Customer Service Advisor
3 weeks ago
Title Customer Service Advisor (work from office)
Client: UK High Street Bank
Location Newcastle NE27 0BY, Cobalt Business Park, Mercury House
Hours 7.5 hours a day, 37.5 hours per week
(Candidate needs to be flexible for shifts and week offs)
Pay £22.3 to £23.5 a year (PAYE) and a holiday benefit.
Please find below the responsibilities:
Responsible for answering the calls for Banking Service, training will be there for 2-3 weeks.
- Answers contacts promptly and professionally.
- Log/Validate all contacts on the provided case/call logging system.
- Resolve customer queries using the relevant tools and systems.
- Manage end-to-end all contacts logged, providing regular updates to customers on ticket status.
- Invoke Escalation Procedures within defined time frames.
- To comply/complete desk-specific or ad-hoc requests/tasks/training.
- Ensure Quality standards are adhered to regarding both Cases and calls.
- Continuous documentation validation.
- Proactively seek support from the escalation team via appropriate methods as required.
•Escalate tickets to another resolution team for validation and further escalation.
•Monitor ticket queues and handle tickets appropriately.
•Provide support to multiple desks and accounts if required under CSI (Cross Skilling Initiative).
•Proactively contribute to the achievement of service desk SLAs.
-
Sales Advisor
5 months ago
Newcastle Upon Tyne, UK, Tyne & Wear, United Kingdom Greenbean Full timeOur client is looking for proactive Sales Advisors to join their dynamic team and embark on a new career, where hitting targets meets customer service, within a vibrant sales team structure. The starting salary for this role is £23,796 with an OTE of £32,795 and an uncapped commission structure.You will be working 37.5 hour per week, 10am - 6pm Mon-Fri...
-
People Advisor
1 week ago
Newcastle Upon Tyne, UK, Tyne & Wear, United Kingdom NRG. Full timeWe are currently seeking a People Advisor to join a professional services firm based in Newcastle on a permanent basis.Hybrid and flexible working are available.The opportunity:This is an exciting opportunity for an experienced People Advisor to join a HR function to work with members of the wider people team. You will deliver expert advice and support to a...
-
Customer Service Representative
5 months ago
Newcastle Upon Tyne, UK, Tyne & Wear, United Kingdom CBSbutler Full timeOur client based in Newcastle is seeking Customer Service Representatives for a 6 month period working in their Newcastle contact centre servicing a well known high street bank.The ideal candidate is happy to be on the phone and will love talking to people and proactively solving issues. You will enjoy working in a contact centre environment providing...
-
Customer Service Administrator
3 weeks ago
Newcastle Upon Tyne, UK, Tyne & Wear, United Kingdom Downing Full timeCustomer Service Administrator NewcastleFull-Time Permanent Downing are an award-winning leading developer, owner, and operator of bespoke, luxury student accommodation, residential and commercial property across the UK. We have been operating for over 30 years and currently have 14 operational student accommodation schemes in 10 major cities, with...
-
Customer Service Advisor
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle Building Society Full timeAbout the RoleWe are seeking a skilled Customer Service Advisor to join our team at Newcastle Building Society. As a key member of our Customer Service Centre, you will play a vital role in delivering exceptional customer care and ensuring our customers receive the highest level of service possible.As a Customer Service Advisor, you will be responsible for...
-
Sales Advisor
4 weeks ago
Newcastle Upon Tyne, UK, Tyne & Wear, United Kingdom Greenbean Full timeAre you looking to kick-start your career in sales? Our client is looking for proactive Sales Advisors who thrive while providing good customer service. If you’re ready to take your career to the next level, this is the role for you! You will be working 37.5 hour per week, 10am – 6pm including 1 in 4 Saturdays.What’s in it for you?A salary of £23,795,...
-
Customer Service Centre Manager
3 weeks ago
Newcastle Upon Tyne, UK, Tyne & Wear, United Kingdom Greenbean Full timeThe Inn Collection Group is a rapidly expanding, award-winning hospitality company that owns a vibrant portfolio of inns across the North of England and Wales. Their focus is on delivering exceptional customer experiences while fostering a culture of excellence, teamwork, and innovation.As part of their ongoing commitment to quality guest experience, they...
