Professional Services Lead UK

2 days ago


UK, UK, United Kingdom Henderson Scott Full time

Summary:

We are looking for a passionate and experienced leader to join our growing UK team In this role, you will be responsible for ensuring the success of our customers by leading post-sales activities, providing technical support and training, and overseeing project execution.

Responsibilities:

  • Manage all post-sales activities for the UK market.
  • Proactively engage with customers to prevent and resolve issues.
  • Lead customer support, training, and field operations.
  • Oversee project execution, contract fulfillment, and overall delivery.
  • Manage support and maintenance renewals, ensuring customer satisfaction.
  • Provide technical expertise to the sales team and support the sales process.
  • Collaborate with customers on technical activities and processes.
  • Become the trusted advisor for customers on all operational and technical aspects.
  • Lead technical troubleshooting of hardware and software issues.
  • Deliver customer training sessions and demonstrations.

Qualifications:

  • Proven experience in post-sales/professional services leadership.
  • Experience in project management and technical support for technology products.
  • Experience working in technical customer support organizations.
  • Positive, proactive attitude and a commitment to continuous improvement.
  • Ability to travel up to 50%.
  • Flexibility to respond to customer issues outside of regular working hours.

Preferred Qualifications:

  • Project Management Professional (PMP) certification or equivalent.

Knowledge:

  • Experience with multidisciplinary systems (software and hardware).
  • Familiarity with radio frequency (RF) systems.
  • Familiarity with networking and telecommunications.
  • Knowledge of protocols (HTTP/HTTPS, SSH, ICMP, TCP/UDP) (a plus)

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