IT Service Desk Analyst

2 weeks ago


Birmingham UK, West Midlands, United Kingdom James Adams Full time

James Adams is currently looking for an experienced IT Service Desk Analyst to work in the heart of Birmingham. This is a permanent role with an excellent opportunity to work non-social for bonus pay for those extra earners (optional).


About the Role:

My client Birmingham-based IT Service Desk seeks a talented Analyst to provide exceptional technical support to their global business. As the first point of contact for all phone and web portal inquiries within our ITSM system, you'll play a vital role in ensuring a seamless user experience.


Responsibilities:

  • Deliver exceptional customer service, prioritizing user satisfaction and exceeding expectations.
  • Troubleshoot technical issues and provide resolutions via phone and web portal.
  • Champion self-service solutions, empowering users to independently resolve common problems.
  • Maintain a clear, professional, and courteous phone manner during all interactions.
  • Analyze and solve technical problems effectively, demonstrating strong analytical and problem-solving skills.
  • Remain calm and professional under pressure, fostering a positive customer experience.


Qualifications:

  • Minimum of 1 year experience in a service desk or similar role.
  • Experience working in a 1st line role on Microsoft stack.
  • Enthusiasm for technology and a strong desire to learn.
  • Excellent customer service skills with a service-driven mindset.
  • Clear and professional telephone manner.
  • Strong analytical and problem-solving skills.
  • Patience and the ability to remain calm under pressure.


Benefits:

  • Collaborative and supportive work environment.
  • Opportunity to directly contribute to customer satisfaction.
  • Continuous learning and development in a fast-paced environment.
  • Competitive salary and benefits package.
  • Work in a modern office located in Birmingham.



  • Oldbury, UK, West Midlands, United Kingdom Pimlico Banks Recruitment Full time

    Service Desk AnalystOur Birmingham based client, one of the midlands premier employers, is currently looking for a Service Desk Analyst to join their team for an initial 3 month contract.As a Service Desk Analyst you will work proactively with customers to support a range of issues and queries across multiple business areas.This role will see you have plenty...

  • Service Desk Analyst

    2 weeks ago


    Birmingham, UK, West Midlands, United Kingdom THOMAX Full time

    The CompanyJoin our industry-leading team in the fast moving supply chain technology space, with clients across the globe.Thomax is a rapidly growing developer of SaaS cloud-based supply chain software, with our technology powering millions of parcel movements each year across a wide range of sectors and businesses. Originally founded in Australia, Thomax...

  • Service Desk Engineer

    24 hours ago


    Wetherby, UK, West Yorkshire, United Kingdom Air IT Full time

    2nd Line Service Desk EngineerWe’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across...


  • Birmingham, UK, West Midlands, United Kingdom Grace May Full time

    This is a great opportunity to join a Global Organisation and become part of a highly regarded IT team.In the role you will be a focal point of contact for technical support needs. You will have experience working within an IT Service support environment providing 1st line IT Support and have good exposure to Microsoft windows and office suite. The most...


  • Birmingham, UK, West Midlands, United Kingdom Grace May Full time

    Are you looking to join an award winning organisation that can offer great career progression? Are you passionate about technology and delivering great customer service? Then this could be the role for you.Due to expansion within their team, our client, a highly recognised global brand, is looking to add to its IT Service Desk Team. You will be the main...


  • Birmingham, UK, West Midlands, United Kingdom Grace May Full time

    Are you looking to join an award winning organisation that can offer great career progression? Are you passionate about technology and delivering great customer service? Then this could be the role for you.Due to expansion within their team, our client, a highly recognised global brand, is looking to add to its IT Service Desk Team. You will be the main...

  • IFS Technical Analyst

    1 month ago


    Birmingham, UK, West Midlands, United Kingdom IT Works Recruitment LTD Full time

    I'm working with a client in the East of England who is looking to hire an IFS Technical Analyst.They are seeking a talented and experienced IFS ERP Technical Analyst to join their team. As an IFS ERP Technical Analyst, you will play a critical role in ensuring the successful implementation and ongoing maintenance of our IFS ERP system. This position...

  • IFS Technical Analyst

    4 weeks ago


    Birmingham, UK, West Midlands, United Kingdom IT Works Recruitment LTD Full time

    I'm working with a client in the East of England who is looking to hire an IFS Technical Analyst.They are seeking a talented and experienced IFS ERP Technical Analyst to join their team. As an IFS ERP Technical Analyst, you will play a critical role in ensuring the successful implementation and ongoing maintenance of our IFS ERP system. This position...


