IT Team Leader

2 weeks ago

Reading UK, Berkshire, United Kingdom Ciphr Full time

IT Team Leader


Ciphr has a new opportunity for an IT Team Leader, responsible for ensuring that all Ciphr employees have the appropriate IT equipment and technical assistance available to them to perform their job roles. You’ll ensure that all items raised with the IT Support Team, or as directed by the IT Manager, are responded to and resolved within agreed SLAs. You will be joining an organisation where you will work with a team that is goal driven and people focused.

At Ciphr our priority is ensuring that the work we do is adding value to our customers whilst also working in a way that allows the Ciphr team to feel valued in their roles.

We want to give you the opportunity to embrace your role with Ciphr and, in return, we can offer you an open and friendly work environment where your input and ideas are welcomed.

If you are interested in a change do have a look below at what we can offer you.


Location: This role is hybrid, with approximately 2 out of 5 days a week in the Reading office.



The role will involve:


  • Responding to and resolving tickets in accordance with the agreed SLA
  • Build, maintain and repair all Ciphr laptops, workstations and servers to a professional high standard
  • Resolve and report on any issues or potential issues with Ciphr network and office infrastructure
  • Provide regular checks and associated logs of all defined Ciphr key systems for performance including but not limited to security, patch/version management and backup integrity
  • Keep accurate records within tickets of all communication, troubleshooting and resolution to all issues raised in the Technical Operations ticketing system
  • Manage any IT Support Analysts & support their work and development in these objectives



What we offer you:


Ciphr has a benefits package which has you and your family in mind.

As well as offering you the opportunity to work with a great team, be part of a growing company and have the chance to learn and enhance your knowledge and qualifications, we offer:


  • 30 days annual leave, plus bank holidays
  • Family National Trust Membership
  • Birthday day off
  • Religious holiday swap
  • Family forming support - e.g., time off for family forming appointments or to support your partner
  • Enhanced maternity and paternity leave
  • Cycle to work scheme
  • Pension
  • Health cash plan
  • Life assurance
  • Technology/home improvements Loans
  • Perks at Work – access to exclusive discounts, cinema tickets, etc.
  • Regular training
  • £1,500 employee referral scheme
  • Medical Cover and Dental cover (after 6 months’ service)
  • Income Protection insurance (after 12 months’ service)



And we would like you to have the following skills:


  • Be passionate about user support
  • Have great interpersonal skills over telephone/email/face to face
  • Be analytically minded and have strong troubleshooting skills
  • Install/maintain Microsoft Operating systems
  • Have a desire to learn software/technologies quickly and the ability to train users on these to an appropriate level
  • Have the ability to explain complex technical issues in terms appropriate to the audience it is being delivered to
  • Have experience in Microsoft 365 & Azure Administration, deployment and support
  • Be experienced in Microsoft Endpoint Management deployment and maintenance
  • Have experience in Microsoft Dynamics CRM Administration/Development experience



What success looks like in this role:


  • Provide high quality IT support to staff at a great level of customer satisfaction
  • Maintain company and building IT infrastructure with reliability and performance
  • Maintain accurate and up to date backups and documentation regarding all key internal IT systems
  • Be a key resource of IT knowledge to staff regarding systems operations, capability, and maintenance
  • Manage and maximise the potential of any IT Analysts working as part of the team, as well as maximising their own potential in personal development



About Ciphr:


Ciphr is a leading UK-based provider of integrated HR, payroll, learning and recruitment solutions.

Ciphr’s integrated HCM platform helps organisations manage their end-to-end employee lifecycle so they can deliver an amazing employee experience. With Ciphr, organisations can be confident they can access all their people data in one place, thanks to secure, time-saving integrations between our own solutions and API connections to specialist, third-party tools.

