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Staff Software Applications Engineer

2 months ago

Cambridge UK CB AP, Cambridge, United Kingdom ARM Full time

Arm is sending shock waves across the cloud, networking and storage world with Arm Neoverse Compute Subsystems (CSS). Do you want to play a crucial part in helping Arm’s customers accelerate development of ground breaking infrastructure systems? In this role, you will serve as a trusted technical advisor to some of our largest and most innovative customers. As part of the Partner Enablement group, you will guide customers in the use of Arm’s IP to build new and exciting products using Neoverse CSS.

Job Overview:

Applications Engineering is a varied, deeply technical role, where you will not only use your expertise but your interpersonal skills to support our partners through their technical challenges. This role is mostly focusing on Arm IP and Subsystem products that target the Server and Hyperscale Computing markets.

Working with our customers means that you will need to understand what they want to achieve, analyze their requests and issues and provide a solution that moves them forward. As the experience grows, you will develop and present training materials for our products to customer development teams, whilst also providing reviews and advice on their system designs.

You will collaborate with engineering teams, acting as the voice of the customer to motivate changes which improve our products and help our partners embrace new technology You will also raise defects against products, review documentation and periodically write application notes, example source code and knowledge base articles.

Responsibilities:
  • Provide fast and accurate technical answers to customer questions
  • Develop and deliver technical training courses on systems software, both onsite and remotely
  • Work with Arm IP design and product management teams to improve partners experience and influence IP feature development
  • Verify and help engineering team polish releases prior to release to customers
  • Develop tools and techniques to aid Application Engineers tackle problems more efficiently.
Required Skills and Experience :
  • Proven expertise with systems software (OS, drivers, platform & application firmware)
  • Ability to debug low level software and firmware issues
  • Ability to rapidly consume documentation and technical content
  • Ability to work with remote teams
  • Qualification in Computer Engineering or a related field
  • Excellent written and spoken English language skills
“Nice To Have” Skills and Experience :
  • Knowledge of the Arm Architecture and IP
  • Good knowledge of CPU architecture principles and SoC design principles
  • Experience with version control and software development flows
  • Knowledge of scripting languages (Perl/Python)
  • Demonstrated content creation skills
  • Experience in collaboration with open source communities
In Return:

In this role, you will have the opportunity to deepen your understanding of Arm’s products, build relationships with the key partners in our ecosystems and play a meaningful role in the delivery of innovative technology to billions of people.

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