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Sales Support Analyst
2 months ago
Summary
The sales support provided to the global sales teams is vitally important to the smooth running of the AspenTech business. The Sales Support Analyst works within the Sales Operations function that provides best-in-class deal management support to sales, with primary responsibility to support the local regional sales team. The Sales Support Analyst can be viewed as an extension of the sales teams helping them to achieve their sales objectives each quarter.
This position is based out of the Reading regional office. The Sales Support Analyst is part of a Global Deal Management team, responsible for providing support during the quote to contract process. Developing strong relationships with peers and business partners is critical. An ability to work in a diverse, fast-paced environment is a priority.
Job Description
- Generates both standard and non-standard quotes to support sales efforts including software, maintenance renewals and services-related orders
- Provides support and assistance to the Sales team as needed to support the quote to contract process.
- Collaborate with Sales, Licensing and Accounting to enter customer orders.
- Administer the Authorization and Approvals policy (A&A policy) coordinating the approval process by obtaining approvals per policy and ensuring compliance to both process and policy.
Management of Order Process
- Based on sales requests, prepare quotes, review for accuracy and completeness and obtain required approvals per policy.
- Update in-house CRM systems to ensure up to date information is readily available.
- Provide general data to Finance to close orders and process them for invoicing.
- Provide support and assistance to the Global Sales Admin Team as and when required.
Licensing Administration
- Support license administration by preparing required documentation, ensure customer requirements from quotes and contracts are accurately reflected in the license configuration details.
Document Handling & Coordination
- Demonstrate understanding of the documentation requirements for each process.
- Ensure all documentation is secured in the appropriate system(s).
- Demonstrate familiarity with current sales forecast and provide various reports as needed.
Additional Job Description
Required:
- Strong relationship management and communication skills (ability to work with and manage the expectations of business partners and understand customer requirements).
- Ability to work effectively within a geographically dispersed group.
- Ability to work under pressure to deadlines.
- Self-motivated with ability to learn complex systems quickly.
- Well organized and methodical. Detail-oriented and capable of multi-tasking efficiently.
- Experience working in a fast-paced international sales environment.
- Able to work additional hours during peak periods
Preferred:
- Experience working on commercial quotes, commercial/technical proposals, order preparation and ERP systems.
- Knowledge of back office business applications such as Epicor, Oracle and Salesforce.
- Intermediate knowledge of Excel.
- Language requirements: English (required), second language skills would be advantageous but are not essential
