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IT Service Delivery Manager
2 months ago
We are seeking an experienced IT Service Delivery Manager to oversee the delivery of IT services and ensure they meet the needs of our business.
Key Responsibilities:- Manage the delivery of IT services to meet business needs and expectations.
- Maintain strong relationships with vendors and service providers to ensure services are delivered in accordance with agreed terms and conditions.
- Develop and implement service delivery standards and processes.
- Monitor and report on IT service performance, taking corrective action as needed.
- Oversee the resolution of customer complaints and issues related to IT services.
- Identify opportunities for improvement in IT service delivery and implement changes as needed.
- Provide 3rd line support for technicians.
- Manage and maintain IT stock.
- Bachelor's degree in Computer Science, Information Technology, or relevant experience.
- Proven experience as an IT Service Delivery Manager or similar role.
- Strong understanding of IT infrastructure and service management principles.
- Strong communication and interpersonal skills.
- Ability to manage multiple projects and priorities simultaneously.
- Experience with ITIL or other IT service management frameworks is preferred.
- Strong problem-solving skills and attention to detail.
- Experience in maintaining ITSM tools.
- Experience with Windows 10/11 troubleshooting.
- Experience with network troubleshooting.
- Experience with print troubleshooting.
- Experience with Azure troubleshooting.
- Experience with the M365 suite.
- Experience imaging and maintaining device images.
- Experience with MDM and ABM.
