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Contract and Carrier Manager
1 month ago
Up to £60,000 per annum plus car, bonus and pension.
Job Overview: You will be working in the fuels division for one of our clients who specialise in the transportation of bulk fuels and gases This role involves managing a portfolio of clients to ensure their needs are met while maintaining efficient and profitable business operations. Additionally, you will oversee the performance of third-party carriers and agency drivers, both operationally and commercially.
Key Responsibilities:
Core Values and Safety:
- Promote and embody the company’s Core Values in all interactions with colleagues.
- Adhere to the Company Health and Safety Policy and ensure compliance within your team.
- Lead by example, maintaining high safety standards and practicing Felt Leadership principles.
Contract Management:
- Foster and maintain essential relationships with clients and other departments to achieve business objectives, focusing on safety and service excellence.
- Stay informed about client volumes and coordinate with the resource team to ensure adequate resources are available to meet business demands.
- Identify trends in customer service and implement both proactive and reactive strategies to enhance performance.
- Serve as the primary point of contact for client concerns, advocating for their needs within the business, and ensuring all commitments are fulfilled.
- Conduct regular formal reviews with clients in your portfolio.
- Manage the commercial aspects of client relationships, including timely invoicing and handling contractual variations.
- Develop multi-level relationships with key customer contacts to position the company for future opportunities aligned with business strategy.
- Continuously seek and implement service level improvements, cost-saving measures, and optimization initiatives for each client.
- Monitor operational parameters specific to each contract and proactively identify areas for improvement.
Carrier Management:
- Oversee the management of agency and subcontractor (Suppliers) relationships, negotiating fair and competitive rates, and ensuring timely payment of invoices.
- Build and maintain strong working relationships with Suppliers.
- Conduct regular reviews and audits to ensure Suppliers meet the highest safety and service standards.
- Ensure compliance with company policies and agreed service level agreements (SLAs) by Suppliers.
- Design and manage tenders for Suppliers, agreeing on contract terms and SLAs.
Performance Indicators:
- Achieve continuous improvement in safety, service, cost, and efficiency for your managed contracts.
- Enhance the profitability of each managed contract.
- Identify and provide information on new business opportunities.
- Demonstrate improved results in customer audits compared to previous outcomes.
- Maintain high safety and service standards provided by external Suppliers.
Qualifications / Experience / Skills:
- Proven experience in client management within the transport sector.
- Experience managing relationships with suppliers, subcontractors, or agencies.
- Strong communication skills.
Authority:
- Authorized to interact with internal departments, suppliers, and customers to fulfill the responsibilities of the role.
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