Duty Manager

2 days ago

Wood Green UK, North London, United Kingdom Addition+ Full time

We are looking to recruit a Duty Manager. Join a market leading Property Management company, renowned for excellence and forward-thinking ways of integrating tech to create a seamless experience for clients and customers. This exciting opportunity offers an unmatched route of career progression, and a great family feel working environment


What You Can Expect

  • Location – Wood Green
  • Salary – £34,000
  • Work Type – Permanent


The Duty Manager oversees daily operations at the development and is the primary point of contact for any incidents or issues related to customers, team members, and visitors. They should utilise staff, contractors, and available resources to ensure the highest quality of service is provided, meeting all requirements of the management contract, lease(s), and service standards. The Duty Manager should be a champion of Health & Safety and embody the company values.


Main Responsibilities as a Duty Manager

  • Team Leadership– Manage and lead your team to ensure high standards across the development. Participate in the recruitment and development of your team, ensuring all standard operating procedures and HR policies are followed.
  • Contractor Management– Collaborate with other site team members to oversee contract/contractor management routines, ensuring contracts are effectively implemented, and contractor works, and behaviour meet the highest standards.
  • Asset Management– Support asset management routines, ensuring planned maintenance tasks, risk action tasks, and mobilisation tasks are completed efficiently and on time.
  • Mobilisation– Assist in the mobilisation process, including liaising with clients, support teams, and stakeholders involved in site mobilisation. Ensure tasks are meticulously completed and recorded in relevant systems.
  • Health & Safety – Take ownership of Health & Safety at the development, ensuring risks are identified and actioned. Collaborate with team members, the client, support teams, contractors, and customers to maintain high standards of health & safety and risk management. Carry out site-specific duties related to resident amenities, such as inspections and alarm checks.


Core Experience, Skills, and Qualifications

  • Customer Service: Act as a brand ambassador, delivering excellent customer service both internally and externally.
  • Interact in an enthusiastic and empathetic manner.
  • Respond to complaints or concerns appropriately, seeking support from the wider team when necessary.
  • Be empathetic towards customers' requests, queries, or concerns.
  • Health & Safety: We are committed to ensuring the health and safety of employees, clients, and others affected by our activities.
  • Employees should: Use smart technology to manage safety routines and improve through learning.
  • Dedicate themselves to keeping sites, residents, visitors, and workplaces safe.
  • Be meticulous in their safety approach, tracking, inspecting, and learning from trends.
  • Financial Management: Support the wider team with the ongoing financial management of the development, remaining conscious of development budgets and requesting information as needed.
  • Compliance: All employees must ensure compliance with company policies, procedures, and data protection regulations.


For further information on this Duty Manager role apply below


We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


By applying you are confirming you are happy to be added to the Addition mailing list regarding future suitable positions and marketing efforts. You can opt out of this at any time simply by contacting one of our consultants.

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