Salesforce Administrator

2 months ago

UK, UK, United Kingdom Clinigen Full time

Clinigen is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment and ensure that vital medicines are delivered securely on time and wherever they are needed in the world.


We are currently 1,100 people headquartered in the UK with global offices in the US, EU, JAPAC and South Africa. Clinigen has grown rapidly since our inception, we are the leader in Managed Access programs and positioned well for an exciting future of continued growth.


The Role:

To sustain our growth, we are seeking a proactive, collaborative and switched on Salesforce Administrator who can help us continually improve and enhance our Salesforce Health Cloud platform, gather requirements and feedback, design scalable best practice solutions, and manage the product roadmap. Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.


As our Salesforce SME you will be the sole administrator on the platform and will report to the Product Owner. You will have a good understanding of the Salesforce platform for both our current setup and our business objectives in order to quickly identify areas of improvement. You should be comfortable with change management and governance, as well as communicating and prioritising aspects of a Salesforce project. You will have the confidence to liaise with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.


This is a varied business facing role, with the following responsibilities:

  • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
  • Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
  • Sandbox environment management
  • Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
  • Identify unused or underutilised platform features
  • Create a platform roadmap and define priorities, liaising with stakeholders
  • Own the communication of any platform changes to end users and stakeholders
  • Data management to improve Salesforce data quality, implementing rules and automation as needed
  • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
  • User support tickets
  • Monitor and improve user adoption
  • New user and ongoing user training
  • Technical documentation
  • Working with integrated applications including HubSpot and Mailchimp


Key Requirements:

  • Bachelor’s Degree in IT, Business or related technical field
  • Strong Salesforce product knowledge and at least 1+ years’ of Salesforce Administration hands-on experience with Sales Cloud or Health Cloud
  • Trailhead Badges/Super Badges
  • Certified Salesforce Administrator
  • Health Cloud and/or Developer certification preferred
  • Ability to work autonomously and in a team environment under critical deadline pressures
  • Strong organisational skills, a high level of accuracy and attention to detail.
  • Self-starter with ability to learn independently, proactively search for information, and able to work with all levels of the organisation.
  • Highly computer literate; experience operating with all Microsoft Office software


Desirable:

  • Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder, Developer Basics


Knowledge, Skills, and Abilities:

  • A proactive attitude to platform enhancements
  • Designing scalable, best practice solutions
  • Excellent relationship-building skills
  • Ability to liaise with stakeholders at all levels
  • Translating requirements into technical solutions
  • Experience in change management and governance
  • Training end users and key stakeholders
  • Technical documentation
  • Available and responsive to questions


Desirable:

  • Demonstrates continued personal/professional development
  • Active in the Salesforce community
  • Coding experience (e.g., Apex)
  • Working knowledge of Lightning Web Components (LWC) / experience with Visualforce a plus.


Benefits:

  • 27 days holiday plus bank holidays
  • Discretionary Bonus Scheme
  • Pension contributions 4.5% matched
  • Life assurance 4 x annual salary
  • Flexible Benefits Platform with £25/month Company contribution
  • Annual salary review
  • Independent financial advice service
  • Enhanced Employee Assistance Programme
  • Shopping discounts with retailers
  • Long service awards
  • Recognition scheme & employee of the year awards


Interested? We would love to hear from you, please apply today for consideration.

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