Hotel Night Receptionist

3 weeks ago

West London, London, United Kingdom Hotel Cafe Royal Full time

Hotel Café Royal enjoys an unrivalled setting on Regent Street where the elegance of Mayfair, energy of Soho and sophistication of St. James combine. It's where history, culture, business and the stage are just steps away. That's one reason why, for 150 years, people who make a difference have made their way through these doors. For Oscar Wilde and Muhammad Ali, Winston Churchill and David Bowie, David Chipperfield and Albert Adri, Hotel Café Royal has always been the vibrant living room of London, the place to convene, converse and celebrate.

Our serene rooms and suites have been created in a modern and sophisticated style characterised by a refined simplicity touched with grand classical features in stone and copper. The overall effect of the hotels 160 guestrooms and suites, including seven signature suites that echo the glories of Café Royals past, is calm, assured and distinctive.

Your role:

As a Night Receptionist you will become part of an exceptional service team that engages with our guests throughout their patronage with us. Providing anticipative, yet unobtrusive service is an art and our skillful managers will be on hand to guide you through the process. Passion, knowledge and confidence are required trademarks for this position to successfully master the elegant delivery of our products and services.

Your primary duty as a Receptionist will be to provide our guests with unparalleled hospitality, from a seamless arrival and departure experience, to extensive reception services, assisting them with their queries and unexpressed wishes. You will provide information on hotel services and most importantly, as their host, make our guests feel welcome whilst they visit our energetic and vibrant city. You will also ensure hotel charges are processed diligently to guests accounts, invoices are accurate and all guest transactions are fulfilled in a very timely manner.

Your profile:

  • A natural elegance and passion for providing a luxurious level of service that is personalised, confident and calm
  • Proven background within a luxury hospitality environment, ideally within a similar guest facing role or as a Hotel Receptionist
  • Exceptional communication skills with the ability to connect with guests who possess little English-speaking ability - fluent level of spoken English is essential and another language is advantageous
  • Working knowledge of Opera is desirable. This role involves shift work which will include overnight shifts in a 12-hour, 4 on / 4 off shift pattern.

Your benefits

  • Pay of up to £32,000 including service charge
  • Access to heavily discounted friends and family rooms rates across the Set Hotels
  • Two complimentary rooms nights per year in London, Paris or Amsterdam (after 1 year of employment)
  • Up to 50% colleagues discount in all our food and beverage outlets
  • Colleague wellness sessions in our Akasha spa each month including osteopath, podiatrist, yoga and fitness classes (as well as staff discounts on spa treatments)
  • Regular social events, including our infamous Summer Party (August) and Black-Tie Annual Awards dinner (January)
  • Christmas celebrations, including colleague lunch, childrens party and Christmas gift
  • Automatic membership of the companys life assurance scheme from day one
  • Generous discounts on retail and dining in Central London through the West End Club app
  • Mental health support including Employee Assistance Programme (EAP) and mental health champions in all departments
  • A variety of external benefits including gym discounts and free eye tests
  • Cycle to work scheme and season ticket loan
  • A wide range of both internal and external training and development programmes to support all of our colleagues career progression
  • The usual bits and bobs such as free meals on duty, uniform laundry, pension & holiday

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