Client Relationship Manager

2 days ago

Islington UK, North London, United Kingdom Bayleaf Facilities Management Full time

Client Relationship Manager – £40k-£45k per annum + 10% Bonus - Islington, N1


Bayleaf Facilities Management (BFM) provide a bespoke, commercial cleaning service to all of our clients. We are proud of our refreshingly honest and transparent approach, which has helped us to build strong working partnerships based on trust.


We are excited to be recruiting a Client Relationship Manager to join our Sales and Marketing Division, based at our Head Office in Islington, just a few minutes walk from Angel and Old Street stations. This is a brand new position to the business and reporting into the Sales and Marketing Director, the Client Relationship Manager's role will be to maintain a positive relationship with clients within their portfolio, driving revenue and margin growth through upselling and cross selling as well as ensuring the contract is retained and renewed at the end of the term. They will work closely with the Operations team to provide a seamless approach, where the client’s needs are always prioritised.


Key duties of the Client Partnership Manager include:

  • Working closely with Heads of Division, Key Account Managers and Contract Managers for each client within the assigned portfolio to ensure that any client queries or requirements are met.
  • Ensure the Renewal process is proactively delivered for each client including the review of costings and any contract amendments prior to final sign off.
  • Work closely with the Head of Business Development to develop and maintain lines of communication between the client and BFM at the point of mobilisation of the contract, ensuring a seamless handover from Business Development to Sales Management.
  • Seek out growth opportunities for each client where possible, through the introduction of services such as window cleaning, deep cleans, washroom services, consumables etc, which will provide additional revenue streams for BFM.
  • Identify, resolve and manage client issues and concerns in a timely manner.
  • Attend client sites as and when required.


We would love to hear from you if you:

  • Have proven experience in a similar role within the cleaning or facilities management industry.
  • Have exceptional organisational skills with the ability to manage a portfolio of c.80 clients.
  • Are client focussed, with strong communication, collaboration and negotiation skills and the ability to manage multiple stakeholders across differing contracts and sites.
  • Are proficient in MS Office programmes.


What can we offer you?

We pride ourselves on being a welcoming and inclusive employer. As well as various company events throughout the year, we can offer you a competitive salary and a generous holiday allowance. as well as other benefits.


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