Current jobs related to Complaints Resolution Specialist - Norwich, Norfolk - NHS

  • Complaints Resolution Specialist

    4 weeks ago

    Norwich, Norfolk, United Kingdom Employment Specialists Ltd Full time

    Complaints Manager RoleEmployment Specialists Ltd is seeking a skilled Complaints Manager to join their Central Assurance Department. As a key member of the team, you will be responsible for managing and resolving customer complaints, ensuring a high level of customer satisfaction and maintaining the company's reputation for excellence.Key...

  • Complaints Resolution Specialist

    4 weeks ago

    Norwich, Norfolk, United Kingdom Mr Clutch Autocentres Full time

    Job Title: Complaints ManagerWe are seeking a skilled Complaints Manager to join our team at Mr Clutch Autocentres. As a Complaints Manager, you will play a crucial role in promoting and maintaining our company image, acting as a brand ambassador and ensuring that our customers receive excellent service.Key Responsibilities:Maximise volume to ensure profit...

  • Complaints Resolution Specialist

    4 weeks ago

    Norwich, Norfolk, United Kingdom Mr Clutch Autocentres Full time

    Job Title: Complaints ManagerWe are seeking a skilled Complaints Manager to join our team at Mr Clutch Autocentres. As a Complaints Manager, you will play a crucial role in promoting and maintaining our company image, acting as a brand ambassador and ensuring that our customers receive excellent service.Key Responsibilities:Maximise volume to ensure profit...

  • Complaints Resolution Specialist

    4 weeks ago

    Norwich, Norfolk, United Kingdom Mr Clutch Autocentres Full time

    Join Mr Clutch Autocentres, a leading national Autocentre network, as a Complaints Manager. We offer a competitive salary, excellent bonus structure, and career development opportunities. As a Complaints Manager, you will be responsible for promoting and maintaining the Company image, acting as a brand ambassador. You will also be expected to maximise volume...

  • Claims Resolution Specialist

    3 weeks ago

    Norwich, Norfolk, United Kingdom Verisk Full time

    We are seeking a Claims Resolution Specialist to join our team at Verisk. As a Motor Claims Handler, you will be responsible for investigating claims and determining liability. Your primary goal will be to minimize the financial impact on our customers while ensuring they receive fair compensation.Key Responsibilities:Investigate claims and gather evidence...

  • Dispute Resolution Specialist

    3 weeks ago

    Norwich, Norfolk, United Kingdom Reed Full time

    Dispute Resolution Paralegal OpportunityWe are seeking a skilled Dispute Resolution Paralegal to join our team at Reed. The ideal candidate will have a broad range of experience and a strong focus on customer care.The role will involve regular client contact, drafting skills, and the ability to work independently. If you are a motivated and organized...

  • Construction Lawyer, Dispute Resolution Specialist

    3 weeks ago

    Norwich, Norfolk, United Kingdom IDEX Consulting Full time

    Join our team of experts in construction law and dispute resolutionWe are seeking an Associate Solicitor to strengthen our team in East Anglia, with a focus on non-contentious construction.The ideal candidate will have 2-7 years of post-qualification experience and a strong track record in construction law.We offer a competitive salary, attractive bonuses,...

  • Dispute Resolution Solicitor

    4 weeks ago

    Norwich, Norfolk, United Kingdom Places for People Full time

    About the RoleWe are seeking a highly skilled and experienced Dispute Resolution Solicitor to join our Group legal team. As a key member of the team, you will play a crucial role in providing specialist advice and dealing with claims against the Group in the area of housing disrepair litigation.Key ResponsibilitiesProvide specialist advice and guidance on...

  • Dispute Resolution Solicitor

    4 weeks ago

    Norwich, Norfolk, United Kingdom Places for People Full time

    About the RoleWe are seeking a highly skilled and experienced Dispute Resolution Solicitor to join our Group legal team. As a key member of the team, you will play a crucial role in providing specialist advice and dealing with claims against the Group in the area of housing disrepair litigation.Key ResponsibilitiesProvide specialist advice and guidance on...

  • Customer Experience Specialist

    3 weeks ago

    Norwich, Norfolk, United Kingdom BT Group Full time

    About the RoleWe're looking for a Customer Experience Specialist to join our team at EE. As a Customer Experience Specialist, you'll be the face of our brand, responsible for providing an exceptional customer experience and building lasting relationships with our customers.Key ResponsibilitiesProvide personalized service to customers, understanding their...

  • Financial Reporting Specialist

    3 weeks ago

    Norwich, Norfolk, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new company, Hays Specialist Recruitment Limited, is working in partnership with a highly successful technology business with a global presence. This organisation is growing and is seeking to hire a new Management Accountant to their existing finance team. This company has invested heavily across the globe in promoting ESG and DE&I agendas and, as a...

  • Property Claims Specialist

    4 weeks ago

    Norwich, Norfolk, United Kingdom Adjusting Appointments Limited Full time

    Claims Handler OpportunityWe are seeking an experienced Claims Handler to join our team at Adjusting Appointments Limited. As a Property Claims Handler, you will play a crucial role in managing new and existing property claims, providing excellent customer service, and working within strict deadlines.Key Responsibilities:Manage a caseload of new and existing...

