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ServiceNow Project Manager

3 months ago

London, UK, United Kingdom NTT DATA Business Solutions Part time

About NTT DATA Business Solutions:

NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing.

As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations.

Our global award-winning SAP practice, differentiated by innovation is the undisputed leader in SAP S/4HANA. With about 500 SAP HANA clients and more than 300 SAP S/4HANA clients.

Our clients trust our deep experience and proven approaches - all around the world.


Job Summary:

Are you a customer focused IT Project Manager who is dedicated to delivering successful implementations with exceptional stakeholder management? Are you looking to gain experience in the fast-growing ServiceNow ITOM space?

The IT Project Manager will be responsible for ensuring customer service excellence, leading a team of professionals to deliver to project scope, cost, and schedule objectives as outlined in customer statements of work.

As the Project Manager you will be expected to coordinate all project management activities in line with our clients’ existing operations management processes. Whilst ServiceNow experience is desirable, prior experience of delivering to agile methodologies, in parallel to embedding into existing (more often than not) longstanding organisation processes is a must, with strong governance, delivery and stakeholder management experience.


Duties/Responsibilities:

  • To lead the ITOM implementation team by example and always represent in a positive manner whilst providing clear guidance on client expectations.
  • Regularly communicate with ITOM Delivery Manager / PMO and client PMO manager to raise and resolve issues as well as accept guidance.
  • Ensure project deliverables are complete and accurate. Ensure agreed processes are followed including compliance with the ITOM Solution Delivery Methodology.
  • Work alongside technical architect to develop project plans and roadmaps.
  • Manage project budgets and liaise with budget sponsors where necessary.
  • Review and prepare Project Highlight Reports.
  • Build and maintain relationships with service partners to ensure delivery of supplier work packages to time and cost.
  • Manage all project processes (governance, planning, control, monitoring, risks and issues, reporting and team management).
  • Draft project documentation (PID and Business Case) as required by client.
  • Willingness to ‘muck in’ and get any ad hoc tasks delivered when required.


Required Skills/Abilities:

  • Strong leadership skills and ability to communicate with stakeholders at all levels.
  • Recognised Project Management Accreditation at Practitioner level (preferred).
  • Excellent communications skills, able to present to peers, customers and the business via phone or in person.
  • 5 years’ experience in delivering projects to complex organisations with prior knowledge of ServiceNow preferred.
  • Knowledge of Project, Word, Excel, Outlook and other office applications.
  • Knowledge of ITIL processes.
  • Proven IT service management/delivery experience would be valuable.
  • Experience of working on substantial change projects highly desirable.


Benefits:

Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2024 SAP® Pinnacle Awards and the Top Employer Award 2024, we offer you the chance to make a significant impact while growing your career. Here, you’ll work alongside industry experts on cutting-edge projects, contributing to transformative solutions for our clients. Interested in shaping the future with us? We’d love to hear from you.

We offer a range of benefits designed to support your well-being, career growth, and work-life balance:

  • Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively.


  • Generous Holiday Allowance: Benefit from 25 days of paid holiday annually (pro-rated for part time employees), providing ample time for relaxation and rejuvenation.


  • "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part time employees)


  • Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones.


  • Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits.


  • Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances.


  • Health and Well-being: Prioritise your health with our comprehensive Private Medical Insurance plan, currently provided by Bupa. This coverage extends to you, with favorable rates available for family members at the L3 level and above. Additional benefits provided include: 24/7 helpline, 1-2-1 Lifestyle coaching, financial and legal support etc.


  • Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity.


  • Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options.


  • Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.