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Information Technology Support Engineer

4 months ago

ShorehamBySea UK, West Sussex, United Kingdom Clearwater People Solutions Ltd Full time

Attention: Passionate 1st/2nd Line Support Engineer Wanted


Elevate your career in the dynamic world of IT Support We're on the lookout for a driven 1st/2nd Line Support Engineer to thrive in our fast-paced environment.

Ready to make your mark? Read on and be part of something extraordinary


Key Responsibilities for the 1st/2nd Line Support Engineer:

  • Meet and exceed SLAs
  • Assist technical support requests within the team
  • Ensure good communication with both customers and staff
  • Keep the IT Documentation up to date
  • Manage multiple tickets


Skills Required for the 1st/2nd Line Support Engineer:

  • Experience working with Network technologies (Firewall, Switches, Routers, Wi-fi)
  • Experience working with Microsoft technologies (incl. AD, Windows Server, 365)
  • 1st/2nd Line Service Desk Experience
  • Exceptional customer service skills and engagement and strong written and spoken communication skills
  • Ability to work independently and as part of a team
  • Working in a pressurised environment handling multiple tickets and incoming requests


If this is right for you, please apply for additional information or contact Thomas Edevane.