![James Adams](https://media.trabajo.org/img/noimg.jpg)
IT Service Desk Analyst
2 weeks ago
James Adams is currently looking for an experienced IT Service Desk Analyst to work in the heart of Birmingham. This is a permanent role with an excellent opportunity to work non-social for bonus pay for those extra earners (optional).
About the Role:
My client Birmingham-based IT Service Desk seeks a talented Analyst to provide exceptional technical support to their global business. As the first point of contact for all phone and web portal inquiries within our ITSM system, you'll play a vital role in ensuring a seamless user experience.
Responsibilities:
- Deliver exceptional customer service, prioritizing user satisfaction and exceeding expectations.
- Troubleshoot technical issues and provide resolutions via phone and web portal.
- Champion self-service solutions, empowering users to independently resolve common problems.
- Maintain a clear, professional, and courteous phone manner during all interactions.
- Analyze and solve technical problems effectively, demonstrating strong analytical and problem-solving skills.
- Remain calm and professional under pressure, fostering a positive customer experience.
Qualifications:
- Minimum of 1 year experience in a service desk or similar role.
- Experience working in a 1st line role on Microsoft stack.
- Enthusiasm for technology and a strong desire to learn.
- Excellent customer service skills with a service-driven mindset.
- Clear and professional telephone manner.
- Strong analytical and problem-solving skills.
- Patience and the ability to remain calm under pressure.
Benefits:
- Collaborative and supportive work environment.
- Opportunity to directly contribute to customer satisfaction.
- Continuous learning and development in a fast-paced environment.
- Competitive salary and benefits package.
- Work in a modern office located in Birmingham.
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