Technical Support Specialist

3 days ago

ShorehambySea, West Sussex, United Kingdom Focus Group Full time

Job Title - Technical Support Specialist

Reports to - Service Desk Team Lead

Salary - Starting from £25,000

Location - Nationwide

Established in 2003, Focus Group is a leading provider of digital workplace solutions, serving over 30,000 customers across the UK. With a strong presence in 16 offices, we have grown into a nationwide company with over 1000 employees. Our recent investment will support our growth plan, M&A ambitions, and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size and sector.

We are seeking a Technical Support Specialist to join our Managed Services team.


As part of this team, you'll provide exceptional customer service to Focus Group customers through handling of first-line service queries.

Key Responsibilities

  • Handle incoming queries via various channels, responding within agreed target times and meeting personal targets.
  • Diagnose, log, action, and follow through to resolution cases, including escalations, while keeping customers informed of progress.
  • Ensure cases are up-to-date, managing outstanding cases in line with agreed demarcations.
  • Report issues to suppliers, chasing and ensuring cases are resolved in a timely manner and customers are informed.
  • Manage cases in line with agreed SLAs and escalate to the next level when necessary.
  • Contribute to the company's quality system and processes, and their maintenance.
  • Actively contribute to and promote best practice and continual service improvement within the team.

Requirements

  • Experience in customer service or technical support roles.
  • Customer service-focused with an excellent telephone manner, able to remain calm and composed in difficult situations.
  • Ability to deliver clear and articulate information to customers and colleagues, adjusting language and detail to suit the audience.
  • Able to follow pre-defined processes and adapt to changes.
  • Data gathering and analytical skills to gather information, analyze issues, and take timely action.
  • Target-focused and able to prioritize tasks/escalations to meet deadlines while ensuring excellent customer service.
  • Accurate numeracy, written, and data entry skills.
  • Detail-oriented and proficient in maintaining clear and accurate task and customer data.

At Focus Group, you'll be proud of what you do, how you do it, and feel part of a collaborative and rewarding environment. We work hard to create an inclusive environment where you can thrive and be recognized for your achievements.

We're proud to have built an outstanding place to work where people thrive and are recognized for their achievements. We welcome all applications and are committed to making reasonable adjustments to ensure all employees can work safely in our offices.

Benefits

IND1

  • Technical Support Specialist

    2 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title - Technical Support SpecialistReports to - Service Desk ManagerDepartment - OperationsSalary - £26,000 - £30,000Location - This role can be based out of any Focus Group officeEstablished in 2003, we're proud to be one of the UK's leading independent providers of essential business technology solutions.We are now recruiting for a Technical Support...

  • Technical Support Specialist

    2 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title - Technical Support SpecialistReports to - Service Desk Team LeadSalary - Starting from £25,000Industry - Digital Workplace SolutionsEstablished in 2003, Focus Group is a leading provider of business technology solutions, serving over 30,000 customers across the UK. From our humble beginnings, we have grown into a nationwide company with over 1000...

  • Support Specialist

    4 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Victim Support Full time

    Position OverviewWe are pleased to announce an opportunity for a Support Specialist to become a vital member of our dedicated team. This role involves part-time hours, providing essential support during weekdays.Are you passionate about making a positive impact in the lives of others? Do you aspire to drive meaningful change and enhancements for individuals...

  • Lead Support Specialist

    4 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Victim Support Full time

    Position OverviewWe are pleased to announce an opportunity for a Lead Support Specialist to become a vital member of our dedicated Hate Crime Team in Sussex, offering support for 30 hours each week.Are you passionate about making a positive impact in the lives of others? Do you possess the ability to drive change and enhance the experiences of those in need?...

  • Senior Technical Support Specialist

    4 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Position Title - Senior Technical Support Specialist - TelecommunicationsReporting To - Head of Product Service OperationsDepartment - OperationsCompensation - £26,000 - £30,000Work Location - This position is flexible and can be performed from any Focus Group office.Founded in 2003, we take pride in being one of the UK's foremost independent providers of...

  • Technical Support Specialist

    6 days ago

    Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Technical Support Advisor 1st Line ITReports to: Service Desk Team LeaderSalary: Starting from £25,000Location: NationwideAbout the Role:We are seeking a skilled Technical Support Advisor to join our 1st Line IT team. As a Technical Support Advisor, you will be responsible for providing exceptional customer service to our clients through handling...

  • Technical Support Specialist

    1 week ago

    Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Technical Support Advisor 1st Line ITReports to: Service Desk Team LeaderSalary: Starting from £25,000Location: NationwideAbout the Role:We are seeking a skilled Technical Support Advisor to join our 1st Line IT team. As a Technical Support Advisor, you will be responsible for providing exceptional customer service to our clients through handling...

