Customer Service Executive

4 weeks ago


West Sussex UK, South East England, United Kingdom Project Partners Full time

Customer Service Scheduler


Location: Worthing / Durrington

Hours: Shift Patterns (Early, Mid, Late mix)


Project Partners are now on the look out for experienced Customer Service Advisors based in West Sussex / East Sussex who are looking for a new Customer Service role, based onsite Monday - Friday in their lovely offices in Durrington, Worthing, West Sussex.


Role Summary

  • To dispatch reactive and non reactive work to the Customer Response Technicians in your area ensuring that all response times and RBD’s are met where possible.
  • P1 to be dispatched within 10 minutes of receipt of work order into Corona.
  • Keep day sheet/standby sheet up to date.
  • Make all Customer contact within 30 minute SLA and then update continually.
  • Actively monitor and maintain your work group ensuring that all work orders are updated and closed in a timely and accurate manner.
  • Update all systems and email any work orders that need cancelling to your county inbox for cancellation.
  • Update CSMS with relevant information.
  • Follow process for P1 Pollutions and Foul in properties.
  • Liaise on a regular basis with the County Customer Team Leader to proactively discuss the outstanding workload.
  • To provide cover and assistance to colleagues as and when required.
  • To provide a full handover to the next shift.
  • Attend meetings/one to ones with County Team Leader.
  • Read all emails and access web portal to keep updated on relevant information.
  • Carry out any other duties appropriate to this post


Candidate Requirements:

  • Proficient on Microsoft Office (Word, Excel, Outlook, Teams)
  • Good telephone manner
  • Strong verbal and written communication skills
  • Computer Literate
  • Experience working in customer service administration role is a desirable
  • Multi-tasker who can work in a fast-paced office environment
  • Experience working to KPIs and Customer Service targets


Benefits:

  • 23 days annual leave, plus bank holidays
  • Access to Peoples Pension scheme
  • Life Assurance and Critical Illness cover
  • Continuous Development Opportunities


Apply today for more information



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