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Senior Claims Advocate

4 months ago

London, UK, United Kingdom Aon Full time

Senior Claims Advocate - Marine Cargo

Are you an experience Marine Cargo Claims Specialist who is ready to take the next step in your career ? Are you keen to join a highly-respected , team of London Market claims professionals ? If so , then we'd love to hear from you in connection with this hybrid role that comes with the flexibility to work both virtually and from our flagship London office

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As a key member of our dynamic organization, you will be responsible for managing a portfolio of high-profile clients and navigating complex marine cargo claims with precision and expertise. Your responsibilites will include:

  • Managing a portfolio of high-value marine cargo claims from inception to resolution whilst ensuring exceptional service delivery and client satisfaction
  • Collaborating closely with clients, carriers, Aon brokers and all stakeholders to facilitate efficient claims handling processes
  • Analyse claim documentation, investigate losses and negotiate settlements in accoridance with policy terms and regulatory requirements
  • Provide mentorship and guidance to less experienced colleagues fostering a culture of continuous learning and development within the team
  • Staying abreast of industry trends, regulation and best practice to enhance Aon's claims handling capabilties and risk mitigation

How this opportunity is different

This is a fantastic oppportunity to join our dynamic team and play a pivotal role in shaping the future of marine cargo claims handling in London. If you possess the requisite skills, experience, and passion for excellence, we encourage you to apply today. Let's embark on this exciting journey together

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Skills and experience that will lead to success

  • Minimum 5 years marine cargo claims handling experience ideally gained from within a reputable insurance or shipping organisation
  • Proven experience of managing complex claims and delivering results in a client-facing environment
  • Excellent communication, negotiation and interpersonal skills with the ability to build rapport with high-profile clients and stakeholders
  • Strong understanding of marine cargo insurance principles, policies and procedures.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

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