Customer Team Leader

2 weeks ago

St Albans, Hertfordshire, United Kingdom CO-OP Full time

Closing date: 09-09-2024

Customer Team Leader

Location: High Street, Redbourn, AL3 7LN

Pay: £13.32 per hour

Contract: 21 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed)

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

  • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
  • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
  • Make sure that the store remains safe, legal, and fully operational
  • Manage diligence checks and stock accuracy to make shopping a great experience for our customers
  • Support your store manager by deputising when they’re not working and delivering a variety of HR processes
  • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
  • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have

  • A genuine care for the needs of customers and members
  • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • Strong organisational and problem-solving skills
  • A desire to learn, grow and develop your leadership skills
  • The flexibility to work a range of different shifts

Why Co-op?

  • Full, paid training and dedicated support for your personal development and career progression
  • 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
  • A pension scheme with up to 10% employer contributions
  • Wagestream– a money management app giving you access to a percentage of your pay as you earn it
  • 36 days of holiday (including bank holidays, pro rata for part time colleagues)
  • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
  • 24/7 employee assistance service
  • Rotas shared three weeks in advance and accessible on your phone
  • Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at diversity-inclusion-and-wellbeing.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

  • Customer Team Leader

    4 weeks ago

    St. Albans, Hertfordshire, United Kingdom Co-op Full time

    Closing date: 23-08-2024 Customer Team Leader Location: High Street, Redbourn, AL3 7LN Pay: £13.32 per hour Contract: 30 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training...

  • Showroom Team Leader

    5 days ago

    St Albans, Hertfordshire, United Kingdom B&Q Full time

    Position Overview: As a Showroom Team Leader, your role will blend inspiration with sales acumen. You will understand that exceptional showrooms are built by exceptional teams. Leading by example, you will foster an inclusive environment for both your colleagues and customers. Your responsibilities will include coaching and training your team to...

  • Showroom Team Leader

    4 weeks ago

    St Albans, Hertfordshire, United Kingdom B&Q Full time

    Position Overview: As a Showroom Team Leader, your role will blend inspiration with sales acumen. You will understand that exceptional showrooms are built by exceptional teams. Leading by example, you will foster an inclusive environment for both your colleagues and customers. Your responsibilities will include coaching and training your team to...

  • Team Leader

    6 days ago

    St Albans, Hertfordshire, United Kingdom Kfc Full time

    About the Role:We are seeking a highly motivated and experienced Team Leader to join our restaurant team. As a Team Leader, you will play a crucial role in delivering our core operations to the highest standards.Key Responsibilities:Assist with day-to-day restaurant operations, including food preparation, inventory management, and maintaining a clean and...

  • Team Leader

    4 days ago

    St Albans, Hertfordshire, United Kingdom Kfc Full time

    About the Role:We are seeking a highly motivated and experienced Team Leader to join our restaurant team. As a Team Leader, you will play a crucial role in delivering our core operations to the highest standards.Key Responsibilities:Assist with day-to-day restaurant operations, including food preparation, inventory management, and maintaining a clean and...

  • Retail Team Leader

    3 weeks ago

    St Albans, Hertfordshire, United Kingdom B&Q Full time

    What You'll Do As a Showroom Manager, you'll lead and inspire a team in a dynamic retail environment. Your focus will be on building a positive and inclusive culture for both your colleagues and customers. You'll coach and mentor your team, empowering them to provide expert advice on finance options, products, and installation services to meet customer...

  • Retail Team Leader

    4 days ago

    St Albans, Hertfordshire, United Kingdom B&Q Full time

    What You'll Do As a Showroom Manager, you'll lead and inspire a team in a dynamic retail environment. Your focus will be on building a positive and inclusive culture for both your colleagues and customers. You'll coach and mentor your team, empowering them to provide expert advice on finance options, products, and installation services to meet customer...

  • Team Leader

    2 months ago

    St Albans, Hertfordshire, United Kingdom B&M Care Homes Full time

    Exciting Opportunity for a Team Leader at St Matthews, RedbournHours:36 Hours (alternate weekends)About Us: B&M Care, a leading private residential and specialist dementia care provider, manages a 26-care home portfolio in Hertfordshire, Buckinghamshire, Berkshire, and Northamptonshire. Guided by the 'Rose Model of Dementia Care,' we set a benchmark standard...

  • Assistant Manager

    1 day ago

    St Albans, Hertfordshire, United Kingdom Harvester Full time

    Unlock Your Potential as a Restaurant LeaderAs a seasoned professional, you'll bring your expertise to the table, supporting the General Manager in driving business success. Your passion and drive will motivate your team to deliver exceptional guest experiences, mentoring each individual to reach their full potential.About the RoleSupport the General Manager...

