Customer Service Team Leader

2 weeks ago


Wakefield UK, West Yorkshire, United Kingdom Lucy Walker Recruitment Full time

We have a fantastic opportunity with one of our clients based in West Yorkshire, who are recruiting for a Customer Service Team Leader. This is a unique opportunity and for the right candidate, will present an opportunity to develop a team and grow your career with a market leader.


Our client is committed to adapting to the changing landscape of health and safety legislation by continually updating our processes and service offerings to clients. You will be responsible for leading a small team, coaching and developing individuals. You will ensure your team deliver a seamless service and go above and beyond and looking at the current customer journey, potentially making suggestions on how to improve and progress current offers.


If you are passionate about people and growth, have experience driving strategy and developing a team this could be a fantastic career opportunity. You will be part of a fantastic team, who offer growth a friendly and progressive environment and culture.


Our client is actively recruiting and will interview before Christmas. Please send us your CV today.


Key Responsibilities:

  • Lead and mentor a team to ensure they work cohesively as a collaborative hub focused on the customer journey.
  • Coach and support team members with learning opportunities, monthly one-to-one reviews, and individual performance development.
  • Monitor and review team performance, ensuring quality, productivity, and adherence to KPIs.
  • Oversee the day-to-day office operations, including facilities management, office supplies, and maintenance.
  • Delegate tasks, monitor team communication (calls, emails), and assist with complex customer service issues.
  • Provide management reports and insights for review meetings with senior management.
  • Analyse performance data and provide actionable insights to improve business operations.
  • Foster a positive, can-do attitude, ensuring consistent, flawless service to customers.
  • Ensure the team goes above and beyond to exceed customer expectations, with a strong focus on customer care.
  • Ensure customer requirements are accurately recorded, following through to exceed expectations.
  • Continuously examine processes and suggest improvements.
  • Proactively manage customer service issues to maximize efficiency and customer satisfaction.
  • Demonstrate the ability to work under pressure, multitask, and handle diverse challenges.
  • Build strong internal and external relationships with all stakeholders.


Skills and Experience Required:

  • Previous experience in a leadership or office management role, with a focus on managing a team.
  • Experience working in a B2B environment.
  • Strong leadership and communication skills, both written and verbal.
  • Proficiency in Microsoft Office Suite and adapting to new systems.
  • A proactive, self-motivated individual with excellent initiative.
  • Strong organizational and time-management skills.
  • Ability to meet strict deadlines while maintaining confidentiality.


Please note, due to the volume of applicants we receive, we can’t reply to every individual application. If your experience and skill set is relevant, we will be in contact within 48 hours



  • Dewsbury, UK, West Yorkshire, United Kingdom Elevation Recruitment Group Full time

    Are you an experienced electrician with a background in auto electrics and a passion for leading and developing people?Do you thrive in a hands-on role where you can motivate and guide a team to deliver exceptional results?Elevation Recruitment are exclusively recruiting on behalf of our client for an Electrical Team Leader to join their dynamic production...

  • Team Leader

    3 weeks ago


    Bradford, UK, West Yorkshire, United Kingdom Office Angels Full time

    Role: Team Leader (Supported Housing Charity)Location: Bradford, BD8Hours: 35 hours per week, times between 08:30 and 18:00Salary: £24,500Note: Enhanced DBS and Driving Licence Required Are you an experienced and dynamic leader, passionate about supporting vulnerable individuals? Our client is seeking a Team Leader to join their organisation and make a...


  • Leeds, UK, West Yorkshire, United Kingdom Lucy Walker Recruitment Full time

    Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where accuracy and attention to detail are paramount? Do you remember receiving excellent customer service and what this looks like?If so, we have an exciting opportunity for you to join a superb Leeds business as a Customer Service Executive. We are...


  • Leeds, UK, West Yorkshire, United Kingdom HARRON HOMES LIMITED Full time

    Key Purpose of RoleTo be responsible for the management of the Customer Service Department including but not limited to: Department employees, management meetings, reporting and data, effective resolution of defects and complaints reported, implementing, and maintaining company procedures and policies, and introducing consistent improvements within the...


  • Huddersfield, UK, West Yorkshire, United Kingdom Camira Full time

    About our companyCamira are a multi-award-winning textile manufacturer with two centuries of heritage and a forward-thinking approach to innovation and sustainability, Camira designs and manufactures environmental fabrics for the commercial, public transport and residential sectors.Purpose of the roleTo ensure holistic support to customers relating to order...

  • Sales Team Leader

    3 weeks ago


    Birmingham, UK, West Midlands, United Kingdom Ruby Magpie Full time

    We are recruiting for our client, a global tech company who are looking for a Sales Team Leader to join their team in Birmingham.They are looking for a Team Leader with drive, ambition and strong entrepreneurial skills. You will be supporting a period of increased growth. You will be responsible for managing a team who will be selling products/solutions to...

  • Engineering Manager

    1 month ago


    Wakefield, UK, West Yorkshire, United Kingdom Ipsum Full time

    Engineering Manager (Projects)​Wakefield​​​Your New Role​To lead the Projects Engineering team within the Private Networks business. Fully accountable for H&S, technical development of engineers, technical delivery excellence and supporting the sales team to identify the correct technical solution. ​To operate as a member of the Private Networks...

