Director of Professional Services

3 weeks ago


England, UK, United Kingdom MRJ Recruitment Full time

Here at MRJ we’re working with a global SaaS business (MS Gold Partner) who specialise in ops management solutions.


Off the back of a successful IPO (£120m valuation), they are now looking to expand their Product Services team globally starting with the hiring of a Director of Professional Services. Initially, you’ll be overseeing an international team spread out across the UK, S.Africa and US with future growth focused across the UK and Australia.


Currently, the Professional Services team is a high performing team who all want to do a fantastic job for their clients. They’re recognised as experts in API work and all have great knowledge across infrastructure, network, server maintenance etc.


Responsibilities:


  • Leadership and Strategy
  • Client Engagement and Success
  • Revenue and Business Development
  • Product and Service Alignment
  • Customer Advocacy


Skillset:


  • Strong experience around SaaS platforms and API’s
  • Strong experience in a client facing role
  • Strong experience leading Technical Operations/Teams
  • Strong experience of having done statement of works
  • Proven track record in professional services, with a focus on project management, client relationship management, and technical expertise.
  • Strong understanding of APIs, infrastructure, and SaaS platforms.
  • Excellent communication skills, both written and verbal, to effectively interact with clients and team members.


The package is £90k - £110k + 10% + Fully Remote (Must be UK Based)


There will be some travel involved where you would be expected to travel to the US 1x p/year however there will be no client facing visits involved and you wouldn’t be expected to travel to any of the other clients regions.


Interested in learning more? – We’re moving fast and are happy to explain the role in more detail – apply and we’ll be in touch


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