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Sales Assistant

3 months ago

London, UK, United Kingdom Diptyque Paris Full time

MAIN PURPOSE AND SCOPE OF THE JOB.


Responsible for maximising retail sales and building strong relationships with customers and team/ colleagues at Diptyque. As a key Brand Ambassador, ensure Diptyque’ s positioning as a true luxury brand.


REPORTS TO: Store Manager/Business Manager


DUTIES AND KEY RESPONSIBILITIES


  • To deliver agreed sales KPI’s for the store - these KPI’s will focus on sales, ATV, UPT, conversion and CRM.
  • Develop an understanding of the KPI and Business objectives of the business on a daily and weekly and monthly basis
  • Assist with boutique reporting when needed.
  • Develop an understanding of the till reporting systems.
  • Ensure that every customer is approached and assisted to achieve sales targets.
  • Maintain and develop strong relations with customers and deliver a luxury detailed service at all times.
  • Excellent customer service skills to set exemplary standards of customer service in the store for all staff at all times and to deal with consumer queries and complaints in a professional manner.
  • Work with the team for events both in-store and off site as the business requires, ensuring flexibility in hours and locations of work as required
  • Use initiative to benefit the service levels of the store and the business
  • Make sure that you are always up to date with product knowledge, key trends and promotions and launches within the business.
  • Attend key training sessions held by the company, highlighting any personal development needs to the management team.
  • Attend and contribute to weekly team meetings in store, showing an awareness of the market and local area
  • Contribute to the Retail Action Plan for the store.
  • Support the implementation of and ongoing maintenance of all visual animations in store and in the windows, including seasonal campaigns and gift wrapping
  • Ensure that all back of house areas are maintained to a high standard that supports the needs of the sales floor, including assistance with stock deliveries, and replenishment
  • Ensure that the store is replenished, clean, neat and tidy at all times, including the façade.
  • Support management with Inventory accuracy
  • Work with the store team to cover and prepare for stock takes as needed
  • Ensure that sales/ customer contacts/ requirements are recorded and monitored.
  • Assist Assistant Manager / Store Manager in duties and additional tasks as and when required.
  • Follow all cash handling guidelines at all times, including but not limited to petty cash, and closing the store.
  • Ensure that at all times company dress code and grooming guidelines are adhered to.
  • Act as a Brand Ambassador at all times
  • Maintain a good positive, and motivated relationship with all colleagues at Diptyque, creating a welcoming team spirit.
  • Abide at all times by Company rules and policy.
  • As a keyholder for the store, abide by all keyholder policies and guidelines


The successful candidate will:

  • A passion and previous Fragrance/ Beauty/ Luxury Retail Experience.
  • Sales focused with a proven sales record.
  • Strong people and performance/ management skills.
  • Expertly honed customer service skills and enjoy interacting confidently with the general public.
  • Must be self-motivated, focused and be able to use own initiative.
  • Communication both verbal and written to a high degree is also a must.
  • Expertly groomed at all times as appearance must be able to reflect our company and store to be worked in.
  • Available Full Time and have flexible working hours. Position will include Saturdays and some Sundays.
  • The position is a Temporary contract that can became Permanent
  • Be assertive, dynamic and always have a can do and positive attitude.


This is a fantastic opportunity to join an organisation that have ambitious growth plans, and an excellent opportunity if you would like a role that gives you global exposure.