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Operations Associate

4 months ago

London UK, UK, United Kingdom Evermile Part time

Evermile is the #1 local delivery platform for small businesses. We’re growing quickly and seeking a highly motivated and driven Operations Associate to join our UK team and play a key role in scaling our business across the country.


As an Operations Associate, you will be responsible for supporting our customers - local businesses (SMBs) while they use our Local Delivery Platform. If you are passionate about helping people and solving problems, and you would enjoy helping small business owners be successful, this is the role for you


This part-time position is an excellent opportunity for individuals passionate about helping small businesses succeed while enjoying the flexibility of a weekend-based schedule. If you are ready to contribute to our dynamic team, apply now


Key Responsibilities:

  • Respond to customer inquiries and requests via chat, email, and phone.
  • Serve as an expert on the Evermile Platform and assist customers with technical and operational problems.
  • Work hand-in-hand with customers, Delivery Partners, and internal team members to troubleshoot live delivery issues and successfully manage them to completion.
  • Work closely with our Engineering and Product teams to identify and implement improvements to our platform
  • Take an active role in specific CS, product, and ops-related projects


Qualifications

  • 2 years of experience in a customer-facing support, CS, or Ops role, preferably with a tech company or marketplace operations.
  • Strong problem-solving skills, excellent communication, and interpersonal skills.
  • Highly motivated, flexible, proactive, and adaptable to change.
  • Tech-savvy with a quick ability to learn new technologies and systems.
  • Familiarity with delivery management platforms or similar technology is a plus.
  • Working hours - flexibility to work in shifts during operating hours (8am-8pm), with a commitment to 20 hours per week.


Benefits:

  • Competitive £13.5 hourly rate.
  • Opportunity for growth and progression within the company based on performance.
  • 25 leave days (pro-rated for part-time).