Field Service Engineer

2 months ago

Plymouth, South West England, United Kingdom Thales Part time
Location: Devonport, United Kingdom

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across five major industries; Aerospace, Defence, Ground Transportation, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Primary Purpose of the Role:

As a Field Services Engineer, you will be responsible for the deployment, setting to work and in service support of Sonar and or Electronic Warfare Systems deployed on Royal Navy and export customers Ships / Submarines.

Principal Relationships:
  • Accountable through the Field Services Manager to the Head of Field Services Engineering
  • Other Field Services Engineers in your team
  • Other Field Service Managers and teams within the department
  • Project teams:
    • Programme Managers
    • Service Delivery Managers

Key Responsibilities and Tasks:
  • Be responsible for the Health and Safety of all Thales activities carried out by you and comply with the following:
    • Risk Assessments
    • COSHH Assessments
    • Safe systems of work

  • Support to both Royal Navy and Export Platforms in Defect Rectification:
    • Conduct and Supervise Front-line support including Fault diagnosis and testing as well as acceptance trials both in harbour and at sea
    • Participate in the 2087 On-call support roster for our customers (Once at a suitable level of knowledge)
    • Write site visit reports

  • Support to both Royal Navy and Export Platforms Maintenance Periods / Refits:
    • Conduct Pre-Upkeep Maintenance Assessment (PUMA) inspections
    • Conduct scheduled maintenance activities
    • Escalate engineering issues to the Field Services Manager or Service Delivery Manager as required
    • Write post maintenance reports

  • Weekly reports to the Service Delivery Manager Field Services Manager or Service Delivery Manager as required:
    • Activities undertaken
    • Upcoming activities
    • Successes, challenges, opportunities

  • Identification of your own personal and professional development
  • Compliance with all export control rules and regulations including International Traffic in Arms Regulations (ITAR)
  • You will also perform additional ad-hoc duties that will arise from time to time that are consistent with the nature of this position

Key performance Indicators against Responsibilities and Tasks:

This role and the Field Service Engineering Team is continually monitored for performance and some of the following Key performance indicators (KPI's) will be used:
  • Quality of work produced against agreed standards.
  • Delivery to timescales
  • Delivery to budget
  • Performance against Thales key values
  • Performance against mandatory training and the development of team competence in Thales Sonar and Electronic Warfare Systems

About you

Skills:

Demonstrable experience in conducting installations and or support engineering preferably in a maritime environment:
  • Demonstrable knowledge of complex systems
  • Able to use a range of IT tools

Experience:

As a Field Services Engineer you will have a track record of performing in a relevant engineering discipline, preferably dealing with Complex Systems (Electrical, Electronic and Hydraulic). You must be capable of resolving issues and problems. You will have strong interpersonal skills and the ability to communicate at all levels in the spoken and written word. Your experience will demonstrate your high level of self-motivation and the ability to work under pressure are vital.

Values & Behaviours:
  • Innovate - Be motivated to search for novel and unique solutions
  • Team working - Maximise the use of the wider department and Thales community to produce winning solutions
  • Develop people - Be prepared to share your ideas and experience with the wider Thales engineering community
  • Focus on customers - Be driven to deliver quality solutions to our customers
  • Safety - Totally embrace the Thales safety culture to provide a safe and healthy working environment for all
  • Ethics - Thales employees must be exemplary in their ethical conduct and social responsibility
  • Job holders will be expected to perform in line with the Thales Code of Practice, Policies and Procedures
  • You will demonstrate "role model" qualities associated with the Thales Group Leadership Model

Qualifications and Certification:

Desirable:
  • HNC in a relevant subject or equivalent
  • Have attained, or be working towards an appropriate professional status or equivalent

#LI-BA1

In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

Great journeys start here, apply now

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