Information Technology Service Delivery Manager

3 days ago


Burnley UK, Lancashire, United Kingdom CRC Evans Full time

Job Overview:

We are seeking an experienced IT Service Delivery Manager to join our team. This role involves managing and coordinating the delivery of IT services to ensure they meet the needs of our business. You will oversee a variety of IT services such as network systems, software applications, among others. The ideal candidate will have a strong understanding of IT infrastructure, user technology, and a passion for delivering top-notch customer service.


Responsibilities:

  • Manage the delivery of IT services to ensure they meet the needs and expectations of the business.
  • Maintain strong relationships with vendors and service providers to ensure that services are delivered in accordance with the agreed terms and conditions.
  • Develop service delivery standards and processes, and ensure they are adhered to.
  • Monitor and report on the performance of IT services, and take action to correct any deviations from service standards.
  • Oversee the resolution of customer complaints and issues relating to IT services.
  • Identify opportunities for improvement in the delivery of IT services, and implement changes as needed.
  • Provide 3rd line support for the technicians.
  • Manage and maintain stock.


Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or relevant level of experience
  • Proven experience as an IT Service Delivery Manager or in a similar role.
  • Strong understanding of IT infrastructure and service management principles.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple projects and priorities simultaneously.
  • Experience with ITIL or other IT service management frameworks is preferred.
  • Strong problem-solving skills and attention to detail.


Skills:

  • Expertise in the design and development of IT systems.
  • Ability to lead and motivate a team.
  • Strong analytical and decision-making skills.
  • Excellent organizational and time management skills.
  • Ability to work under pressure and meet deadlines.


Technical ability:

  • Experience in maintaining ITSM tools
  • Experience with windows 10/11 troubleshooting
  • Experience with network troubleshooting
  • Experience with print troubleshooting
  • Experience with Azure troubleshooting
  • Experience with the M365 suite
  • Experience imaging and maintaining device images.
  • Experience with MDM and ABM



  • Burnley, Lancashire, United Kingdom CRC Evans Full time

    Job Title: Information Technology Service Delivery ManagerWe are seeking an experienced IT Service Delivery Manager to oversee the delivery of IT services and ensure they meet the needs of our business.Key Responsibilities:Manage the delivery of IT services to meet business needs and expectations.Maintain strong relationships with vendors and service...


  • Burnley, Lancashire, United Kingdom CRC Evans Full time

    Job Title: Information Technology Service Delivery ManagerWe are seeking an experienced IT Service Delivery Manager to oversee the delivery of IT services and ensure they meet the needs of our business.Key Responsibilities:Manage the delivery of IT services to meet business needs and expectations.Maintain strong relationships with vendors and service...


  • Burnley, Lancashire, United Kingdom CRC Evans Full time

    Job OverviewWe are seeking an experienced IT Service Delivery Manager to oversee the delivery of IT services and ensure they meet the needs of our business. This role involves managing and coordinating various IT services, including network systems, software applications, and more.The ideal candidate will have a strong understanding of IT infrastructure,...


  • Burnley, Lancashire, United Kingdom CRC Evans Full time

    Job OverviewWe are seeking an experienced IT Service Delivery Manager to oversee the delivery of IT services and ensure they meet the needs of our business. This role involves managing and coordinating various IT services, including network systems, software applications, and more.The ideal candidate will have a strong understanding of IT infrastructure,...


  • Burnley, Lancashire, United Kingdom CRC Evans Full time

    Job Overview**Job Summary**CRC Evans is seeking a highly skilled and experienced Information Technology Technician to join our team. As an IT Technician, you will be responsible for providing technical support and services to our global user base.Key Responsibilities**Provide Technical Support**: Offer technical assistance and support to our global user...


  • Burnley, Lancashire, United Kingdom CRC Evans Full time

    Job Overview**Job Summary**CRC Evans is seeking a highly skilled and experienced Information Technology Technician to join our team. As an IT Technician, you will be responsible for providing technical support and services to our global user base.Key Responsibilities**Provide Technical Support**: Offer technical assistance and support to our global user...


  • Skelmersdale, UK, Lancashire, United Kingdom Conexus MedStaff Full time

    Head of IT Services/OperationsLocation: Skelmersdale, 2/3 days per week on siteReporting into: IT DirectorRole PurposeWe are seeking a dynamic and experienced Head of IT Services to join our IT Leadership team. This pivotal role is responsible for managing and delivering our IT strategy, including Service Management, Service Delivery, Technical...


  • Burnley, Lancashire, United Kingdom Voyage Care Ltd Full time

    Job OverviewVoyage Care Ltd is seeking a highly skilled Registered Service Manager to join our team in Burnley. As a key member of our operations team, you will be responsible for delivering exceptional service to our clients and their families.Key Responsibilities:Lead and manage a team of service staff to ensure high-quality care and support is provided to...


