Junior IT Support Technician

2 weeks ago


Hertford UK, Hertfordshire, United Kingdom Apache Associates Full time

Are you passionate about technology and eager to kickstart your career in IT support? We're looking for a motivated and skilled Junior IT Support Technician to join our client, based in Herford.


With at least 6 months experience within an IT Support role, you will be responsible for providing IT Support (windows desktop & server environment, MS Office, networking, IT peripherals) for a small but expanding team. You will also be responsible for IT admin tasks, such as adding/deleting users, adding access rights, etc.


Key Responsibilities:


  • Provide first-line technical support for Windows desktop and server environments.
  • Troubleshoot and resolve hardware and software issues efficiently.
  • Assist in the administration of Active Directory, including user account management, group policies, and permissions.
  • Support and maintain email systems, ensuring smooth and secure communication across the organization.
  • Monitor and troubleshoot network connectivity issues and assist in the configuration and maintenance of routers, switches, and other network devices.
  • Implement and maintain security protocols to protect the organization’s data and systems. Assist in the regular review and update of security policies.


Your Experience:


  • Proficiency in Windows desktop and server environments, Active Directory, and email systems.
  • Basic understanding of networking principles and security practices.
  • Strong analytical skills to diagnose and resolve technical issues quickly and effectively.
  • Excellent verbal and written communication skills to provide clear and concise technical support to non-technical users.
  • Ability to work collaboratively within a team environment and contribute to the success of the IT department.
  • A proactive attitude and willingness to learn and grow within the role.


This is a fantastic opportunity to develop your skills and advance your career in a supportive environment.


If you are ready to take the next step in your IT career, then apply now and be a part of a dynamic team that values collaboration, creativity, and innovation.


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