Global Client Service Procurement Specialist

7 days ago

UK, UK, United Kingdom KellyOCG Full time

Global Client Service Procurement Specialist - Learning & Development


Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless. No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. With us you’ll have opportunities to grow your expertise and capabilities, both professionally and personally.


KellyOCG, a division of Kelly Services, is a leading provider of workforce solutions, specializing in staffing, procurement, and supplier management. Our Learning & Development program empowers organizations to build a skilled and engaged workforce through customized training and development solutions.


About the Role


We are seeking a Client Service Procurement Specialist to join our team, dedicated to delivering exceptional service and expertise in Learning & Development procurement. In this role, you will act as the primary point of contact for our clients, guiding them through the purchasing process and ensuring a seamless and cost-effective experience. Providing support to our client stakeholders in both EMEA and North America.


Responsibilities:

Client Engagement and Procurement:

  • Serve as the primary point of contact for client end users, offering guidance on L&D procurement processes, best practices, and available resources.
  • Collaborate with client requisitioners to understand their needs and navigate their requests through the appropriate buying channels and approval processes, adhering to client policies and procedures.
  • Leverage consultative and negotiating skills to influence client engagement managers, aligning procurement decisions with broader client and program objectives, prioritizing cost savings and leveraging preferred vendors.
  • Educate engagement managers and client requisitioners on effective L&D purchasing practices, highlighting appropriate sourcing channels and procurement policies.
  • Proactively communicate with suppliers and internal stakeholders to forecast L&D needs, build relationships, and ensure timely delivery of services.


Managing the RFx and SOW Lifecycle:

  • Engage with engagement managers to finalize RFx documents and determine the most effective path to a Statement of Work (SOW).
  • Ensure SOW compliance with client and KellyOCG policies.
  • Release RFx to preferred suppliers based on a supplier capabilities matrix and coordinate follow-up calls.
  • Coordinate and schedule supplier presentations.
  • Partner with stakeholders to determine the winning bid and conduct negotiations as needed.
  • Monitor approvals by managers and service providers, create amendments for changes, track PO spend, and monitor project end dates.
  • Ensure timely submittal of milestone payments, audit for accurate invoicing information, and research and resolve supplier payment issues.


Relationship Management and Continuous Improvement:

  • Establish and build professional rapport, follow up consistently, and maintain ongoing contact and communication with clients, suppliers, and internal stakeholders.
  • Act as a collaborative team member, ensuring a high level of service for all parties involved.
  • Proactively identify service delivery issues and coordinate timely resolution.
  • Maintain project and case records in designated technology platforms.
  • Generate standard and ad-hoc reports from technology platforms upon request.
  • Analyze and present results to procurement stakeholders.
  • Actively contribute to continuous improvement of service delivery processes and maintain and enhance stakeholder experience.


Qualifications:

  • 2-5 years of total work experience, with an emphasis on Procurement Indirect Services, Strategic Sourcing, or Category Management for HR/Labor and Consulting/Professional Services categories.
  • Proficient in developing professional relationships with clients and suppliers.
  • Excellent communication skills, including verbal, written, and listening abilities for problem-solving.
  • Proficient negotiation skills.
  • Ability to prioritize and effectively manage multiple tasks requiring a detail-oriented approach.
  • Ability to lead and/or contribute to a team environment.
  • Demonstrate initiative and self-motivation.
  • Efficient time management skills.
  • Functional PC and internet skills, including MS Word, Excel, PowerPoint, and other internet-based web tools.
  • Strong business ethics, as well as business and financial acumen.
  • Strong problem-solving and analytical skills.
  • Proven business relationship management experience.
  • Proficient in MS Office Suite (Word, Excel, PowerPoint).
  • Strong written and verbal communication skills.

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