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Norwich, Norfolk, United Kingdom Employment Specialists Ltd Full timeComplaints Manager Job DescriptionEmployment Specialists Ltd is seeking a skilled Complaints Manager to join their Central Assurance Department. As a key member of the team, you will be responsible for managing and resolving customer complaints, ensuring adherence to Regulatory requirements and Company policies.The ideal candidate will have previous...
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Norwich, Norfolk, United Kingdom Employment Specialists Ltd Full timeComplaints Manager RoleEmployment Specialists Ltd is seeking a skilled Complaints Manager to join their Central Assurance Department. As a key member of the team, you will be responsible for managing and resolving customer complaints, ensuring adherence to Regulatory requirements and Company policies.The ideal candidate will have previous experience in a...
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Norwich, Norfolk, United Kingdom Employment Specialists Ltd Full timeComplaints Manager RoleEmployment Specialists Ltd is seeking a skilled Complaints Manager to join their Central Assurance Department. As a key member of the team, you will be responsible for managing and resolving customer complaints, ensuring adherence to Regulatory requirements and Company policies.The ideal candidate will have previous experience in a...
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Complaints Resolution Specialist
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Norwich, Norfolk, United Kingdom Employment Specialists Ltd Full timeComplaints Manager RoleEmployment Specialists Ltd is seeking a skilled Complaints Manager to join their Central Assurance Department. As a key member of the team, you will be responsible for managing and resolving customer complaints, ensuring adherence to Regulatory requirements and Company policies.Key Responsibilities:Investigate complaints thoroughly,...
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Complaints Resolution Specialist
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Norwich, Norfolk, United Kingdom Employment Specialists Ltd Full timeComplaints Manager RoleEmployment Specialists Ltd is seeking a skilled Complaints Manager to join their Central Assurance Department. As a key member of the team, you will be responsible for managing and resolving customer complaints, ensuring adherence to Regulatory requirements and Company policies.Key Responsibilities:Investigate complaints thoroughly,...
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Complaints Resolution Specialist
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Norwich, Norfolk, United Kingdom Employment Specialists Ltd Full timeComplaints Manager RoleEmployment Specialists Ltd is seeking a skilled Complaints Manager to join their Central Assurance Department. As a key member of the team, you will be responsible for managing and resolving customer complaints, ensuring adherence to Regulatory requirements and Company policies.Key Responsibilities:Investigate complaints thoroughly,...
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Complaints Resolution Specialist
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Norwich, Norfolk, United Kingdom Employment Specialists Ltd Full timeComplaints Manager RoleEmployment Specialists Ltd is seeking a skilled Complaints Manager to join their Central Assurance Department. As a key member of the team, you will be responsible for managing and resolving customer complaints, ensuring adherence to Regulatory requirements and Company policies.Key Responsibilities:Investigate complaints thoroughly,...
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Complaints Resolution Specialist
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Norwich, Norfolk, United Kingdom Employment Specialists Ltd Full timeComplaints Manager RoleEmployment Specialists Ltd is seeking a skilled Complaints Manager to join their Central Assurance Department. As a key member of the team, you will be responsible for managing and resolving customer complaints, ensuring a high level of customer satisfaction and maintaining the company's reputation for excellence.Key...
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Complaints Resolution Specialist
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Complaints Resolution Specialist
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Norwich, Norfolk, United Kingdom Mr Clutch Autocentres Full timeJoin Mr Clutch Autocentres, a leading national Autocentre network, as a Complaints Manager. We offer a competitive salary, excellent bonus structure, and career development opportunities. As a Complaints Manager, you will be responsible for promoting and maintaining the Company image, acting as a brand ambassador. You will also be expected to maximise volume...
Complaints Manager
2 months ago
Our expanding Insurance client has created a new role of Complaints Manager to join their Central Assurance Department.
You will be supporting all Group Companies, meaning that you will be involved in a wide variety of cases across all their Operations.
This will suit an experienced Complaints/Customer Relations professional from the Insurance Industry, so you can lead this vital business activity forward for the Group.
This is your chance to make an impact by helping continuously improve and shape our Client's customer experience, and where your contributions will be valued and recognised.
This role is offered on a hybrid or office-based basis.
As the Complaints Manager, you'll be at the forefront of customer service efforts and be responsible for managing and resolving customer complaints.
You'll play a crucial role in maintaining the Company's reputation for excellence by addressing customer concerns with empathy, professionalism and integrity.
Key Responsibilities of the Complaints Manager role include:
- Handle customer complaints from initiation to resolution, ensuring adherence to Regulatory requirements and Company policies.
- Investigate complaints thoroughly, gathering all necessary information and evidence to reach fair and informed decisions.
- Liaise with internal departments to address root causes of complaints and implement corrective actions where necessary.
- Provide regular updates and reports on complaint trends, identifying areas for improvement and implementing proactive measures to enhance customer satisfaction.
- Act as a point of escalation for complex or high-priority complaints, demonstrating strong problem-solving skills and a proactive approach to resolution.
To be successful as Complaints Manager you will demonstrate:
- Previous experience in a Complaints/Customer Relations role within the Insurance industry.
- Strong attention to detail and analytical skills, with the ability to effectively investigate and resolve complaints.
- Excellent communication and interpersonal skills, with the ability to empathise with customers and diffuse tense situations.
- Knowledge of Regulatory requirements governing the insurance industry (eg FCA guidelines).
- Proven ability to work under pressure and manage multiple priorities in a fast-paced environment.
