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Technical Support Engineer

2 months ago

ShorehambySea, West Sussex, United Kingdom Focus Group Full time
About the Role

We are seeking a highly motivated and detail-oriented Junior IT Specialist to join our team at Focus Group. As a key member of our engineering team, you will be responsible for pre-configuring and configuring IT and Telephony solutions to meet customer requirements.

Key Responsibilities
  • Pre-Configuration: Support the pre-configuration of IT and Telephony solutions to pre-defined customer requirements for remote and field installations.
  • Remote Solution Surveys: Assist with remote solution surveys to aid our customers with the successful implementation of their new solution.
  • Configuration and Quality Control: Configure software and hardware to a pre-defined or bespoke configuration to ensure the customer requirements are fulfilled ready for their new service. Develop skills to quality check all configuration and hardware requests through a sign off and dispatch service to ensure a fully working service to all our customers.
  • Technical Support: Provide technical remote installation assistance to our customers to help them to connect their solution and ensure all services function as expected.
Requirements
  • Strong Attention to Detail: Strong attention to detail and ability to manage your own workload and work to customer deadline.
  • Customer Service Focus: Customer service focused with an excellent telephone manner.
  • Desire to Learn: A strong desire to learn new skills and ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written.
About Focus Group

At Focus Group, we pride ourselves on creating an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business. We welcome all applications and are committed to making any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.