Ciphr is all about people. Our values are trust, drive, authenticity, and accountability. We want you to bring your authentic self to work giving you the space to be yourself whether that is creative, outgoing, quiet, courageous, observant or any other attributes you may have. Ciphr welcomes all kinds of people to the team and would love you to come and join us

  • Software Engineering Team Lead

    2 weeks ago

    Reading, UK, Berkshire, United Kingdom Spectrum IT Recruitment Full time

    Lead Software Engineer - Team mentoring Salary £65-70k + bonus + benefits + flexible hybrid working A Lead Software Engineer / Software Team Lead to join a growing SaaS company developing products used by health care customers across the UK. They promote training and progression from within and offer a flexible remote working structure.The Lead Software...

  • Kitchen Team Leader

    2 days ago

    Reading, South East, Berkshire, United Kingdom Street Burger Full time

    We are now looking for fun and energetic KitchenTeam Leader to join the team Street Burger Reading.** THIS IS A FIXED TERM CONTRACT UNTIL THE 6TH OF JANUARY 2025 **Street Burger - Reading, situated in the heart of Reading town centre by the Riverside at The Oracle Shopping Centre, serves up the best burgers, seasoned fries and indulgent desserts, alongside...

  • EC&I Test Team Lead

    2 days ago

    Reading, UK, Berkshire, United Kingdom Carbon60 Full time

    Job Title: Mensa - Test Team Leader (TTL) Location: Reading (AWE)Type of employment: Contract • Our client is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets. We enhance the efficiency...

  • Sales Team Manager

    2 months ago

    Reading, UK, Berkshire, United Kingdom Roc Search Full time

    Experienced Recruiter - Sales Team Manager (Technology/Engineering)Position Overview:Exciting opportunities await experienced Recruiters specialising in the technology or engineering industries to join our team in our Reading HQ. This role presents an exceptional chance for talented individuals to not only contribute to our growing team but also to build and...

  • Senior Product Manager

    2 months ago

    Reading, UK, Berkshire, United Kingdom Spectrum IT Recruitment Full time

    Product Manager - SaaS£55-70k + Benefits + hybrid workingA Product Manager opportunity for a growing SaaS business offering software solutions to the medical and healthcare industries. The Product Manager will play a key role in a dedicated Digital product team, focused on delivering a greenfield product and improving product functionality and user...

  • Financial Analyst

    2 weeks ago

    Reading, UK, Berkshire, United Kingdom XB Consultants Full time

    Position: Finance Analyst Location: Reading Overview: Reporting to the Senior European Finance Manager, we are looking for a Financial Analyst / FP&A to become a Finance business partner for this global FMCG group. The company has operations across the globe and a market leader in their sector. This position will be a key hire in the European finance team...

  • Customer Success Associate

    2 weeks ago

    Reading, UK, Berkshire, United Kingdom Bottomline Full time

    Please note this is an entry level role (Early careers/Apprentice). It is a hybrid role based in Theale.Why Choose Bottomline?Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're...

  • Food & Beverage Team Leader - Reading

    2 days ago

    Reading, Berkshire, Berkshire, United Kingdom Grosvenor Casinos Full time

    Food & Beverage Team Leader - ReadingCompany DescriptionGrosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an...

  • Client Relationship Manager

    2 weeks ago

    Reading, UK, Berkshire, United Kingdom Alexander Lyons Solutions Full time

    Alexander Lyons Solutions are recruiting on behalf of an International Professional Services and technology firm.Client Relationship Leader / Account Director – Elevate Your Career with a Fast-Growing International FirmJoin a dynamic, fast-growing professional services firm as a Client Relationship Leader/Director and be a pivotal part of our growth...

  • Lead Commissioning Engineer

    2 days ago

    Reading, UK, Berkshire, United Kingdom Belcan Full time

    Lead Commissioning Engineer Location: Reading Contract : 6 months – Inside IR35Join the Team as an Lead EC&I Commissioning Engineer in Reading! An excellent opportunity for an experienced Lead EC&I Commissioning Engineer has arisen with one of our clients, a world leader within many industries. This role is placed within Nuclear industry. This role is for...

