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Duty Manager

3 months ago

South West London London, London, United Kingdom Jumeirah Lowndes Full time

Duty Manager Front Office - Jumeirah Lowndes

About Jumeirah & the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. An enchanting boutique hotel in the highly exclusive area of Belgravia, London, Jumeirah Lowndes Hotel offers a collection of appointed bedrooms and suites designed to suit the needs of both the leisure and business traveler.

Set against the serene backdrop of a leafy London square, this chic, contemporary retreat is located just moments away from key attractions including Hyde Park and the Royal Albert Hall. Guests have complimentary access to all facilities at the nearby Jumeirah Carlton Tower, including The Peak, access to the private Cadogan Gardens and destination restaurant La Maison Ani.

About the Job:

An opportunity has arisen for a Duty Manager to join the Front Office team at Jumeirah Lowndes.

The main duties and responsibilities of this role are:

  • To ensure, through effective supervision, that all operational services function with the utmost efficiency as per the Departmental Operations Manuals. To report any shortcomings and to recommend appropriate or corrective action to the Heads of Department and General Manager.
  • To assist HODs during peak periods / meal periods
  • Assist with maintenance requirements, including carrying out basic tasks, when appropriate, or arranging alternative work force from in house Maintenance Technician, requests to JCT maintenance team via DM or external, in line with procedure.
  • To be conversant with the monthly financial results.
  • To respond to any changes in the hotel as dictated by the needs of the industry, company or local authority
  • To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to an alternative department if required
  • To review daily arrivals, involvement with group arrivals, FAM trips and showgrounds. To ensure proper handling of V.I.P.'s and Return Guests, groups, etc. and to escort V.I.P.'s and Return Guests to their rooms
  • The ability to handle relocation of guests according to established procedures.
  • The ability to maintain close contact with other hotels about their status on full-house nights.
  • To act in the absence of senior management in all matters concerning the safety, security and well-being of hotel guests, patrons and colleagues.

About you:

The ideal candidate for this position will have the following experience and qualifications:

  • Extensive experience in hospitality management, preferably within a luxury hotel setting in London.
  • Proven track record of effectively managing hotel operations and ensuring exceptional guest experiences.
  • Strong leadership skills with the ability to motivate and inspire a diverse team.
  • Excellent communication and interpersonal abilities to interact with guests, colleagues, and management.
  • Proficiency in hotel management software and systems to oversee reservations, check-ins, and guest services efficiently.
  • Sound knowledge of health and safety regulations and the ability to ensure compliance within the hotel premises.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes

  • Competitive salary + excellent service charge
  • 28 holidays inclusive of Bank Holidays
  • Extra holiday for significant Birthdays (21.30.40. etc.)
  • Life insurance
  • Next pension
  • Jumeirah perks website access discount
  • F&B and Spa treatment discount
  • One and a half times pay for work during bank holidays
  • Dry cleaning of uniform or Business attire
  • Meals on duty
  • Employee assistance programs
  • Wellness benefits Chiropodist, Flu jabs, and more
  • Taxi service after hours
  • Social events & recognitions programs
  • Ongoing training & development
  • Weeding/Baby gift
  • Cycle scheme
  • Internal transfer scheme
  • Eye test and discount for VDU users
  • Dental cash back plan
  • External transfer scheme

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