-
Customer Service Advisor
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BT Group Full timeJob Title: Customer Service AdvisorLocation: EE North Tyneside - Cobalt Business ParkJob Type: Full-timeStart Date: November 2024Why this job mattersAre you someone who enjoys solving problems and helping others? Do you have a passion for technology and a desire to make a difference in people's lives? If so, this role may be the perfect fit for you.As a...
-
Customer Service Advisor
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BT Group Full timeJob Title: Customer Service AdvisorLocation: EE North Tyneside - Cobalt Business ParkJob Type: Full-timeStart Date: November 2024Why this job mattersAre you someone who enjoys solving problems and helping others? Do you have a passion for technology and a desire to make a difference in people's lives? If so, this role may be the perfect fit for you.As a...
-
Customer Service Telephone Advisor
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom One Utility Bill Full timeCustomer Support AdvisorWe are seeking a highly motivated and driven Customer Support Advisor to join our team. As a key member of our Customer Support team, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional mannerProvide clear and...
-
Customer Service Telephone Advisor
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom One Utility Bill Full timeCustomer Support AdvisorWe are seeking a highly motivated and driven Customer Support Advisor to join our team. As a key member of our Customer Support team, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional mannerProvide clear and...
-
Customer Service Advisor
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arvato Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide tailored information, advice, and guidance to customers to meet...
-
Customer Service Advisor
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arvato Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide tailored information, advice, and guidance to customers to meet...
-
Service Advisor
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers Full timeOverviewLocation: Aftersales Team at Lookers Skoda Kia NewcastleHours: 42 hours per week, Monday to Friday 08:00-18:00, plus alternate Saturdays on a rota (08:00-13:00)Salary: £26,000-£28,000Lookers Skoda Kia Newcastle is seeking an experienced and dedicated Service Advisor to join our Aftersales Team. As a Service Advisor, you will be responsible for...
-
Service Advisor
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers Full timeOverviewLocation: Aftersales Team at Lookers Skoda Kia NewcastleHours: 42 hours per week, Monday to Friday 08:00-18:00, plus alternate Saturdays on a rota (08:00-13:00)Salary: £26,000-£28,000Lookers Skoda Kia Newcastle is seeking an experienced and dedicated Service Advisor to join our Aftersales Team. As a Service Advisor, you will be responsible for...
-
Service Advisor
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers Full timeOverviewLocation: Aftersales Team at Lookers Skoda Kia NewcastleHours: 42 hours per week, Monday to Friday 08:00-18:00, plus alternate Saturdays on a rota (08:00-13:00)Salary: £26,000-£28,000Lookers Skoda Kia Newcastle is seeking an experienced and dedicated Service Advisor to join our Aftersales Team. As a Service Advisor, you will be responsible for...
-
Service Advisor
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers Full timeOverviewLocation: Aftersales Team at Lookers Skoda Kia NewcastleHours: 42 hours per week, Monday to Friday 08:00-18:00, plus alternate Saturdays on a rota (08:00-13:00)Salary: £26,000-£28,000Lookers Skoda Kia Newcastle is seeking an experienced and dedicated Service Advisor to join our Aftersales Team. As a Service Advisor, you will be responsible for...
-
Service Advisor
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers Full timeOverviewLocation: Lookers Skoda Kia NewcastleHours: 42 hours per week, Monday to Friday 08:00-18:00, plus alternate Saturdays on a rota (08:00-13:00)Salary: £26,000-£28,000Lookers Skoda Kia Newcastle is seeking a skilled and dedicated Service Advisor to join our Aftersales Team. As a Service Advisor, you will be responsible for delivering exceptional...
-
Service Advisor
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers Full timeOverviewLocation: Lookers Skoda Kia NewcastleHours: 42 hours per week, Monday to Friday 08:00-18:00, plus alternate Saturdays on a rota (08:00-13:00)Salary: £26,000-£28,000Lookers Skoda Kia Newcastle is seeking a skilled and dedicated Service Advisor to join our Aftersales Team. As a Service Advisor, you will be responsible for delivering exceptional...
-
Service Advisor
13 hours ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers Full timeOverviewLocation: Aftersales Team at a busy dealershipHours: 42 hours per week, Monday to Friday 08:00-18:00, plus alternate Saturdays on a rotaSalary: £26,000-£28,000Lookers is seeking an experienced and dedicated Service Advisor to join our Aftersales Team, which consists of a team of Service Advisors, Vehicle Technicians, and a Service Manager.As a...