  • Pharmacist

    1 month ago


    Wakefield, UK, West Yorkshire, United Kingdom Well Pharmacy Full time

    Overview of the roleWe are looking for an experienced Pharmacist to join the team and make a difference at our pharmacy in Birstall in Wakefield.This community pharmacy is commutable from Leeds and Wakefield and Bradford and is located near Birstall High Street. It has a great relationship with the Blackburn Road Medical centre GP.How our pharmacy makes a...

  • Fleet Manager

    3 weeks ago


    Wakefield, UK, West Yorkshire, United Kingdom Sharp UK Full time

    We have an excellent opportunity for a Fleet Manager to join our head office in Wakefield. Working in partnership with the business you will manage the fleet of cars and vans owned, leased, and rented by Sharp UK. Key responsibilities include sourcing and procuring new vehicles, disposal of vehicles, ensuring high service levels are maintained across the...

  • Merchandise Director

    3 months ago


    Wakefield, UK, West Yorkshire, United Kingdom Bonmarche Full time

    Here at Bonmarche we have a fantastic opportunity for a Merchandising Director to join our Senior Management Team, based at our Head Office near Wakefield. This role has the opportunity to make a real difference on a day to day basis as well as supporting the development and implementation of the business strategy to secure the future success of the...


  • Coventry, UK, West Midlands, United Kingdom E3 Recruitment Full time

    You are invited to apply for the position of Production Team Leader and join a well-respected manufacturing business within the Building & Construction product industry. We are looking for highly motivated Production Team Leader with the ability to lead a multi-disciplined team. Joining a Blue Chip manufacturing firm, established, friendly and well-respected...


  • Wakefield, UK, West Yorkshire, United Kingdom Zachary Daniels Full time

    Zachary Daniels Recruitment is pleased to be partnering with one of the UK's most renowned and successful retailers in their search for a Head of Central Operations (Project & Process Improvement).This is a high-impact leadership role, focused on driving transformative change and continuous improvement across key business functions. As the Head of...

  • Customer Experience

    2 weeks ago


    Bradford, UK, West Yorkshire, United Kingdom Cosmos Solutions Group Full time

    About UsWe are a customer-focused company dedicated to delivering exceptional experiences and operational excellence. We pride ourselves on building strong relationships with our customers and suppliers, ensuring every interaction is seamless and rewarding. Join us as we continue to grow and make a difference in our industry.The RoleWe are seeking a...

  • Team Leader

    3 weeks ago


    Kingston Upon Thames, UK, South West London, United Kingdom Fenwick Part time

    We are excited to announce we have opportunities to join our Manager Academy 2024/25 as a Menswear Team Leader, a development programme designed for people like you - looking to take their first step in managing people or accelerate their retail management career! As a Team Leader you will be seen as a First Line Manager where you will be the driving force...


  • Birmingham, UK, West Midlands, United Kingdom ea Change Full time

    Role: Customer Services Team LeadLocation: BirminghamStart: ASAPSalary: £32-33KWe are supporting a Retail Bank who are looking for a motivated Customer Services Team Lead to help build a function from the ground up.Key Responsibilities:Will be involved in the design and build of new processes, procedures and supporting documentationEnsure prompt and...


  • Wakefield, UK, West Yorkshire, United Kingdom Elevation Recruitment Group Full time

    Elevation Recruitment Groups Engineering & Manufacturing division are recruiting for an experienced Production Shift Manager to join a thriving fast moving manufacturing facility in West Yorkshire. The Production Shift Manager will report into the Production Manager and will have the skilled shop floor production team reporting directly into the position....

  • Head of Sales

    1 month ago


    Wakefield, UK, West Yorkshire, United Kingdom Lucy Walker Recruitment Full time

    Head of Sales – FMCGSalary: £70,000 + 5k Bonus + electric car or 5k car allowanceHybrid working: 3 days in the office, 2 days from homeLocation: WakefieldJoin a dynamic and expanding department where you'll have the chance to make a real impact and shape the future of your team. This is an exciting opportunity for someone looking to bring fresh ideas...


  • Wakefield, UK, UK, West Yorkshire, United Kingdom Coca-Cola Europacific Partners Full time

    Coca-Cola Europacific Partners (CCEP) are looking to recruit Multi-Skilled Production Engineers, working at their site at Wakefield. If you are multi-skilled, either mechanically or electrically bias, then this is your opportunity to work at the biggest soft drinks factory in Europe. In this role, you will be working on a 3 on and 3 off shift pattern,...

  • Service Manager

    1 month ago


    Middlesbrough, UK, North Yorkshire, United Kingdom Evans Halshaw Full time

    Service LeaderEvans HalshawNissan, MiddlesbroughOTE up to £55,328 with company car, pension, critical illness, life assurance, single health care, 25 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales servicesCan you bring a passion for incredible customer service to a new career as Service...


  • Bradford, UK, West Yorkshire, United Kingdom TRS Consulting Ltd Full time

    Field Service Engineer, Water Treatment SystemsWest Yorkshire; Leeds, Bradford, Wakefield, Dewsbury, Heckmondwike, Castleford and PontefractNO WATER TREATMENT EXPERIENCE REQUIRED - FULL PRODUCT TRAINING PROVIDED FOR MECHANICAL OR ELECTRICAL SERVICE ENGINEERS FROM OTHERS SECTORSExcellent Earnings Including "door to door'" Overtime (Earnings £45K-£50K) +...