  • Burnley, Lancashire, United Kingdom Voyage Care Ltd Full time

    Job OverviewVoyage Care Ltd is seeking a highly skilled Registered Service Manager to join our team in Burnley. As a key member of our operations team, you will be responsible for delivering exceptional service to our clients and their families.Key Responsibilities:Lead and manage a team of service staff to ensure high-quality care and support is provided to...


  • Burnley, Lancashire, United Kingdom Voyage Care Ltd Full time

    Job OverviewVoyage Care Ltd is seeking a highly skilled Registered Service Manager to join our team in Burnley. As a key member of our operations team, you will be responsible for delivering high-quality services to our clients.Key Responsibilities:Lead and manage a team of service staff to ensure excellent service deliveryDevelop and implement service...


  • Burnley, Lancashire, United Kingdom Voyage Care Ltd Full time

    Job OverviewVoyage Care Ltd is seeking a highly skilled Registered Service Manager to join our team in Burnley. As a key member of our operations team, you will be responsible for delivering high-quality services to our clients.Key Responsibilities:Lead and manage a team of service staff to ensure excellent service deliveryDevelop and implement service...


  • Burnley, UK, Lancashire, United Kingdom CRC Evans Full time

    The IT Infrastructure Engineer will be based in Burnley but the role will require the incumbent to travel to other locations on a regular basis.Role Specific Requirements:Azure – deploy and manage CRC Azure environments and the associated networking, security and costs.365 management including PowerShell scriptingConfigure, deploy and manage Defender,...


  • Burnley, Lancashire, United Kingdom Voyage Care Ltd Full time

    Job OverviewVoyage Care Ltd is seeking a highly skilled Registered Service Manager to join our team in Burnley. As a key member of our operations team, you will be responsible for ensuring the delivery of high-quality services to our clients.Key Responsibilities:Lead and manage a team of service staff to deliver excellent care and support to our...


  • Burnley, Lancashire, United Kingdom Voyage Care Ltd Full time

    Job OverviewVoyage Care Ltd is seeking a highly skilled Registered Service Manager to join our team in Burnley. As a key member of our operations team, you will be responsible for ensuring the delivery of high-quality services to our clients.Key Responsibilities:Lead and manage a team of service staff to deliver excellent care and support to our...


  • Burnley, Lancashire, United Kingdom Voyage Care Ltd Full time

    Job OverviewVoyage Care Ltd is seeking a highly skilled Registered Service Manager to join our team in Burnley. As a key member of our operations team, you will be responsible for ensuring the delivery of high-quality services to our clients.Key Responsibilities:Lead and manage a team of service staff to deliver excellent care and support to our...


  • Burnley, Lancashire, United Kingdom Voyage Care Ltd Full time

    Job OverviewVoyage Care Ltd is seeking a highly skilled Registered Service Manager to join our team in Burnley. As a key member of our operations team, you will be responsible for ensuring the delivery of high-quality services to our clients.Key Responsibilities:Lead and manage a team of service staff to deliver excellent care and support to our...


  • Burnley, Lancashire, United Kingdom CRC Evans Full time

    Job Summary:The IT Infrastructure Engineer will be based in a regional office but the role will require the incumbent to travel to other locations on a regular basis to support the company's global operations.Key Responsibilities:Azure Management: Deploy and manage CRC Azure environments, including networking, security, and costs.365 Management: Manage 365...


  • Burnley, Lancashire, United Kingdom CRC Evans Full time

    Job Summary:The IT Infrastructure Engineer will be based in a regional office but the role will require the incumbent to travel to other locations on a regular basis to support the company's global operations.Key Responsibilities:Azure Management: Deploy and manage CRC Azure environments, including networking, security, and costs.365 Management: Manage 365...


  • Preston, UK, Lancashire, United Kingdom MHA Full time

    IT Customer Support Analyst Preston, Lancashire – Covering the North West region including Preston, Manchester, Liverpool, Lancaster, Kendal and Nottingham.Must be a car driver as you will be expected to travel between sites on occasion – travel compensated at £0.45p per mileNO Sponsorship AvailableWho is MHA?We are a firm of Chartered Accountants with...


  • Burnley, Lancashire, United Kingdom Wayman Group Full time

    Exciting Opportunity for a Computing Studies TeacherWe are seeking an innovative Computing Studies Teacher to become a part of our esteemed team at Wayman Group. Within our vibrant Computing department, you will have the chance to instruct students at KS3/4 levels. This position is perfect for both newly qualified and seasoned educators aiming for...