IT Service Delivery Manager

3 weeks ago

Burnley, Lancashire, United Kingdom Simpson Booth Limited Full time
Information Technology Service Delivery Manager

We are seeking a seasoned IT Service Delivery Manager to oversee the delivery of IT services that meet the needs of our business. This role involves managing and coordinating IT services, including network systems, software applications, and other related services.

Key Responsibilities:

  • Manage the delivery of IT services to ensure they meet the needs and expectations of the business.
  • Maintain strong relationships with vendors and service providers to ensure that services are delivered in accordance with the agreed terms and conditions.
  • Develop service delivery standards and processes, and ensure they are adhered to.
  • Monitor and report on the performance of IT services, and take action to correct any deviations from service standards.
  • Oversee the resolution of customer complaints and issues relating to IT services.
  • Identify opportunities for improvement in the delivery of IT services, and implement changes as needed.
  • Provide 3rd line support for the technicians.
  • Manage and maintain stock.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or relevant level of experience.
  • Proven experience as an IT Service Delivery Manager or in a similar role.
  • Strong understanding of IT infrastructure and service management principles.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple projects and priorities simultaneously.
  • Experience with ITIL or other IT service management frameworks is preferred.
  • Strong problem-solving skills and attention to detail.

Technical Skills:

  • Expertise in the design and development of IT systems.
  • Ability to lead and motivate a team.
  • Strong analytical and decision-making skills.
  • Excellent organizational and time management skills.
  • Ability to work under pressure and meet deadlines.

Preferred Skills:

  • Experience in maintaining ITSM tools.
  • Experience with windows 10/11 troubleshooting.
  • Experience with network troubleshooting.
  • Experience with print troubleshooting.
  • Experience with Azure troubleshooting.
  • Experience with the M365 suite.
  • Experience imaging and maintaining device images.

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