  • Managing Director

    2 days ago

    Reading, UK, Berkshire, United Kingdom Voyage Care Ltd Full time

    Managing Director Location: South East RegionA rare opportunity has arisen for a proven senior leader to join a fantastic organisation at the leading edge of adult social care sector. Do you have a passion for empowering colleagues to provide outstanding care and support that helps people with complex needs live happy, healthy and fulfilling lives? If so,...

  • Audit Manager

    2 weeks ago

    Reading, UK, Berkshire, United Kingdom Crowe UK Full time

    About the roleIf you an audit professional who passionate about delivering high quality client service, our Audit Manager opportunity in Reading could be a brilliant next chapter in your Audit career.Acting as a mentor, leader and expert across our growing Audit team, you will manage a varied client portfolio that has seen significant growth over the course...

  • Sales Lead

    2 months ago

    Reading, UK, Berkshire, United Kingdom Bytes Software Services Full time

    About usBytes Technology Group is a leading provider of world-class IT solutions represented by Bytes Software Services and Phoenix Software, established in 1982, Bytes has grown rapidly and now employs over 450 people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and...

  • Division Director

    2 weeks ago

    Reading, UK, Berkshire, United Kingdom Gleeson Recruitment Group Full time

    Divisional Director – Gleeson Recruitment GroupGleeson recruitment GroupJoin the UK’s #1 Recruitment Company to Work For (as ranked in the Times Top 100). We are currently looking to appoint a board-level position in our Reading office to help add to our existing team. The Director will be key to driving sales, managing and growing a successful...

  • Medical Manager

    3 weeks ago

    Reading, UK, Berkshire, United Kingdom Actalent Full time

    Medical Manager - Multiple SclerosisWe are seeking a motivated and dynamic Medical Manager to join our team in the Multiple Sclerosis (MS) therapeutic area. This role is ideal for candidates with prior medical affairs experience, or a HCP (Pharmacist or Medical Doctor) looking to enter the pharmaceutical industry.The Medical Manager will support the...

  • Director of Operations

    2 months ago

    Reading, UK, Berkshire, United Kingdom Drayton Full time

    The BusinessWe're recruiting on behalf of an award winning and highly successful food manufacturer who have great customer relationships built on producing high quality products and deliver outstanding customer service.The RoleWe are seeking a highly skilled and experienced Operations Director who will define and implement the operational strategy,...

  • HR Shared Service Representative

    5 months ago

    Reading, UK, Berkshire, United Kingdom Crone Corkill Full time

    HR Shared Service Centre European HR Role : Large Global Technology Co :What's in it for me - A great progressive forward thinking company with a strong diverse culture . Flexible working and progression opportunities . Working with a global talented team .What will I be doing -.Employee contracts & Issuing referencesUpdating employee benefits and salary...

  • Head of Data and Operations

    2 weeks ago

    Reading, UK, Berkshire, United Kingdom Clarify Full time

    Join Our Growing Team as Head of Data and OperationsAt Clarify, we’re experiencing rapid growth as we continue to expand and enhance the solutions we provide for our clients. To support this momentum, we’re seeking a dynamic and strategic leader to join us as Head of Data and Operations.In this pivotal role, you will be at the forefront of driving...

  • Head of Data and Analytics

    2 weeks ago

    Reading, UK, Berkshire, United Kingdom Careerwise Full time

    Head of Data and AnalyticsSalary-up to £120k plus benefitsLocation- M4 corridor/ BerkshireOur client is an international company that requires the next generation data leader for their sprawling IT estate. They need an all-round Head of data and Analytics who can lead, shape, and solutions for a predominantly Microsoft estate and need to achieve the...

  • Marketing Strategy and Business Manager

    7 months ago

    Reading, UK, Berkshire, United Kingdom Clarify Full time

    Are you a seasoned marketing professional with a talent for driving growth and creating impactful strategies? Clarify is seeking a dynamic Marketing Strategy and Business Manager to join our team. In this pivotal role, you will be instrumental in sustaining our ABM growth momentum and expanding our integrated B2B sales and marketing services. You will...