  • Assistant Manager

    1 day ago

    St Albans, Hertfordshire, United Kingdom Harvester Full time

    Unlock Your Potential as a Restaurant LeaderAs a seasoned professional, you'll bring your expertise to the table, supporting the General Manager in driving business success. Your passion and drive will motivate your team to deliver exceptional guest experiences, mentoring each individual to reach their full potential.About the RoleSupport the General Manager...

  • Residential Children's Home Deputy Manager

    2 weeks ago

    St Albans, Hertfordshire, United Kingdom Leader Recruitment Group Full time

    About Leader Recruitment Group Leader Recruitment Group is dedicated to connecting exceptional individuals with rewarding opportunities in the care sector. We believe in fostering a supportive and collaborative environment where professionals can thrive and make a real difference in the lives of children and young people. About the Role: Deputy Manager -...

  • Residential Care Deputy Manager

    3 weeks ago

    St Albans, Hertfordshire, United Kingdom Leader Recruitment Group Full time

    About Us Leader Recruitment Group is a leading provider of staffing solutions across various industries. We are committed to connecting talented individuals with rewarding opportunities that align with their skills and aspirations. The Role: Residential Care Deputy Manager We are seeking an experienced and dedicated Deputy Manager to join our team in a...

  • Customer Experience Leader

    7 days ago

    St Albans, Hertfordshire, United Kingdom Outdoor and Cycle Concepts Full time

    Job Summary:We are seeking a highly motivated and experienced Retail Store Manager to join our team at Outdoor and Cycle Concepts. As a Store Manager, you will be responsible for driving the customer journey in our stores and delivering a memorable retail experience.Key Responsibilities:Lead and motivate the store team to adopt a customer-first approach,...

  • Customer Experience Leader

    5 days ago

    St Albans, Hertfordshire, United Kingdom Outdoor and Cycle Concepts Full time

    Job Summary:We are seeking a highly motivated and experienced Retail Store Manager to join our team at Outdoor and Cycle Concepts. As a Store Manager, you will be responsible for driving the customer journey in our stores and delivering a memorable retail experience.Key Responsibilities:Lead and motivate the store team to adopt a customer-first approach,...

  • Supervisor - Team Leader

    13 hours ago

    St Albans, Hertfordshire, United Kingdom Young's Pubs Full time

    Job SummaryWe are seeking a highly motivated and experienced Supervisor to join our team at Young's Pubs. As a Supervisor, you will play a key role in delivering exceptional customer service and leading our team to achieve outstanding results.Key ResponsibilitiesLead and manage a team of staff to ensure excellent customer service and high-quality food and...

  • Supervisor - Team Leader

    10 hours ago

    St Albans, Hertfordshire, United Kingdom Young's Pubs Full time

    Job SummaryWe are seeking a highly motivated and experienced Supervisor to join our team at Young's Pubs. As a Supervisor, you will play a key role in delivering exceptional customer service and leading our team to achieve outstanding results.Key ResponsibilitiesLead and manage a team of staff to ensure excellent customer service and high-quality food and...

  • IT Support Team Leader

    3 weeks ago

    St Albans, Hertfordshire, United Kingdom RecruitMe Full time

    Job OverviewService Desk Manager - Full-time Permanent PositionSalary: £35,000 - £45,000Company Overview: A reputable, independently operated firm specializing in security and communication solutions.As a result of ongoing success and expansion, the organization is seeking to enhance its team by bringing on board an additional Service Desk Manager.Role...

  • Supervisor - Team Leader

    17 hours ago

    St Albans, Hertfordshire, United Kingdom Young's Full time

    Job SummaryWe are seeking a highly motivated and experienced Supervisor to join our team at Young's. As a Supervisor, you will play a key role in delivering exceptional customer service and leading our team to achieve our business objectives.Key ResponsibilitiesLead and manage a team of staff to ensure excellent customer service and high standards of food...

  • Supervisor - Team Leader

    14 hours ago

    St Albans, Hertfordshire, United Kingdom Young's Full time

    Job SummaryWe are seeking a highly motivated and experienced Supervisor to join our team at Young's. As a Supervisor, you will play a key role in delivering exceptional customer service and leading our team to achieve our business objectives.Key ResponsibilitiesLead and manage a team of staff to ensure excellent customer service and high standards of food...

  • IT Support Team Leader

    3 weeks ago

    St Albans, Hertfordshire, United Kingdom RecruitMe Full time

    Job OverviewService Desk Manager - Full-time Permanent PositionSalary Range: £35,000 - £45,000About the Company: A well-established, privately owned firm specializing in security and communication solutions.As a result of ongoing success and expansion, the organization is seeking to enhance its Hertfordshire headquarters by bringing on board an additional...