  • Coventry, UK, West Midlands, United Kingdom Kapsch TrafficCom AG Full time

    Due to a number of internal changes, we are delighted to be looking for several talented Service Operations/Service Desk Analysts to join our level 1 team based in Coventry.The Service Operations Analyst is the first point of contact for all customer issues and requests, dealing directly with the other suppliers and internal resolver groups to ensure the...


  • Birmingham, UK, West Midlands, United Kingdom Joblogic Service Management Software Full time

    About Joblogic: Established in 1998, We’re the UK market leading field Managment software provider with offices in the UK, Pakistan and Vietnam. We are currently enjoying significant growth fuelled by a fast-moving, dynamic, and ambitious team which we are looking to expand further. Joblogic is a B2B SaaS CRM provider targeting building...

  • Service Desk Manager

    2 weeks ago


    Birmingham, UK, West Midlands, United Kingdom HAYS Full time

    Job title: ICT Supplier Support Manager Location: Centre of Birmingham DBS level req’d: Basic DBS requiredSalary: £43,458 to £46,879PART 1: ROLE SPECIFICATION MAIN PURPOSE OF JOBThe role of the ICT Supplier Support Manager is to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and...


  • Birmingham, UK, West Midlands, United Kingdom IRIS #foundbyiris Full time

    Job Title: Service Delivery AnalystSalary: £30kLocation: Birmingham A leading brand in the UK is seeking a highly motivated and skilled Service Delivery Analyst to join their IT team at their Head Office in Birmingham. The successful candidate will play a crucial role in ensuring the effective delivery and support of IT services across the organisation....


  • Oldbury, UK, West Midlands, United Kingdom Pimlico Banks Recruitment Full time

    Customer Support Analyst - Service DeskOur Birmingham based client, one of the midlands premier employers, is currently looking for a Customer Support Analyst to join their team for an initial 3 month contract. As a Customer Support Analyst you will work proactively with customers to support a range of issues and queries across multiple business areas. This...


  • Birmingham, UK, West Midlands, United Kingdom Consult Energy UK Full time

    Metering and Settlement Analyst - MidlandsDo you have strong experience in Metering looking for the next step in your career? We are working with an exciting client looking for a Metering and settlement Analyst to join their team. Interested? Have a look at the below!Metering and Settlement Analyst - What will you do:Monitoring and resolution of all metering...


  • Birmingham, UK, West Midlands, United Kingdom SF Technology Solutions Full time

    NetSuite support Analyst with demonstrable experience supporting business process and change improvements is sought by a market leading automotive investment organisation based in Birmingham. With a 30 year pedigree of utilizing international trade relationships to help their clients thrive in new marketplaces this company are looking for a NetSuite Support...


  • Birmingham, West Midlands, United Kingdom Applause IT Full time

    Role: Data Analyst Location: Birmingham (Hybrid) The Company you'll be working for? Founded over 20 years ago, this is a digital solutions agency that helps SME's to early enterprise businesses accelerate their digital transformation. Their team of experienced and highly skilled professionals are passionate about helping our client partners succeed...


  • Huddersfield, UK, West Yorkshire, United Kingdom TechNET IT Recruitment Ltd Full time

    IT Support Desk EngineerHuddersfield, West Yorkshire | Hybrid Up to £27,500 An IT Support Desk Engineer is required to join a leading provider of business phone systems and IT solutions. To prove exceptional technical support to valued clients and play a crucial role in ensuring a seamless experience. The Role As an IT Support Desk Engineer, you will be the...

  • Service Desk Manager

    2 weeks ago


    Leeds, UK, West Yorkshire, United Kingdom Candour Solutions Full time

    Service Desk Manager – Leeds (hybrid remote)#TeamCandour are working with a true global player looking to build out their Leeds based team who operate in conjunction with offices around the world to source an accomplished Service Desk Manager.With a Central Leeds based office, they work to a flexible hybrid model with the team attending one or two days per...

  • Compliance Analyst

    4 weeks ago


    Birmingham, UK, West Midlands, United Kingdom AJ FOX COMPLIANCE Full time

    We have an incredible new opportunity for a Compliance Analyst to join a prestigious National Law Firm. This role is based in the Birmingham area.Prior experience within a legal compliance environment is vital, specifically within an AML role working within a law firm. Equally, familiarity with UK Sanctions and AML, CPF Regulations and CTF would be desirable...

  • Citrix Analyst

    1 month ago


    Birmingham, UK, West Midlands, United Kingdom Cornwallis Elt Full time

    Citrix Technology Analyst – Investment Management, Citrix, Azure, Terraform, Windows Our client, a Birmingham based Investment Manager, are looking for a Citrix Technology Analyst to join them on a permanent basis. You will be joining their global Infrastructure Technology team working across a range of business-critical projects. The successful candidate...