  • Technical Support Engineer

    1 week ago

    Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Junior IT Specialist to join our team at Focus Group. As a key member of our engineering team, you will be responsible for pre-configuring and configuring IT and Telephony solutions to meet customer requirements.Key ResponsibilitiesPre-Configuration: Support the pre-configuration of IT and...

  • Senior Procurement Specialist

    4 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Entech Technical Solutions Ltd Full time £50,000

    Position Overview We are seeking a Senior Procurement Specialist to join our team at Entech Technical Solutions Ltd. This role is crucial for ensuring the efficient management of our supply chain operations. Key Responsibilities Client Engagement: Collaborate with clients to identify and articulate their needs, facilitating clear communication throughout...

  • Victim Awareness Officer

    7 days ago

    Shoreham-by-Sea, West Sussex, United Kingdom Victim Support Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Victim Awareness Officer - Training and Awareness Specialist. In this role, you will be responsible for planning and delivering training and awareness-raising activities in relation to victims of crime.Key ResponsibilitiesDevelop and deliver training programs for...

  • Victim Awareness Officer

    6 days ago

    Shoreham-by-Sea, West Sussex, United Kingdom Victim Support Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Victim Awareness Officer - Training and Awareness Specialist. In this role, you will be responsible for planning and delivering training and awareness raising activities in relation to victims of crime.Key ResponsibilitiesDevelop and deliver training programs for...

  • Victim Awareness Officer

    6 days ago

    Shoreham-by-Sea, West Sussex, United Kingdom Victim Support Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Victim Awareness Officer - Training and Awareness Specialist. In this role, you will be responsible for planning and delivering training and awareness raising activities in relation to victims of crime.Key ResponsibilitiesDevelop and deliver training programs for...

  • Victim Awareness Officer

    6 days ago

    Shoreham-by-Sea, West Sussex, United Kingdom Victim Support Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Victim Awareness Officer - Training and Awareness Specialist. In this role, you will be responsible for planning and delivering training and awareness-raising activities in relation to victims of crime.Key ResponsibilitiesDevelop and deliver training programs for...

  • Victim Awareness Officer

    3 days ago

    Shoreham-by-Sea, West Sussex, United Kingdom Victim Support Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Victim Awareness Officer - Training and Awareness Specialist. As a key member of our team, you will be responsible for planning and delivering training and awareness raising activities in relation to victims of crime.Key ResponsibilitiesDevelop and deliver...

  • Victim Awareness Officer

    4 days ago

    Shoreham-by-Sea, West Sussex, United Kingdom Victim Support Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Victim Awareness Officer - Training and Awareness Specialist. As a key member of our team, you will be responsible for planning and delivering training and awareness raising activities in relation to victims of crime.Key ResponsibilitiesDevelop and deliver...

  • Logistics Coordinator

    4 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Entech Technical Solutions Ltd Full time

    Company: Entech Technical Solutions Ltd Job Title: Supply Chain SpecialistPosition Overview: The Supply Chain Specialist will be responsible for managing the procurement process of essential project materials, including custom components and tooling derived from technical specifications.Key Responsibilities:Engage in a fixed-term contract with a duration of...

  • Logistics Coordinator

    4 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Entech Technical Solutions Ltd Full time

    Company: Entech Technical Solutions Ltd Job Title: Supply Chain SpecialistPosition Overview: The Supply Chain Specialist will be engaged in the procurement of essential project materials, including custom components and tooling derived from technical specifications.Key Responsibilities:Manage a fixed-term contract for a duration of 18 months.Oversee the...

  • Logistics and Supply Chain Coordinator

    4 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Entech Technical Solutions Ltd Full time

    Company: Entech Technical Solutions Ltd Job Title: Supply Chain Specialist Fixed-term contract for 18 months Sourcing of project materials, including custom components and tooling based on technical specifications Accountable for design, development, and additional technical support services

  • Logistics Coordinator

    4 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Entech Technical Solutions Ltd Full time

    Company: Entech Technical Solutions Ltd Job Title: Supply Chain SpecialistContract Type: Fixed-term for 18 monthsKey Responsibilities:Oversee the procurement of project materials, including custom components and tooling created from technical specifications.Manage design, development, and various technical services to ensure project requirements are...

  • Supply Chain Coordinator

    4 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Entech Technical Solutions Ltd Full time

    Company: Entech Technical Solutions Ltd Job Title: Supply Chain SpecialistContract Type: Fixed-term for 18 monthsKey Responsibilities:Oversee the procurement of project materials, including custom components and tooling based on technical specifications.Manage design and development processes alongside other technical services to ensure project requirements...