51 after 12 weeks)** A lovely customer care role, working in a team committed to delivering excellent customer service in a customer focused and friendly environment. If you are a successful and reliable member of...


  • Rochdale, Rochdale, United Kingdom Circle Health Group Full time

    About the Role:We are seeking a highly organized and detail-oriented Patient Administrator to join our team. As a key member of our patient services team, you will be responsible for ensuring the smooth running of the patient administrative process throughout the patient journey.Key Responsibilities:Contribute to the efficient management of patient...


  • Rochdale, Rochdale, United Kingdom Circle Health Group Full time

    About the Role:We are seeking a highly organized and efficient Patient Services Coordinator to join our team at Circle Health Group. As a key member of our administrative team, you will play a vital role in ensuring the smooth running of our patient services.Key Responsibilities:Contribute to the efficient management of patient referrals, ensuring timely and...


  • Rochdale, Rochdale, United Kingdom Circle Health Group Full time

    **About the Role**We are seeking a skilled Nurse Practitioner to join our team at Circle Health Group, providing exceptional patient care and support in our pre-assessment department.The successful candidate will have experience working in a similar role and possess strong clinical skills, with a focus on delivering high-quality patient outcomes.This is a...


  • Rochdale, Rochdale, United Kingdom Pennine Care NHS FT Full time

    About Pennine Care NHS FTPennine Care NHS Foundation Trust is a leading healthcare provider in the North West of England, dedicated to delivering high-quality care to our patients and their families.Job SummaryWe are seeking an experienced Mental Health Care Coordinator to join our team. As a key member of our multidisciplinary team, you will be responsible...


  • Rochdale, United Kingdom Pennine Care NHS FT Full time

    To listen and talk to patients and their carers and develop therapeuticrelationships establishing and maintaining professional boundaries. To carry out assigned tasks under the supervision of qualified staff including reviewing ABC charts and care home documentation to identify behaviours that are challenging to staff. To provide accurate holistic assessment...

  • Patient Administrator

    5 months ago


    Rochdale, United Kingdom Circle Health Group Full time

    **Patient Administrator** **The Highfield Hospital** **Bank shifts** **£10.42 per hour** **The Highfield Hospital has recently been awarded OUTSTANDING by the CQC.** **The Highfield Hospital** in Rochdale** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more...