Senior Claims Representative

2 months ago


London UK, UK, United Kingdom identifi Global Resources Full time

Job Title: Claims Liaison Officer

Location: London, UK

Contract Type: Permanent

Salary: £65,000


Join a global insurance firm with 18,000 employees across over 100 countries. We are seeking a dedicated Senior Claims Broker to act as the primary liaison between clients and insurers, ensuring claims are handled to expected standards.


Key Responsibilities:


  • Act as the primary liaison between clients and insurers, ensuring claims are handled to expected standards and regulatory requirements.
  • Oversee the work of others and manage complex claims.
  • Determine work priorities and activities to achieve personal and team objectives.
  • Manage assigned projects and contribute to other projects as required.
  • Provide relevant management information to senior management.
  • Develop strong relationships with markets and negotiate to achieve the best outcomes for clients.
  • Maintain ongoing delegated authority contracts appropriately and cost-effectively.
  • Create comprehensive claims documents and present claims to underwriters.
  • Review and prepare correspondence regarding notifications and claims.
  • Keep clients and insurers informed of developments, liaising with third parties as necessary.
  • Investigate and resolve queries from clients, ensuring all parties are informed throughout the process.
  • Maintain up-to-date records on Group systems.
  • Interpret instructions and implement actions according to policies and procedures.
  • Stay informed of all legal and regulatory developments relevant to the division/department.


Skills & Attributes:


  • Significant previous claims-based experience, ideally within an international property broker.
  • Good understanding of London market operations and claims-handling processes.
  • Experience of PI, D&O.
  • Knowledge of broking and underwriting processes.
  • Awareness of the market, competitors, specific territories, and cultural nuances.
  • Understanding of the regulatory environment and requirements.
  • Specific systems knowledge relevant to claims processing.
  • Excellent communication and interpersonal skills.
  • Ability to work flexibly to meet tight deadlines/targets.
  • Proactive, able to work on own initiative, resilient, and calm under pressure.
  • Strong decision-making and analytical skills.



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