Retail Team Leader

2 months ago


St Albans, Hertfordshire, United Kingdom B&Q Full time

What You'll Do

As a Showroom Manager, you'll lead and inspire a team in a dynamic retail environment. Your focus will be on building a positive and inclusive culture for both your colleagues and customers.

You'll coach and mentor your team, empowering them to provide expert advice on finance options, products, and installation services to meet customer needs. By fostering strong relationships and providing exceptional customer service, you'll contribute to the growth and development of your team members.

This role also involves overseeing the recruitment and onboarding of installers, ensuring a high standard of service for our valued customers.

What We Look For

We're seeking a natural leader with a passion for retail and a proven track record in customer service. You possess strong commercial acumen and the ability to effectively promote products, services, and installation solutions.

You're adaptable and eager to learn new technologies and processes, championing these within your team. Flexibility is key as this role requires working on a rota that includes weekends, evenings, and bank holidays.

What We Offer

At B&Q, we value diversity and inclusion, creating a welcoming environment where everyone feels a sense of belonging. You'll have access to networks that represent our colleagues and allies, supporting our commitment to diversity and inclusion.

We recognize the importance of well-being and offer a comprehensive benefits package designed to support your overall health and happiness. In addition to a competitive salary, you'll enjoy an award-winning pension scheme, ShareSave options, generous holiday allowance, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and more.


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