  • Property Claims Specialist

    4 weeks ago

    Norwich, Norfolk, United Kingdom Adjusting Appointments Limited Full time

    Claims Handler OpportunityWe are seeking an experienced Claims Handler to join our team at Adjusting Appointments Limited. As a Property Claims Handler, you will play a crucial role in managing new and existing property claims, providing excellent customer service, and working within strict deadlines.Key Responsibilities:Manage a caseload of new and existing...

  • Service Support Specialist

    3 weeks ago

    Norwich, Norfolk, United Kingdom Norwich City Council Full time

    As a key member of the Norwich City Council team, you will play a vital role in ensuring the smooth operation of our IT systems. As a Service Support Specialist, you will be the first point of contact for all IT-related issues, providing professional and efficient technical support to our staff.Key Responsibilities:Technical Support: Provide expert technical...

  • Risk and Compliance Specialist

    3 weeks ago

    Norwich, Norfolk, United Kingdom Mills & Reeve LLP Full time

    Are you looking to progress your career in the Risk and Compliance space? Mills & Reeve has an excellent opportunity to join a top 50 national law firm during an exciting period of growth.Key ResponsibilitiesAdvising partners and staff on a range of risk and compliance queriesBuilding an internal client base and specialist areas, such as conflictsWorking as...

  • Helpdesk Support Specialist

    4 weeks ago

    Norwich, Norfolk, United Kingdom The VPS Group Full time

    Job Summary:We are seeking a highly skilled and customer-focused Helpdesk Advisor to join our team at Evander. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients and customers.Key Responsibilities:Communicate and liaise with clients, customers, and internal teams to manage...

  • Helpdesk Support Specialist

    4 weeks ago

    Norwich, Norfolk, United Kingdom The VPS Group Full time

    Job Summary:We are seeking a highly skilled and customer-focused Helpdesk Advisor to join our team at Evander. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients and customers.Key Responsibilities:Communicate and liaise with clients, customers, and internal teams to manage...

  • Customer Service Representative

    2 weeks ago

    Norwich, Norfolk, United Kingdom World Fuel Services Full time

    Global Customer Support at World Fuel ServicesWorld Fuel Services is seeking a highly skilled Global Customer Support Specialist to join our team. As a key member of our Customer Service Team, you will play a vital role in delivering exceptional customer experiences to our customers in the UK.As a Global Customer Support Specialist, you will be responsible...

  • Section Engineer

    4 weeks ago

    Norwich, Norfolk, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Title: Section Engineer - Highways Improvement SchemeHays Specialist Recruitment Limited is seeking a skilled Section Engineer to join their team in the Norfolk region. As a key member of the delivery team, you will be responsible for monitoring and supervising site works, including subcontract packages, to ensure projects are delivered in accordance...

  • Section Engineer

    4 weeks ago

    Norwich, Norfolk, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Title: Section Engineer - Highways Improvement SchemeHays Specialist Recruitment Limited is seeking a skilled Section Engineer to join their team in the Norfolk region. As a key member of the delivery team, you will be responsible for monitoring and supervising site works, including subcontract packages, to ensure projects are delivered in accordance...

Complaints Resolution Specialist

2 months ago

Norwich, Norfolk, United Kingdom NHS Full time
About the Role

We are seeking a highly skilled and experienced individual to join our team as a Complaints Resolution Specialist. This is an exciting opportunity to make a positive impact on the lives of patients and their families by ensuring that their complaints are handled in a timely and appropriate manner.

The successful candidate will be responsible for managing and addressing all complaints, patient enquiries, and MP queries/complaints on behalf of patients to the organisation. This will involve developing and overseeing the implementation of patient strategies across the organisation, ensuring senior managers develop and implement appropriate strategies for patient liaison.

The role will also involve taking a lead in the coordination of training, development, and recruitment activity across the Team. Additionally, the postholder will be responsible for managing Band 5 and 6 Patient Experience staff, undertaking appraisals, recruitment, and progressing any disciplinary or capability issues, as necessary.

Key Responsibilities
  • Manage and address all complaints, patient enquiries, and MP queries/complaints on behalf of patients to the organisation in a timely and appropriate manner.
  • Develop and oversee the implementation of patient strategies across the organisation, ensuring senior managers develop and implement appropriate strategies for patient liaison.
  • Take a lead in the coordination of training, development, and recruitment activity across the Team.
  • Manage Band 5 and 6 Patient Experience staff, undertaking appraisals, recruitment, and progressing any disciplinary or capability issues, as necessary.
Requirements
  • Significant experience of managing complaints in a public sector environment.
  • Demonstrated experience of co-ordinating projects in complex and challenging environments.
About Us

Norfolk and Waveney Integrated Care System (ICS) includes a statutory Integrated Care Partnership (ICP), and an Integrated Care Board (ICB) called NHS Norfolk and Waveney. This partnership and organisation dedicated to making sure that organisations work together for the benefit of our residents, staff, and communities is an important step change, helping to create positive differences to local people and joining up health and social care.

This is an exciting opportunity to help shape the future of commissioned services through the patients' voice.